EZVIZ C4S - Dome Cloud Camera Quick Start Guide

Setup

Step 1: Power-on

Step 2: Camera Setup

1. Create an user account
   • Connect your mobile phone to Wi-Fi.
   • Download and install the EZVIZ app by searching "EZVIZ" in App Store and Google Play
   • Launch the app and register for an EZVIZ user account following the start-up wizard.
2. Add a camera to EZVIZ
   • Log in the EZVIZ app.
   • From the Home screen, tap "+" on the upper-right corner to go to the scan QR code interface.
     
     
   • Scan the QR Code on the bottom of the camera and then configure the Wi-Fi.
     The wired network connection is supported as well, connect the camera to the router with a network cable.
     
     

• Enter the correct time zone and DST information and tap "Finish" to finish setup.

Step 3: Installing the Camera

1. Disassembling the Device
   According to the pictures below, remove black decorative parts, front cover and inner cover in order and insert the micro SD card in the card slot.
   1. Find the OPEN mark on the trim ring. Lift the lock near the mark to take off the trim ring.
      
      
   2. Loosen the three screws on the front cover using Allen wrench and take off the front cover.
      
      
   3. Remove the inner cover.
      
      
   4. Insert the microSD card into the card slot if you want to record the event video inside the microSD card. (Optional)
      
2. Posting the Mounting Template
   Tear off the mounting template and post it on a proper position.
3. Installing the Mounting Base
   Drill screw holes according to the "" on the mounting template, and then push the expansion screw into the holes.
   Align the mounting base to the mounting template and secure it with screws.
   If you install the device on the wooden wall, the screws can be directly pushed in and fixed.
   
   If you want to route cables from top, drill the installation hole A in the middle of the template.
4. Connecting the Cables
   Route the cables from the side opening and connect the required cables.
   If you want to route the cables from top, draw the cables from the drilled cable hole.
   
   
   • If the camera has been added to an EZVIZ account, it will connect to the same account automatically after connecting the power and network cables.
   • If the camera is connected to a Wi-Fi network before, it will connect to the same Wi-Fi automatically after connecting the power cable.
5. Adjusting the Surveillance Angle
   Launch the EZVIZ app, get the live view of the camera, and adjust the surveillance angle according to the live view image.
   

• Rotate the black camera body to adjust the lens to the desired position in horizontal direction (0 to 350°).
• Adjust the lens in vertical direction (0 to 65°).
• Hold the grooves and rotate the lens in rotation direction (-90° to 90°).

6. Assembling the Device
   Replace the inner cover, front cover, and trim ring in order according to the pictures below.
   1. Replace the inner cover. Make sure the groove and the direction of the lens are lined up.
      
      
   2. Fix the three screws in Step 2 using the Allen wrench and replace the front cover.
      
      
   3. Align OPEN mark on the trim ring to symbol on the front cover to replace the trim ring.
      
      
   4. Tear off the protective film of the camera and complete the installation.

Box Content

Functions

	1080P HD Live Video
	Wi-Fi Connection
	PoE Power Supply (The PoE switch is required and not provided.)
	microSD card. Maximum space 128GB.

Basics

Name	Description
Network Interface 10M/100M Self-adaptive Ethernet Interface	Some models support the PoE (Power over Ethernet) addtionally.
Power Supply	1A12V
RESET	Hold down the RESET button for 10 seconds when the camera is running, the camera restarts and rests all parameters to default.
microSD Card Slot	For microSD Card (not included). You can purchase separately. Recommended compatibility: Class 10, maximum space 128GB. After inserting the microSD card, you can record the event inside the camera. You need to initialize it on the EZVIZ app. 9

Troubleshooting

Q: "The device is offline." or "The device is not registered." prompts when adding the camera by EZVIZ app.
A:

1. Make sure the network, that the camera is connceted to, is normal and the DHCP of router is enabled.
2. Hold down the RESET button for 10 seconds to reset the parameters if you manually changed the network parameters.

How to use the microSD card for local storage?

A:

1. Make sure there is a microSD card inserted and the camera is added to your EZVIZ account. Log in the EZVIZ app and enter the "Device Details" interface, if the "Initialize Storage Card" button appears, you need to initialize the microSD card first.
2. The microSD card recording for the motion detection is enabled by default.

Q: The mobile phone cannot receive alarm prompts when the camera is online.

A:

1. Make sure the EZVIZ app is running on your mobile phone and the Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and for iOS, enable the message push function in "Settings > Notification".
3. If still no alarm prompts, hold down the RESET button for 10 seconds restore the camera settings.

Live view or playback failed

A: Make sure your network is well connected. Viewing live video needs a good bandwidth. You can refresh the video, or change a network and try again.

How to connect to another Wi-Fi?

A: Hold down the RESET button on the camera for 10 seconds to reset and restart the camera and reconnect the Wi-Fi about 1 minute later.