Technical Support - SMC Networks SMC-1310 User Manual

3.2 TECHNICAL SUPPORT

If you experience any problem, or you have a question regarding your sensor please contact your
local agents or SMC directly.
Refer to the SMC website at
Please have the following information available
• Equipment Model Number
• Equipment Serial Number
• Fault Description
Worldwide Service contact
Telephone: +46 8 644 50 10 (CET 8am – 5pm)
E-mail: support@shipmotion.eu
Return Procedure
If this is not possible to solve the problem a Ship Motion Control technician will issue a Return
Material Authorization Number (RMA#). Please be ready to provide the following information.
• Name
• Address
• Telephone, E-mail
• Equipment Model Number
• Equipment Serial Number
• Installation Date
If the Sensor is under warranty, repairs are free.
Pack the sensor in its original packaging, or suitable heavy packaging.
Mark the RMA# on the outside of the package
Return the Sensor, prepaid carrier to SMC
SMC-1310 User Guide revision 1.1
https://www.shipmotion.eu/
SMC Ship Motion Control www.shipmotion.eu
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