Centralized Attendant Service (Cas); Answering A Call To A Remote Console - Nortel Meridian M1250 User Manual

Centralized Attendant Service (CAS)

Answering a call to a remote console

With Centralized Attendant Service (CAS), attendant services for multiple locations can be provided from
a single location. As a CAS attendant, you can handle calls that would normally be handled by the
attendants at a remote location.
1
2
Note 1:
Calls from remote locations travel over release link trunks (RLTs). Call source information
consists of an RLT access code and member number.
Note 2:
You can also receive direct calls from extension users and attendants at the remote location.
The procedure is the same as for indirect calls outlined above, except that direct calls cannot
be placed on silent hold. If you dial the silent hold code, you hear a fast busy signal.
You receive a call
intended for a remote
console. Press the lpk
key beside the flashing S
indicator (or remote ICI)
to answer the call.
Respond to the caller's
request. If no further
action is needed, press
RLS to end the call.
The tone stops and the lpk
and S indicators go on
steadily; you hear two
beeps before you are
connected to the caller.
The remote ICI indicator is
on.
The RLS indicator goes
on; you are free to process
other calls.
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