Table of Contents
Advertisement
No.
Messages
Timing of dis-
11
An error occurred.
Notice of version
Error Code: [xxx]
information (main
screen)
11
An error occurred.
UGW linkage
Error Code: [xxx]
(main screen)
On-site (error dia-
logue)
Immediate down-
load (error dia-
logue)
Cause
play
Failed to acquire version in-
formation of device due to
no CDS registration of firm-
ware version of device.
At the time of notifying ver-
sion information, failed to
connect to the delivery
server.
No return of notifying ver-
sion information
Network cable was discon-
nected during notice of ver-
sion information.
Failed to send notice of ver-
sion information since the
main power was turned
OFF and then ON during
the sending.
Server stopped at the time
of sending notice of version
information.
An internal error occurred
at the time of sending notice
of version information.
UGW linkage was turned
ON when eRDS was OFF.
An internal error occurred
at the time of acquiring de-
livery information.
An internal error occurred
at the time of acquiring ap-
plicable firmware informa-
tion.
An internal error occurred
at the time of sending ap-
proval information.
An internal error occurred
at the time of delivery order
An internal error occurred
at the time of requesting
firmware delivery informa-
tion.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Check if the network environment is correct to solve the
cause of the error occurrence. If the network environment of
the device is correct, obtain the log etc. (Refer to "System
Management Operations" under "Version Upgrade"of "Up-
dater" in "Troubleshooting" of this manual.) and contact
Support Div. of the sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Check the network environment of the device and re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Obtain the log etc. (Refer to "System Management Opera-
tions" under "Version Upgrade"of "Updater" in "Trouble-
shooting" of this manual.) and contact Support Div. of the
sales company.
For a device using eRDS, turn ON the eRDS. For a device
not using eRDS, turn OFF the UGW linkage.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
64
3. Technical Explanation (System)
Remedy
Advertisement
Table of Contents
Troubleshooting
