EZVIZ H4 - Security Camera Manual

Table of Contents

Contents

1 Overview
- 1.1 Package Contents
- 1.2 Basics
2 Get the EZVIZ App
3 Connect to the Internet
- 3.1 If you purchased a Wi-Fi version of the camera
  - 3.1.1 Option A: Wired Connection
  - 3.1.2 Option B: Wireless Connection
- 3.2 If you purchased a PoE version of the camera
4 Installation
5 Operations on the EZVIZ App
- 5.1 Live View
- 5.2 Settings
6 EZVIZ Connect
- 6.1 Use Amazon Alexa
- 6.2 Use Google Assistant
7 FAQ
8 Documents / Resources
- 8.1 References
- 8.2 Download manual

Overview

Package Contents

caution
The power adapter's appearance is subject to the one you have bought.

Basics

Overview of Basics - Part 1

Overview of Basics - Part 2

Name	Description
RESET Button	When the camera is working, press and hold for about 4s until the LED indicator is solid red, and all parameters will be restored to default settings. (Behind the cover)
LED Indicator		Solid Red: Camera starting up.
		Slow-flashing Red: Disconnected from the network.
		Fast-flashing Red: Camera exception (e.g. Micro SD card error).
		Solid Blue: App visiting camera.
		Slow-flashing Blue: Camera running properly.
		Fast-flashing Blue: Camera ready for Wi-Fi connection. (WiFi version only)
Data Port	If you purchased a PoE version of the camera, it is a PoE Port. Please connect it to a PoE switch. If you purchased a Wi-Fi version of the camera, it is a network Port. Please connect it to a router using a network cable.
Micro SD Card Slot	You can see it after opening the card cover. After inserting the card, before first use, please log in to the EZVIZ App to initialize.

Get the EZVIZ App

Connect your mobile phone to Wi-Fi (suggested).
Download and install the EZVIZ app by searching for "EZVIZ" in the App Store or Google Play^TM.
Launch the app and register an EZVIZ user account.

EZVIZ App

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If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for "EZVIZ".

Connect to the Internet

If you purchased a Wi-Fi version of the camera

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Wired Connection: Connect the camera to a router. Refer toOption A.
Wireless Connection: Connect the camera to Wi-Fi. Refer toOption B.

Option A: Wired Connection

Connect the power adapter cable to the camera's power port.
Plug the power adapter into an electrical outlet.

Use power adapter and power cable come with the camera in the box.
The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.

Connect the camera to the LAN port of your router with the Ethernet cable (purchase separately).

The LED turning slow-flashing blue indicates that the camera is connected to the Internet
Add your camera to EZVIZ.

Log in to your account using the EZVIZ app.
On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Follow the EZVIZ app wizard to add the camera to the app.

Option B: Wireless Connection

Connect the power adapter cable to the camera's power port.
Plug the power adapter into an electrical outlet.

Use power adapter and power cable come with the camera in the box.
The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.

Add camera to EZVIZ.

Log in to your account using the EZVIZ app.
On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Follow the EZVIZ app wizard to add the camera to EZVIZ.
- Please choose to connect your camera to the Wi-Fi to which your mobile phone has connected.
- The band of the Wi-Fi must be 2.4 GHz.

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Press and hold the reset button for about 4s, and you can restart the camera and restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases:
The camera fails to connect to your Wi-Fi network.
You want to connect the camera to another Wi-Fi network.

If you purchased a PoE version of the camera

Connect the camera to the PoE switch with the Ethernet cable, and then connect to the network.
Add your camera to EZVIZ.

Log in to your account using the EZVIZ app.
On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Follow the EZVIZ app wizard to add the camera to the app.

Installation

1 Micro SD Card Installation (Optional)

Remove the cover on the camera.
Insert the micro SD card (sold separately) into the card slot.
Place the cover back on.

After installing the micro SD card, you should initialize the card in the EZVIZ app before using it.
Initialization will clear the original data in the card, if necessary, please back it up before initializing.

In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.
If the memory card status displays as Uninitialized, tap to initialize it.

The status will then change to Normal and then videos can be stored.

2 Installation Location

You can install the camera on the wall or ceiling. Here we take ceiling mounting as an example.

Choose a location with a clear, unblocked field of view and with a good wireless signal.
Make sure the wall is strong enough to withstand three times the weight of the camera.
Camera cannot be installed with the lens facing direct sunlight.

3 Installation Procedure

Please separate the mounting base and the protective film first.

Rotate the groove on the mounting base until it aligns with the groove on the protective film, and then forcefully pry open the mounting base.
Separate the mounting base from the protective film.

Install the camera according to the following steps as shown in the diagram below.

Installation Procedure - Steps

Stick the drilling template
(For cement wall only) Drill screw holes according to the template, and insert the anchors
After passing the cable through the mounting base, pull it out from the wire outlet
Fix the mounting base with screws
Fix the protective film to the mounting base to secure the lens

The camera can be rotated and the angle of the lens can be adjusted.

Operations on the EZVIZ App

caution
The app interface may be different due to version update, and the interface of the app you installed on your phone shall prevail.

Live View

Launch the EZVIZ app, tap Live View, you can view and listen to a live feed, take snapshots, record videos, and choose video definition as needed.

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Swipe left and right across the screen to see more icons.

Icon	Description
	Share. Share your device.
	Settings. View or change the device settings.
	Snapshot. Take a snapshot.
	Record. Manually start/stop recording.
	Talk. Press to talk to people in front of the camera.
	Alarm. Sound and flash to deter intruders.
	Definition. Select video resolution from Ultra HD, Hi-Def or Standard.
	Multi-screen Live. Tap to select live view window layout.

Settings

Parameter	Description
Audio	If disabled, there will be no audio when you are viewing realtime videos or recorded videos
Status Light	If enabled, the LED indicator on the camera will be on; otherwise the LED indicator will not be on.
Alarm Notification	If disabled, notifications will not be pushed to your app once targets are detected.
Night Vision Mode	Color Night Vision: Helps the camera get color images in dark environments. Black/White Night Vision: IR light helps the camera get black and white images in dark environments. Smart Night Vision: Black/White Night Vision by default. Once motion is detected, the vision mode will switch to Color Night Vision mode.
Time Zone	You can select time zone as needed here.
Daylight Saving Time	Select daylight saving time as needed.
Date Format	You can select date format as needed here.
Wi-Fi	Make your device offline first, and then you can connect your device to a new network.
Cloud Storage	You can subscribe and manage the cloud storage.
Storage Status	You can see micro SD card capacity, used space and free space here.
Device Version	You can see device version here.
Image Encryption	If enabled, images captured by the camera can only be avaliable after you enter a password.
Change Encryption Password	You can change encryption password here.
Flip Image	Tap to flip the video.
Sleep Mode	If enabled, the device will stop monitoring and recording.
Offline Notification	If enabled, notifications will be pushed to your app once the camera is offline.
User Guide	You can read user guide of the camera here.
About	You can mark where the device is installed, and get product category, device model, serial number, and device QR code here.
Restart	Tap to restart the camera.
Delete Device	Tap to delete the camera from EZVIZ.

EZVIZ Connect

Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

EZVIZ devices are connected to the EZVIZ app.
In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new EchoShow, Fire TV (all generations), Fire TV stick (second generation only), or Fire TV Edition smart TVs).
The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

Open the Alexa app and select "Skills and Games" from the menu.
On the Skills and Games screen, search for "EZVIZ", and you will find "EZVIZ" skills.
Select your EZVIZ device's skill, then tap ENABLE TO USE.
Enter your EZVIZ username and password, and tap Sign in.
Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
Go back to Alexa app menu and select "Devices", and under devices you will see all your EZVIZ devices.

Voice Command
Discover a new smart device via the "Smart Home" menu in the Alexa app or the Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple commands to Alexa.
caution
Your device's name for example: "show xxxx camera," can be changed in the EZVIZ app. Each time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Why the device's status is "Offline" on Alexa?
Your device might have been disconnected from the network. Restart the smart device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.

For details about countries where Amazon Alexa is available, see Amazon Alexa's official website.

Use Google Assistant

With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

A functional EZVIZ app.
In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the Device Settings page.
A TV with functional Chromecast connecting to it.
The Google Assistant app on your phone.

To get started, follow the steps below:

Set up the EZVIZ device and make sure it works properly on the app.
Download the Google Home app from the App Store or Google Play Store^TM and log into your Google account.
On the Myhome screen, tap "+" on the upper-left corner, and select "Set up device" from the menu list to go to the Set up interface.
Tap Works with Google, and search for "EZVIZ", where you will find "EZVIZ" skills.
Enter your EZVIZ username and password, and tap Sign in.
Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
Tap Return to app.
Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE. Platform%3DAndroid&hl=en

caution
For additional information about the device, please refer to www.ezviz.com/eu.

FAQ

Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?
A: Configure a lower value for the detection sensitivity. Please notice that vehicle and animals are also alarm triggering sources.

Q: How to use the microSD card for local storage?
A:

Make sure that there is a micro SD card inserted and that the camera is added to your EZVIZ account. Open the EZVIZ app and enter the "Device Details" interface, if the "Initialize Storage Card" button appears, you need to initialize the micro SD card first.
The micro SD card recording for the motion detection is enabled by default.

Q: The mobile phone cannot receive alarm prompts when the camera is online
A:

Make sure that the EZVIZ app is running on your mobile phone and that the Motion Detection Notification is enabled.
For Android system, make sure the app is running in background; and for iOS, enable the message push function in "Settings > Notification".
If still no alarm prompts, press and hold the RESET button for about 4 seconds restore the camera settings.

Q: Live view or playback failed
A: Make sure that your network is well connected. Watching live videos needs a good bandwidth. You can refresh the video, or change a network and try again.