When To Contact Customer Service - Thermo Scientific SL 16R Instruction Manual

Failure message
E-29
E-30
E-33
E-34-E-36
E-40
E-41-E-74

When to contact Customer Service

If you need to contact customer service, please provide the order no. and the serial no. of your device.
This information can be found on the back near the inlet for the power supply cable.
To identify the software version, proceed as follows:
1. Hold down any of the keys and then switch on the centrifuge.
You enter the system menu.
2. Press the START key
3. Press the
Software ID:
4. Communicate the software version to the service technician.
Thermo Scientific
Problem with centrifuge
The centrifuge cannot be operated.
The run does not start.
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
.
or key, until the following message is displayed:
Possible causes and cures
Check wether you selected the right bucket.
Is it easy to turn the rotor when the lid is open?
Does the rotor rub against the device?
Restart the centrifuge.
If an error message appears again, inform Customer Service.
Restart the centrifuge.
If an error message appears again, inform Customer Service.
Overpressure in the refrigeration unit.
Clean the air inlet for the condenser.
Restart the centrifuge.
If an error message appears again, inform Customer Service.
Error during the self-test of the centrifuge program and the
electronics.
Restart the centrifuge.
If an error message appears again, inform Customer Service.
The centrifuge accelerates too slowly.
Check wether you selected the right bucket.
Check wether you selected the right bucket.
Is it easy to turn the rotor when the lid is open?
Does the rotor rub against the device?
Restart the centrifuge.
If an error message appears again, inform Customer Service.
Error during the self-test of the centrifuge program and the
electronics.
Restart the centrifuge.
If an error message appears again, inform Customer Service.
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7
Troubleshooting
When to contact Customer Service
SL 16R
7-5