Servicing The Unit; Returning A Unit For Service - NorthStar GM1708 961X Installation Manual

Servicing the unit

Returning a unit for service

Before returning the unit
to the Northstar factory,
to prevent delays it is
critical that you first
obtain a Return Materi-
als Authorization (RMA)
number from the North-
star Service Department.
If you purchased your
unit through a dealer,
call the dealer and pro-
vide your serial number
so they can get you an
RMA number.
Shipments without a
proper RMA number will
not be accepted!
961 INSTALLATION MANUAL Revision A
Repair of the unit is performed only at the Northstar factory. Service
includes a complete hardware and software check-out.
Field repairs are not authorized and will void the warranty!
For a system under warranty, shipping charges to the factory are the only
cost for factory repair. Repaired units will be returned via prepaid econ-
omy ground freight (units returned overseas are chargeable).
Units and accessories returned for warranty repair that are determined to
be without fault are subject to a handling charge.
You may want to ensure that the user has backed-up any of
their waypoints and routes before returning the unit for repair;
see "Saving and restoring databases and system logs" begin-
ning on page 63 for information on backing up waypoints and
routes.
The unit is covered by a two-year hardware-only warranty, which, in
summary, states that if the unit is returned to the factory by the owner or
dealer during the warranty period, Northstar will repair or replace, free of
charge, any part found to be defective due to faulty materials or work-
manship, if the system has been properly installed and hasn't been
abused. See the Limited Warranty Policy at the front of this manual for
further details. The only cost to the owner will be the one-way shipping
charges and any associated charges that may be imposed by the dealer. If
you have overnight or second-day shipping requirements, before ship-
ping the unit, please call the factory for turnaround time, freight charges,
and payment arrangements.
The unit should be shipped only in a properly designed carton with pack-
ing material. Shipments to the Northstar factory should be made to the
following address:
service@northstarcmc.com
NOTE:
CAUTION!
Northstar Technologies
Service Department
30 Sudbury Road
Acton, MA 01720 USA
SECTION ONE - Introduction
Page 3