Quality Assurance - Rayleigh Instruments RI-ENERGYFLOW-MODULAR Series User Manual

Life is priceless. Make sure no one would get hurt first.
•
• In case of a deep discharge, the battery must be charged to a SOC rate of 30% to 50% if the entire
system is static (ie the battery has not been charged for two weeks or more).
Please contact us in time if any conditions could not be explained in the manual.

1 . Quality Assurance

1
When product faults occur during the warranty period, Rayleigh Instruments or its partner will provide free
service or replace the product with a new one.
Evidence
During the warranty period, the customer shall provide the product purchase invoice and date. In addition, the
trademark on the product shall be undamaged and legible. Otherwise, Rayleigh Instruments has the right to
refuse to honour the quality guarantee.
Conditions
• After replacement, unqualified products shall be processed by Rayleigh Instruments.
• The customer shall give Rayleigh Instruments or his partner a reasonable period to repair the faulty device.
Exclusion of Liability
In the following circumstances, Rayleigh Instruments has the right to refuse to honour the quality guarantee:
• The free warranty period for the whole machine/components has expired.
• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in a harsh environment, as described in this manual.
• The fault or damage is caused by installation, repairs, modifications, or disassembly performed by a
service provider or personnel, not from Rayleigh Instruments or its authorized partner.
• The fault or damage is caused by the use of non-standard or non- Rayleigh Instruments.
Components or Software
• The installation and use range are beyond stipulations of relevant international standards.
• The damage is caused by unexpected natural factors. For faulty products in any of the above
cases, if the customer requests maintenance, paid maintenance service may be provided based on
the judgment of Rayleigh Instruments.
Telephone : +44 (0) 1245 428500
Email : sales@rayleigh.com
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