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Accessing Agilent Technologies Automation Solutions user guides
Related topics
Reporting problems
Contacting Automation Solutions Technical Support
Reporting hardware problems
Reporting software problems
Bravo Automated Liquid-Handling Platform User Guide
You can search the online knowledge base or download the latest version of
any PDF file from the Agilent Technologies web site at
lifesciences/automation.
Safety information for the devices appears in the corresponding device user
guide. You can also search the knowledge base or the PDF files for safety
information.
For information about...
Reporting problems
Safety precautions
How to install the Bravo Platform
If you find a problem with the Bravo Platform, contact Automation Solutions
Technical Support at one of the following:
Europe
Phone: +44 (0)1763850230
email:
euroservice.automation@agilent.com
US and rest of world
Phone: 1.800.979.4811 (US only) or +1.408.345.8011
email:
service.automation@agilent.com
When contacting Agilent Technologies, make sure you have the serial number
of the device ready. You can find the serial number on the Bravo Platform
serial number label.
When you contact Automation Solutions Technical Support, make sure you
provide the following:
•
Short description of the problem
•
Relevant software version number (for example, automation control
software, diagnostics software, ActiveX control software, and firmware)
www.agilent.com/
See...
"Reporting problems" on page vii
"Safety guidelines" on page 1
"Installing the Bravo Platform" on
page 17
Reporting problems
vii
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