Page 4
User Manual Apollo/Apollo Pro Changes Record Rev. Date Description...
Page 5
User Manual Apollo/Apollo Pro Statement This manual content may be altered without permission, and our company reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact our company. Without any written permission from our company, any section of this manual is prohibited to be copied or transferred in any form.
User Manual Apollo/Apollo Pro Manual Information This user manual contains basic information for product usage as well as for emergency measures that may be required. The installation and usage of printer driver, utility tool and BarTender Ultralite are also included in...
User Manual Apollo/Apollo Pro Important Safety Instructions Before using the appliance, please carefully read the following safety regulations in order to prevent any hazard or material damage. 1. Safety warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished.
Page 8
User Manual Apollo/Apollo Pro Note: Violating following instructions may cause slight damage of the appliance. 1) If you observe a strange smoke, odour or noise from the printer, unplug it before taking following measures. • Switch off the printer and unplug the set from the mains.
Page 9
User Manual Apollo/Apollo Pro 3. Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
User Manual Apollo/Apollo Pro Chapter 1 Introduction 1.1 Packing List Note: 1. Unpack the printer and keep the packing material in case you need to ship the printer in the future. 2. Any damages exist, please contact the local dealer.
User Manual Apollo/Apollo Pro Chapter 3 Installation & Usage 3.1 Media Loading 3.1.1 Loading the Roll 1.Press to open the printer cover and mechanism. 2.Pull the roll holders open and place the roll between them. And press down the locking tab.
Page 16
User Manual Apollo/Apollo Pro 3.Pass the labels through label guides and adjust label guides to adapt to the label width. Note: If your printer is under Thermal Line Printing Method, press down the printer cover until it snaps closed. Otherwise, continue the procedure in chapter 3.1.2.
User Manual Apollo/Apollo Pro 3.2 Power Connection 1.Connect the AC adapter to power receptacle. 2.Connect the power cord to AC adapter. 3.Connect the other end of power cord to the outlet. Caution : Use the original power adapter only. Avoid the damage caused by charging improperly.
User Manual Apollo/Apollo Pro 3.3.2 Bluetooth Connection PDA with Bluetooth interface, laptop and other information terminals can drive the printer. Instructions show as follows: 1. Power on the printer. 2. Primary device searches for outer Bluetooth devices. 3. If there are other Bluetooth devices, select the printer’s name.
User Manual Apollo/Apollo Pro 3.4 Detection When printing paper, the moveable label sensor is used to detect paper. The label sensor moves differently when using various kinds of paper. If user moves the sensor improperly, paper may not be detected, therefore the printer could not print paper. The following instructions tell users how to use label sensor correctly.
Page 23
User Manual Apollo/Apollo Pro Figure 2 (Left)
User Manual Apollo/Apollo Pro 3.4.2 Labels When printing labels (Figure 3) or double-row labels (Figure 4), the sensor shall be aimed at the left triangle below (Figure 5), which is the original position. Figure 3 (Labels) Figure 4 (Double-row Labels)
Page 25
User Manual Apollo/Apollo Pro Figure 5 (Left)
User Manual Apollo/Apollo Pro 3.4.3 Punched Hole Label When printing punched hole labels, move the sensor until it’s aimed at the right triangle below (Figure 6). Figure 6 (Right)
User Manual Apollo/Apollo Pro 3.4.4 Blackmark Paper When printing blackmark paper (Figure 7), the sensor shall be aimed at the position of black mark (Figure 8). Figure 7 (Blackmark Paper) Figure 8 (aimed at blackmark’s position)
User Manual Apollo/Apollo Pro 3.5 Operation Panel 3.5.1 Panel Introduction The panel indicates the printer’s operating status and allows the user to control basic printer operation. 1.Power Button Much more detailed information is provided in “3.6.1 Power On/ Power Off”.
User Manual Apollo/Apollo Pro 3.5.2 Indicator Status 1.Power Iight Color Action Indicating Status The printer is off Green Normal operation Green Slow flash Dump mode 2.Status Iight Color Action Indicating Status The printer is off/standby/printing Head up/paper out Quick flash Paper jam/label’s separation...
User Manual Apollo/Apollo Pro 3.6 Basic Function 3.6.1 Power On/ Power Off When the printer is off, press the power button once, and printer will power on. When the printer is on, press the power button for three seconds. After ringing twice, the printer will power off.
User Manual Apollo/Apollo Pro Note: After the quick calibration, users could open the printer cover to pull back the learned paper in avoid of paper wasting. 3.6.4 Print Self-test Page The self-test checks the printer’s current settings, status and whether the printer has any problems or not.
User Manual Apollo/Apollo Pro 4.2 Other Optional Interfaces Serial Port SIGNAL NAME SIGNAL DIRECTION +5VDC OUTPUT OUTPUT INPUT INPUT GROUNDING OUTPUT INPUT OUTPUT NO CONTACT...
Page 34
User Manual Apollo/Apollo Pro Ethernet Port SIGNAL NAME...
User Manual Apollo/Apollo Pro Chapter 5 Maintenance & Adjustment Adhesives and coatings of the media can transfer to the printer parts over time along the media path including the thermal print head and media sensor. This build-up can accumulate dust and debris.
User Manual Apollo/Apollo Pro 5.3 Cleaning Roller and/or Paper Path 1) Open the printer cover and then remove the paper. 2) Remove any dust or foreign substance using dry cloth or cotton swab. 3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials.
Chapter 6 Printer Utility Tool Instructions 6.1 Installation Preparation Download application program in CD. eg: HPRTPrinterUtility.exe 6.2 Usage Note: The screen may vary slightly by different operating systems and models. Take printer Apollo as example. 1.Install “HPRTPrinterUtility.exe”, then open it.
Page 38
User Manual Apollo/Apollo Pro 2.Click “Settings”, choose the printer model. (1) Set up the interface needed. (range: USB, COM, LPT, ETH)
Page 39
User Manual Apollo/Apollo Pro (2) Click “Get Printer Information”, and printer information will show in the above.
Page 40
User Manual Apollo/Apollo Pro (3) Click “Get Status”, and printer status will show in the above. Normal!
Page 41
User Manual Apollo/Apollo Pro (4) Choose “Common” and click “Get”. In this menu, user can get the information the protocol, media sensor, speed, density and so on.
Page 42
User Manual Apollo/Apollo Pro (5) Click “RS-232”, then set up the baud rate, data bits, parity and flow control.
Page 43
User Manual Apollo/Apollo Pro (6) Click “Bluetooth”, then set up the Bluetooth name and password. Click “Get” to gain the values of Mac address.
Page 44
User Manual Apollo/Apollo Pro (7) Click “Ethernet”, then click “Get” to gain the relevant values.
Page 45
User Manual Apollo/Apollo Pro (8) Click “WIFI”, then set up the name, password and so on.
Page 46
User Manual Apollo/Apollo Pro (9) Click “RTC Setting”. Click “Get System Date Time” to get the values, and click “Setup” to save them. Then click “Close”, and back to the main menu. Note: Finishing all the settings, user can click “Set” to save the values changed.
Page 47
User Manual Apollo/Apollo Pro 3.Click “Storage” to print image. (1) Click "File name" to select the image. Note: The file name must be in English or number, and the filename length must be less than...
Page 48
User Manual Apollo/Apollo Pro (2) Click “Download”. (3) Select the downloaded graphic, and then click “print selected graphic”to print the picture.
Page 49
User Manual Apollo/Apollo Pro (4) You can set a magnification of the graphic as needed.
Page 50
User Manual Apollo/Apollo Pro 4.Click "Download Vector fonts". (1) Click "Select Font" to select the vector font you want. (2) Click "Download" (Note: The font file name must be in English or number).
Page 51
User Manual Apollo/Apollo Pro (3) Select the downloaded font file, enter the print content in the text box, and click “Print Text”.
Page 52
User Manual Apollo/Apollo Pro 5.Click “Function Test”. User can carry the followings such as sensor calibration, pattern print testing and so on.
Page 53
User Manual Apollo/Apollo Pro 6.Click “System”. Click “language” and choose the language of printer utility.
User Manual Apollo/Apollo Pro Chapter 7 Windows Driver Instructions 7.1 Introduction The following operating systems are supported: Windows Vista,Windows 7,Windows 8 and 8.1,and Windows 10. Windows Server 2008,2008 R2,2012,2012 R2,and 2016. 32-bit and 64-bit(x64)editions. 7.2 Installation Preparation...
User Manual Apollo/Apollo Pro 7.3 Installation Note: Under different operating systems, the screen may be slightly different. Take Windows 7 as example. To avoid the prevention, recommend to close the security software before installation. 1.Select one interface to connect your printer to computer.
Page 56
User Manual Apollo/Apollo Pro 5.Choose “Install printer driver”, then click “Next”. 6.Select the port of printer driver, then click “Next”.
Page 57
User Manual Apollo/Apollo Pro 7.Click "Finish". Note: If you have connected the printer to computer, it will detect and install the driver automatically.(eg.: USB port) 8.After installation, the icon will be found in “Start” → “Devices and Printers”. Note: If you have already installed the driver (No matter what kind of ports), it will generate a USB port automatically when connecting the printer to computer.
User Manual Apollo/Apollo Pro 7.4 Usage 7.4.1 Printing Preferences 1.Click “Start”→“Devices and Printers”. Right click the icon and choose “Printing preferences”.
Page 59
User Manual Apollo/Apollo Pro 2.According to different needs, set up the page.
Page 60
User Manual Apollo/Apollo Pro ●Click “Paper”→“Name”, and choose the paper type.
Page 61
User Manual Apollo/Apollo Pro ●Click “Custom”-->“New ”, and set up a new stock.
Page 62
User Manual Apollo/Apollo Pro ●Click “Edit”, and edit the stock. ●Click “Delete”, and delete the stock.
Page 63
User Manual Apollo/Apollo Pro ●Choose “Rotate” or “Effects”, showed in the “Preview”.
Page 64
User Manual Apollo/Apollo Pro ●Click “Advanced”, and change the settings.
Page 65
User Manual Apollo/Apollo Pro 3.Click “Watermark”, and edit the pictures.
Page 66
User Manual Apollo/Apollo Pro 4.Click “Halftone”.
User Manual Apollo/Apollo Pro 3.Click “Ports”, and choose the port needed. 7.5 Label’s Width USER(4.00 in x 4.00 in) 2x4(2.00 in x4.00 in) 4x4(4.00 in x4.00 in) 4x6(4.00 in x 6.00 in)
User Manual Apollo/Apollo Pro Chapter 8 BarTender Ultralite Instructions 8.1 Introduction This chapter provides instructions on BarTender Ultralite program according to PC operating systems(OS). The followings are supported. Windows 10, 8.1, 8, 7 and Vista. Windows Server 2016,Server 2012 and 2012 R2,Server 2008 and 2008 R2.
User Manual Apollo/Apollo Pro 8.3 Installation Note : Under different operating systems, the screen may be slightly different. Take Windows 7 as example. Take printer iT4E as example. To avoid the prevention, recommend to close the security software before installation.
Page 72
User Manual Apollo/Apollo Pro 4.Click “Next”. 5.Read and accept the license agreement, then click "Next".
Page 73
User Manual Apollo/Apollo Pro 6.Select "Features" and installation location, then click "Next". 7.Click "Install".
Page 74
User Manual Apollo/Apollo Pro 8.Click "Finish".
User Manual Apollo/Apollo Pro 9.Back to desktop, and you will see the icon of BarTender Ultralite. Double click it and get down to use. 8.4 Usage 8.4.1 Page Settings 1.Double click the icon, then choose the edition. Click “OK”. (The edition may be changed according to different needs.)
Page 76
User Manual Apollo/Apollo Pro 3.Choose “Blank Template”, then click “Next”.
Page 77
User Manual Apollo/Apollo Pro 4.If the predefined stocks don’t meet your need, tick “Specify Custom Settings”. Then click“Next”.
Page 78
User Manual Apollo/Apollo Pro 5.Tick “Single item per page”, then click “Next”. (If you print multiple labels, tick “Multiple columns and/or rows of items per page”.)
Page 79
User Manual Apollo/Apollo Pro 6.Edit the side edges, then click “Next”.
Page 80
User Manual Apollo/Apollo Pro 7.Choose the item shape, then click “Next”.
Page 81
User Manual Apollo/Apollo Pro 8.Edit the template size, then click “Next”.
Page 82
User Manual Apollo/Apollo Pro 9.Based on your need, edit the template background. Then click “Next”.
Page 83
User Manual Apollo/Apollo Pro 10.Finish the settings, showed in the “Review” and “Preview”. Then click “Finish”.
User Manual Apollo/Apollo Pro 8.4.2 label Edit 1.Click the icon of code 2.Choose the code, then click “Select”. 3.Click the blank, showing the code.
Page 85
User Manual Apollo/Apollo Pro 4.Double click the code and edit it. User can set up the size, font, border and so on. Finishing the change, click “Close”.
Page 86
User Manual Apollo/Apollo Pro 5.Click the icon of character , then enter the text.
Page 87
User Manual Apollo/Apollo Pro 6.Click the icon of picture , then edit the pictures.
Page 88
User Manual Apollo/Apollo Pro 7.Compose the text. 8.Finish all the settings. Click “Print” and a new label will be printed.
User Manual Apollo/Apollo Pro Appendix 1 Display Operation Home Menu Sub-menu Sub-menu Value Print Method 2-N ips (varies with Print Speed different printers) Print Darkness (ZPL/DPL: N=30 Printer Setup EPL: N=20) 0 (Default) Rotation None Tear Off (Default) After Printed...
Page 90
User Manual Apollo/Apollo Pro CP851 CP869 Win 1252 Win 1250 Win 1251 Win 1253 Win 1254 Win 1255 Win 1257 UTF-8 UTF-16BE UTF-16LE Print Y Offset +/-120 Print X Offset +/-120 LCD Timeout LCD Brightness English (Default) Spanish LCD Setup...
Page 91
User Manual Apollo/Apollo Pro None (Default) Parity Even None XON/XOFF Flow Ctrl Hardware (Default) SW+HW Switch DHCP Address Mode Static (Default) Ethernet Setup Port Number Default: 9100 IP Address Default:10.0.3.22 Default Gateway Default: 10.0.3.1 Subnet Mask Default: 255.255.255.0 OFF (Default)
Page 92
User Manual Apollo/Apollo Pro Media Sensor Printing Dump Mode Receive the data Cutting Test Test the cutter Enter Restore Factory Default Cancel (Default) Firmware Update Touch Screen Calibration Print the information Printer Configuration of printer’s current settings Print all the internal...
Need help?
Do you have a question about the Apollo and is the answer not in the manual?
Questions and answers