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Troubleshooting chart
Notes:
1. See "Solving Problems" in the User's Guide on the IBM IntelliStation
2. If you cannot find the problem in the troubleshooting chart, run the diagnostic
CD-ROM drive problems
CD-ROM Drive symptom
CD-ROM drive is not
recognized.
CD is not working properly.
CD-ROM drive tray is not
working. (The computer must be
turned on.)
POST
Failing device or
message
problem found
11xx
Serial port error
1162
Serial port configuration
error
1601
BIOS code update
needed
1800
PCI adapter hardware
interrupt
2400 2462
Video adapter and
memory
00180xxx
A PCI adapter requested
a resource that is not
available
012980xx
Data for microprocessor
012981xx
I9990305
POST could not find an
operating system
Documentation CD for more detailed troubleshooting charts.
programs. If you have run the diagnostic test programs, or if running the tests
does not detect the problem, call for service.
Suggested action
Verify that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Clean the CD.
If the problem remains, call for service.
Insert the end of a straightened paper clip into the manual tray-release opening.
If the problem remains, call for service.
Suggested action
Verify that the serial cable is connected correctly.
Start the Configuration/Setup Utility program and
ensure that the IRQ and I/O port assignments
needed by the serial port are available.
Download and install the latest level of system BIOS
code.
Start the Configuration/Setup Utility program and
verify that the interrupt resource settings are correct.
Call for service.
Start the Configuration/Setup Utility program and
ensure that the resources needed by the PCI
adapter are available.
Download and install the latest level of system BIOS
code.
Install your operating system.
Chapter 5. Solving problems
45
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