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GETTING HELP
You can get help from the troubleshooting section, FAQ or Customer Support on our website.
Troubleshooting Section in this User's Guide
Please refer to the Troubleshooting section first, as it contains some of the most common problems that users
encounter.
Website FAQ
Please visit our website at www.concord-camera.com to view the Frequently Asked Questions (FAQ).
Website Customer Support
If the problem you are encountering is not listed in the FAQ section, please send us an email through our web
site by clicking on Contact Us.
If you have questions concerning the operation of the camera or software installation, please have the
following information ready before you contact us:
Camera Information:
Name of camera model:
Camera Serial Number:
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Tel: (510) 440-9901
Fax: (510) 440-1270
E-mail: support@arcsoft.com
China
ArcSoft Beijing Co., Ltd.
No. 6 South Capital Gym Road
Beijing New Century Hotel Office
Building, #1060
Beijing 100044, China
Tel: 8610-6849-1368
Fax: 8610-6849-1367
E-Mail:tech@arcsoft.com.cn
Concord and the Concord logo are registered trademarks or trademarks of Concord Camera Corp., in the United States and/or
other countries. Microsoft and Windows are either registered tr ademarks or trademarks of Microsoft Corporation in the United
States and/or other countries. Mac and Macintosh are registered trademarks or trademarks of Apple Computer, Inc. in the U.S.
and other countries. All other brands and product names are either registered trademarks or trademarks of their respective
owners.
This product contains the software product of FUJIFILM "Exif Toolkit For Windows Ver.2.5 (Copyright (C) 1998-2004 FUJI
PHOTO FILM CO.,LTD.). Exif is the image file format standard for digital still cameras stipulated by JEITA (Japan Electronics and
Information Technology Industries Association).
Computer Information:
Operation System:
Computer Maker and Model:
Exact Error Message Received:
Europe
Unit 14, Shannon Industrial Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61-702087
Fax: +353 (0) 61-702001
E-Mail: europe@arcsoft.com
Japan
ArcSoft Japan
9F, 1-21-9, Higashi-Gotanda,
Shinagawa-ku,
Tokyo 141-0022, Japan
Tel: +81-3-5795-1392
Fax: +81-3-5795-1397
E-Mail: support@arcsoft.jp
40
Latin America (local call only)
Tel (Brazil): 00817-200-0709
Tel (Chile): 800-202-797
E-Mail:
latinsupport@arcsoftsupport.com
Taiwan
ArcSoft Inc. Taiwan Branch
Tel: +886 (0) 2-2506-9355
Fax: +886 (0) 2-2506-8922
E-Mail: support@arcsoft.com.tw
APPENDIX
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