EZVIZ C3WN Outdoor Security Camera Manual

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED "AS IS", WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY:

1. IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED;
2. THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS;
3. FORCE MAJEURE;
4. YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY'S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information

FCC Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

EC DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [CS-CV310] is in compliance with Directive 2014/53/EU.
The full text of the EC DECLARATION OF CONFORMITY is available at the following web link:
http://www.ezvizlife.com/declaration-of-conformity.

Safety Instruction

Due to the product shape and dimension, the name and address of the importer/manufacturer are printed on the package.

Customer Service

For more information, please visit www.ezvizlife.com
Need help? Contact us:
Telephone: +31 20 204 0128
Technical Inquires Email: support.eu@ezvizlife.com

SAVE THIS MANUAL FOR FUTURE REFERENCE

Operations

Power-on

Connect the camera and power socket to power on the camera.

Camera Setup

1. Create an user account.

• Connect your mobile phone to Wi-Fi.
• Download and install the EZVIZ app by searching "EZVIZ" in App Store and Google Play^TM.

• Launch the app and register an EZVIZ user account following the start-up wizard.

2. Add a camera to EZVIZ.

• Log in the EZVIZ app.
• On the Home screen, tap "+" on the upper-right corner to go to the scan QR code page.
  
• Scan the QR code on the body of the camera.
  
• Follow the EZVIZ app wizard to finish Wi-Fi configuration.

You can also select wired connection.

1. connect the camera to the router with a network cable.
2. add the camera to EZVIZ app by scanning its QR code.
   

• Hold the RESET button for 5 seconds when camera is running if either adding cameras or Wi-Fi connection fails.
• If your product is 2.4GHz only, we kindly recommend you switch off router's 5GHz first to proceed adding process.

Camera Installation

You can install the camera on the wall or ceiling.

Make sure the wall is strong enough to withstand three times the weight of the camera.

1. Installing the Camera

• Place drill template onto the surface you have chosen to mount the camera.
• (For the cement wall/ceiling only) Drill screw holes according to the template, and insert three expansion screws.
• Use three metal screws to fix the camera base according to the template.
  

2. Adjusting the Surveillance Angle

• Loosen the adjusting screw.
• Adjust the surveillance angle as your desired place.
• Tighten the adjusting screw.
  

Make sure the microSD card slot facing downward.

Overview

Box Content

Basics

Name	Description
MIC	For audio in.
LED Indicator	Solid Red: Camera is starting up. Slowly Flashing Red: Wi-Fi connection has failed. Fastly Flashing Red: Device exception (e.g. MicroSD card error). Solid Blue: Video is being viewed or played back in EZVIZ App. Flastly Flashing Blue: Camera is ready for the Wi-Fi connection. Slowly Flashing Blue: Camera is running properly.
MicroSD Card Slot	MicroSD card not included in the Box Contents. After inserting the microSD card, initialize it in the EZVIZ app, and then video files can be stored in the SD card.
RESET	Hold the RESET button for 5 seconds when the camera is running. The camera restarts, and resets all parameters to default.
Power Input	1A 12V

Troubleshooting

"The device is offline." or "The device is not registered." prompts when adding the camera by EZVIZ app.

1. Make sure the network, that the camera is connceted to, is normal and the DHCP of router is enabled.
2. Hold down the RESET button for 5 seconds to reset the parameters if you manually changed the network parameters.

How to use the microSD card for local storage

1. Make sure there is a microSD card inserted and the camera is added to your EZVIZ account. Log in the EZVIZ app and enter the "Device Details" interface, if the "Initialize Storage Card" button appears, you need to initialize the microSD card first.
2. The microSD card recording for the motion detection is enabled by default.

The mobile phone cannot receive alarm prompts when the camera is online.

1. Make sure the EZVIZ app is running on your mobile phone and the Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and for iOS, enable the message push function in "Settings > Notification".
3. If still no alarm prompts, hold down the RESET button for 5 seconds restore the camera settings.

Live view or playback failed

Make sure your network is well connected. Viewing live video needs a good bandwidth. You can refresh the video, or change a network and try again.

How to connect to another Wi-Fi

Hold the RESET button on the camera for 5 seconds to reset and restart the camera and reconnect the Wi-Fi about 1 minute later.

For detailed information, please visit www.ezvizlife.com.

Trademarks Acknowledgement

EZVIZ™, ™, and other EZVIZ's trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

COPYRIGHT © 2019 Hangzhou EZVIZ Software Co., Ltd.. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as "EZVIZ"). This user manual (hereinafter referred to as "the Manual") cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.

Documents / Resources

References

• Declaration of Conformity | EZVIZ
• EZVIZ - Creating Easy Smart Homes
• App Store - Apple
• Google Play

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download EZVIZ C3WN Outdoor Security Camera Manual