Appendix D - Limited Warranty; How To Receive Warranty Service - Sensata Magnum Energy CSW3012-X Owner's Manual

Appendix

Appendix D - Limited Warranty

Sensata Technologies warrants the CSW3012-X inverter to be free from
defects in material and workmanship that result in product failure during
normal usage, according to the following terms and conditions:
1. The limited warranty for this product extends for a maximum of 12
months from the product's original date of purchase.
2. The limited warranty extends to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata will repair or replace at our
option any defective parts, or any parts that will not properly operate
for their intended use, with factory new or remanufactured replacement
items if such repair or replacement is needed because of product
malfunction or failure during normal usage. The limited warranty does
not cover defects in appearance, or cosmetic, decorative, structural or
non-operative parts. Sensata's limit of liability under this warranty shall
be the actual cash value of the product at the time the original purchaser
returns the product for repair, determined by the price paid by the original
purchaser. Sensata shall not be liable for any other losses or damages.
4. Upon request from Sensata, the original purchaser must prove the
product's original date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata. After
the completion of service under this limited warranty, Sensata will return
the product prepaid to the original purchaser via a Sensata selected,
non-expedited surface freight within the contiguous United States and
Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for
the remaining portion of the original warranty period or 90 days from
the date of the return shipment to the original purchaser, whichever is
greater. All replaced products and parts removed from repaired products
become the property of Sensata.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization.
• the serial number has been altered or removed.
• the product has been damaged from abuse, neglect, accident,
high voltage or corrosion.
• the product was not installed/operated according to instructions.

How to Receive Warranty Service

If your product requires warranty service, contact Sensata (Magnum Energy)
at:
•
•
If returning your product directly to Sensata, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from Sensata
prior to the return of the product for service.
3. Place RMA numbers clearly on the shipping container or the packing slip.
When sending your product for service, please ensure it is properly packaged.
Damage due to inadequate packaging is not covered under warranty.
We recommend sending the product by traceable and insured service.
BEFORE RETURNING ANY UNIT, A RETURN MATERIAL
AUTHORIZATION (RMA) NUMBER IS REQUIRED
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Telephone: 800-553-6418 & 651-653-7000
Email: InverterInfo@Sensata.com
© 2021 Sensata Technologies