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Pre Installation Information
Section 3 – Pre-Installation Information
Services Available From SSL
Shipment
Duality consoles are available Ex-works and can be collected from SSL's headquarters in Begbroke, Oxfordshire, UK.
Packing and shipment by specialist carrier can be arranged at additional cost. The legs are not normally removed where
delivery is by road transport within the EU. For shipment to other areas, consoles larger than 48 channels will be split into
a centre-plus-24-channel section plus the additional 24-channel bays. Each console section will be crated separately. The
legs will be removed when consoles are crated. The trim parts will not normally be removed for shipment so care must
be taken to protect the trim during reassembly.
We would normally recommend commissioning when consoles are shipped split. Unless commissioning has been specified,
it will be the responsibility of the facility to reconnect the console sections and to re-attach the legs.
Commissioning
Duality consoles do not include on-site commissioning by an SSL engineer as standard. Commissioning can be requested
at the time of purchase at additional cost and is usually expected to take from 2 to 3 days depending on system
configuration and options fitted; large systems, or consoles split for shipment, may require an additional 1 day of
commissioning time.
Before the console is installed all control room building work must be completed and the environment MUST be
clean and free from dust otherwise the warranty will be rendered invalid. Ancillary equipment, such as power distribution
and monitoring loudspeakers, should be installed and working prior to the commissioning date.
You should contact your local SSL office or agent at least four weeks prior to delivery to allocate a commissioning date.
Training
The commissioning time can be extended to allow for up to two days of standard operator training. This is provided at
additional cost and is subject to engineer availability.
Maintenance training may also be possible at additional cost.
Training should be requested at time of order. For all training, we recommend that no more than five persons attend each
session. If the use of an interpreter is necessary the training period may need to be extended (at additional cost). Note
that travel and subsistence costs are not normally included. Please contact SSL's Training Department at: support@solid-
state-logic.com.
Factory Warranty
All new systems include a 13 month warranty which commences on the date of shipment. This warranty includes:
• Technical – phone, fax and e-mail – support via your local distributor or office during normal business hours
• Supply of exchange parts*
• Service engineer visits (note that travel and subsistence costs are not covered by the warranty)
• Maintenance software upgrades
* It is not expected that a visit from an SSL engineer will be necessary in the majority of cases where a replacement part
is required. Console sub-assemblies are designed to be easily removable to simplify replacement. Please refer to the
separate Duality Service Manual, included with the console for additional information.
Extended Warranty
The warranty period may optionally be extended up to a maximum of 5 years. The extended cover available can be
specified as 'Parts and Labour' or 'Parts Only'. In either case the travel and subsistence costs are not included.
Page 6
Duality SE Installation Guide
Section 3
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