Technical Support; Best Practice Guidelines - Polycom HDX Manual

Technical Support

When to call for Technical Support
Contact your organizational IT staff or Telemedicine Coordinator when:
Your internet is down.

Network cable is broken or missing.

You cannot find the remote control.

You do not know which network jack to plug into.

Contact Ontario Health (OTN) Service Desk when:
Call does not connect

Video camera problems

Call quality is poor

Call drops and you are unable to reconnect

Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.
Appendix

Best Practice Guidelines

March 2023 | pg. 8