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SECTION SEVEN: Troubleshooting and servicing the 957 system
Returning a 957
system for service
Before returning the
957 to the Northstar
factory, to prevent
delays, it is critical that
you first obtain a
Return Materials
Authorization (RMA)
number from the
Northstar Service
Department. If the 957
was purchased
through a dealer, call
the dealer with the 957
serial number so they
can help you get an
RMA number. The
957's serial number is
on the label at the
back of the unit.
Shipments without a
proper RMA number
will not be accepted!
Maintaining the
957
Basic maintenance
Page 62
You may want to back-up any user-defined waypoints and
routes before returning the 957 for repair. See the Northstar
957 Operator's Manual for details.
The 957 is covered by a two-year hardware-only warranty,
which, in summary, states that if the unit is returned to the
factory by the owner or dealer during the warranty period,
Northstar will repair or replace, free of charge, any part found
to be defective due to faulty materials or workmanship if the
system has been properly installed and hasn't been abused. See
the Limited Warranty Policy at the front of this manual for
further details. The only cost to the owner will be the one-way
shipping charges and any associated charges that may be
imposed by the dealer. If you have overnight or second-day
shipping requirements, before shipping the unit, please call the
factory for turnaround time, freight charges, and payment
arrangements.
The 957 should be shipped only in a properly designed carton
with packing material, and to the Northstar factory at the
following address:
At the end of the day, wipe the 957 off with a damp cloth.
Cover it with the sunshield to protect it from excessive heat.
CAUTION!
Northstar Technologies
Service Department
30 Sudbury Road
Acton, MA 01720 USA
957 INSTALLATION MANUAL, Revision C1
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