Troubleshooting - DCS 9 Series Installation Manual/User Manual

Before calling for service
If the grill does not function properly, use the following checklist before contacting Customer Care
to arrange for service. You may save the cost of a service call. Troubleshooting is for general pur-
poses only. If the problem persists and you feel you require service, contact Customer Care. Only
authorised agencies can perform warranty service. See section 'Service' for contact details.
PROBLEM
Grill won't light when the
control knob is pushed
Low heat with knob in
"HI/SEAR" position
Burner flame is yellow or
orange in conjunction with
the odor of gas
Rotisserie won't hold flame
once button is released
Dial lights and grill lights
don't turn on
Internal light not working
Sear burner flames appear
to be yellow and off
surface, or a portion of the
tile surface is not glowing
red anymore
46

TROUBLESHOOTING

POSSIBLE CAUSES
y Gas supply is turned off
y Power supply is off
y Grill may be in a dusty area
y If using LP gas, tank may
be empty
y If only one burner is low, a port
may be obstructed
y Gas supply is turned off
y Power supply is off
y RCD has tripped
y Transformer fuse has blown
y Bulb has blown
y Food and grease collected in
ceramic tiles
y Build up of food particles or salts
on tile surface
WHAT TO DO
y Check gas supply
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y Check power supply fuse,
replace if blown
y Move to a less dusty area
if possible
y Check gas supply
y See page 42 for instructions
on cleaning the orifice
and burner
y Preheat grill for a full
15 minutes
y Check gas supply
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y See page 37 for instructions
on manually lighting
the rotisserie
y Continue holding safety
valve button in depressed
position until burner remains
lit when released
y Check that the grill is
connected to a live AC
power source
y Check RCD outlet, reset
if tripped
y Check power supply fuse,
replace if blown
y Remove glass lens, replace
with 12v G4 halogen bulb
y Turn sear burner onto MAX
and close lid allowing heat
to build up and burn fats out
of ceramic
y For salts and food particles,
gently vacuum the surface of
the burner.