Returning A 961/962 For Service - NorthStar 961 Install Manual

SECTION ONE - Introduction

Returning a 961/962 for service

Before returning the 961/
962 to the Northstar
factory, it is critical that
you first obtain a Return
Materials Authorization
(RMA) number from the
Northstar Service
Department. If you
purchased your 961/962
through a dealer, to get
an RMA number, call the
dealer with the serial
number. You can find
the serial number at the
back of the processor
and control heads(s), or
PRODUCT
on the
INFORMATION
screen
in the left-hand boxes.
Shipments without a
proper RMA number will
not be accepted!
Page 4
Before returning the system for repair, you should ensure that
any waypoints and routes have been backed up (saved); see
"Saving and restoring databases and system logs" beginning
on page 63 for information on saving waypoints and routes.
The 961/962 is covered by a two-year hardware-only warranty. In
summary, the warranty states that if the 961/962 is returned to the
factory by the owner or dealer during the warranty period, Northstar will
repair or replace, free of charge, any part found to be defective due to
faulty materials or workmanship if the system has been properly installed
and hasn't been abused. (For further details, see the Limited Warranty
Policy at the front of this manual.) The only cost to the owner will be the
one-way shipping charges and any associated charges that may be
imposed by the dealer. If you have overnight or second-day shipping
requirements, before shipping the 961/962, please call Northstar for
turnaround time, freight charges, and payment arrangements.
The 961/962 should only be shipped in a properly designed carton with
packing material. Please reference the RMA number on the outside of
the shipping carton. Shipments to the Northstar factory should be made
to the following address:
CAUTION!
Northstar Technologies
Service Department
30 Sudbury Road
Acton, MA 01720 USA
961/962 INSTALLATION MANUAL Revision A