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List of Error Codes Starting with a Number Other than 81
The list of error codes starting with a number other than 81 is shown below. If such an error has occurred, search the remedy
using the last four digits of the error code.
Report the error to the support department of the sales company with the Debug log and update log of the device.
The "CDS server" in the "Cause of error" column includes CDS distribution servers and CDS file servers.
Error Code
Description
8xxx 1001
Processing exclusively
1002
Stopped
1101
Failed to process preparation
for use
1102
Failed to process use end
1103
Time out during restart of read-
iness preparation
1104
Session time-out excluding af-
ter application inquiry (after is-
suing delivery ID)
1105
CDS URL is not set
1106
Another job existed immediate-
ly before the firmware update
processing.
1202
Specifying of scheduled update
for a model that does not sup-
port scheduled update
1203
Firmware processing for a
model that does not support
firmware processing
1301
Security Token verification er-
ror
1302
Privilege check error
1303
Parameter error
1304
There is no distribution infor-
mation from the server.
1305
Version notification is not re-
quired.
1306
Connection server information
mismatch error
I/O
21xx
An internal error about file op-
eration
22xx
An internal error about XML file
operation
2301
Failed to output the license file
2401
Failure in creation of an auto
shutdown stop file
2402
Failure in deletion of the auto
shutdown stop file
Device
31xx
An internal error in CPCA
32xx
An internal error in IMI
33xx
An internal error in SMS
34xx
An internal error in NLM
35xx
Configuration Service property
setting error
Remedy
Start the operation again after terminating
other Updater operations being executed
simultaneously
Restart the device, and start the operation
again.
Contact the support department of the
sales company.
(Attach the Debug log and update log of the
device.)
Start the operation again from the begin-
ning
Set CDS URL
Start the operation again after terminating
the job of the device
Contact the support department of the
sales company.
(Attach the Debug log and update log of the
device.)
Perform the authentication as a correct
user.
Contact the support department of the
sales company.
(Attach the Debug log and update log of the
device.)
Check the connection server settings.
Contact the support department of the
sales company.
(Attach the Debug log and update log of the
device.)
Contact the support department of the
sales company.
(Attach the Debug log and update log of the
device.)
72
3. Technical Explanation (System)
Cause of error
CDS server
UPDATER
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Network
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Table of Contents
Troubleshooting
