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4. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.
With proper maintenance, you can prevent problems. If trouble arises, you can often
solve many simple problems on your own, rather than wait for assistance from a
Plextor representative.
Upgrading Firmware
Plextor creates firmware revisions to meet the peculiar needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available flash memory firmware. Before troubleshooting a possible
problem with your drive please make sure to visit our web site at www.plextor.com
to check if you have the latest firmware.
To obtain new firmware for your PlexWriter drive:
1. Go to the Plextor web site at www.plextor.com.
2. Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3. Download the firmware to your computer.
To upgrade firmware in flash memory:
1. Run the executable file that you downloaded from Plextor's web site.
2. Accept all defaults by continuing to click on the "Next" button until you see the
message:
Firmware update has completed.
3. Restart your system.
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, visit
the Plextor web site to find tips to help find the problem.
PlexWriter 52/24/52A Installation and Users Manual
33
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