GETTING STARTED Product View — UltraGlide with wand ® Cassette Installation Brackets Cassette Bottom Bar End Cap NOTE: Wand is only available in Canada.
GETTING STARTED Product View - UltraGlide with Pull Cord ® Cassette Installation Brackets Cassette Pull Cord Bottom Bar End Cap NOTE: Pull cord is not available in Canada.
GETTING STARTED Thank you for purchasing Hunter Douglas Designer Banded Shades. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet before beginning the installation. Tools and Fasteners Needed #1 Flat blade and #2 Phillips screwdriver ■...
INSTALLATION STEP 1: Mount the Installation Brackets Mounting Types and Window Terminology If the installation brackets are mounted correctly, the rest of the installation process will follow easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below.
INSTALLATION Inside Mount — Cassette Shades Mark 4" from each jamb for bracket location. ■ If more than two installation brackets came with your order, space additional bracket(s) ➤ evenly between the two end brackets and mark their location. Allow a minimum of 18"...
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INSTALLATION Install the Bracket The minimum mounting depth required for ■ 4" PowerView Gen 3 shades. ® Center the brackets on your marks, then mark ■ each of the screw holes. IMPORTANT: The front edges of the installation brackets must be level and aligned to each other. Fully recessed mounting for PowerView Gen 3 ➤...
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INSTALLATION Install the Back Cover (Optional) NOTE: For shades with the optional back cover, install the back cover onto the clips before installing the cassette into the brackets. Angle the back cover towards ■ Cassette Bracket Back Cover Clip the window to hook the top feature of the back cover with the top tab of the clip.
INSTALLATION Outside Mount — Cassette Shades Center the cassette over the window opening at the desired height and mark the end of ■ the cassette. Mark 4" from each end of the cassette for the bracket location. ■ If more than two installation brackets came with your order, space additional ➤...
INSTALLATION STEP 2: Mount the Battery Wand Clips (If Applicable) For the headrail-mounted battery wand, battery wand clips and battery wand mounts are installed before the shade is installed. Any other power options, the power source will be connected after the shade is installed. Battery Wand Install the Battery Wand Clips Attach the battery wand clip to the back of the cassette approximately 10"...
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INSTALLATION Install the Rechargeable Battery Mount into the Battery Wand Clips From the back of the shade headrail, connect the power cable from the motor side into the ■ socket on the rechargeable battery mount. Align the slots in the battery mount with the battery wand clips. ■...
INSTALLATION STEP 3: Attach the Universal Cord Tensioner (If Applicable) Before doing anything, you must first slide the cord tensioner to the bottom of the beaded cord loop. Insert a small screwdriver, punch, or awl through the screw hole at the bottom of the cord ■...
INSTALLATION STEP 4: Install the Shade Install the cassette straight into the bracket as shown to ensure the features on the ■ bracket align with the open sections in the back of the cassette. Push the cassette back to snap the spring tab on the bracket. ■...
INSTALLATION STEP 5: Connect the Power Source NOTE: When power is connected to the motor, a blue LED inside the control button housing will flash twice to indicate the shade is ready for operation. Refer to the appropriate page based on your order. ■...
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INSTALLATION Double Connector Power Cable (If Applicable) NOTE: Refer to this section only if you have a double connector power cable. Install the Batteries into the Battery Wand or Satellite Battery Pack Refer to “Replace the batteries in the battery wand.” on page 34. ■...
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INSTALLATION Satellite Battery Pack Mount the Satellite Battery Pack Two battery wands. Connect the two battery wands with the double connector. ■ Battery Power Cable from Shade Battery Y-Connector Decide where you want to mount the bracket(s). A satellite battery pack may be ■...
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INSTALLATION Headrail-Mounted Rechargeable Battery Wand Insert the Rechargeable Battery Wand into the Battery Mount NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the package. Match the direction of the arrow on the underside of the battery wand with the arrow on ■...
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INSTALLATION Satellite-Mounted Rechargeable Battery Wand Determine the location to mount the rechargeable battery wand. ■ CAUTION: To prevent overheating, do not install the rechargeable battery wand in direct sunlight. The battery mount may be installed in any orientation. ➤ Plan placement of the battery mount so that the cable can be plugged into the power ➤...
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INSTALLATION Connect the power cable from the shade to the power socket on the rechargeable ■ battery mount. Use a 15", 4', 10', or 20' extension cable, if necessary. Battery Mount Extension Power Cable Cable from Shade (If Needed) WARNING: Keep cables and small parts out of the reach of children. They can wrap cables around their necks and STRANGLE.
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INSTALLATION 18V DC Power Supply Power cable from shade motor NOTE: When power is connected to the motor, a green LED inside the control button housing will flash to indicate the shade is ready for operation. Plug the power cable from the shade motor into the extension cable. ■...
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INSTALLATION 18V DC Power Supply with Daisy-Chain Connections NOTE: The daisy-chain feature is only available with the 18V DC Power Supply option. Refer to this section if you have an 18V Power Supply with daisy-chain connections. The daisy-chain feature allows up to three PowerView Gen 3 automated shades to be ®...
INSTALLATION STEP 6: SoftTouch Only - Attach Activation Arm (If ™ Applicable) Remove the wand from the bag. ■ Attach the top of the wand (magnet side) to the activation arm. ■ Activation Magnet Proceed to “Operate the Shade” on page 25.
INSTALLATION STEP 7: Install the UltraGlide® Wand (If Applicable) The wand must be securely attached to the shade for proper operation. Gently pull out the bumper and threaded connector until it is ■ visible. Bumper Connector Slide the bumper away from the threaded connector. ■...
OPERATION Operate the Shade Custom Clutch Shades To Lower the Shade and Transition the Band Position Pull the back of the cord loop to lower the shade. ■ Pull until the shade is at the desired height or the ■ bands are aligned at the desired position.
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OPERATION UltraGlide Shades with Pull Cord ® CAUTION: To avoid damage to the shade or personal injury, do not use excessive force or long strokes when pulling the cord. Also, do not release the cord until it is fully retracted. To Lower the Shade and Transition the Band Position Hold the cord toward you and away from...
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OPERATION UltraGlide Shades with Wand ® For smooth operation, keep the wand close to the fabric when raising and lowering the shade. To Lower the Shade Pull the wand toward the center of the shade at about ■ a 45° angle. The locking mechanism at the top of the wand releases with a “click.”...
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OPERATION SoftTouch Motorization ™ To Open the Shade Briefly push the wand up and release to move the shade ■ in the up/open direction. The shade will move to the fully open limit position. ■ To Close the Shade Briefly pull the wand down and release to move the shade in ■...
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OPERATION Adjust the Shade Limits Adjust Upper Limit Move the shade to the current upper limit position. See “UltraGlide® Shades with Wand” ■ on page 27. With the shade stationary, push up on the wand, release, then within ⁄ a second push ■...
TROUBLESHOOTING Troubleshooting If your shade is not operating correctly: Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331. Problem The shades raises or lowers unevenly. Solution Check that the installation brackets are level and aligned.
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TROUBLESHOOTING Problem SoftTouch Motorization Shades Only: Replace the batteries in the battery ™ wand. Solution Squeeze the cap latch to release ■ the cap and remove the cap Battery from the battery wand. Wand Install the batteries according to ■ the instructions on the battery wand label.
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TROUBLESHOOTING Problem Rechargeable battery wand needs recharging (continued). Solution Recharging Via the Dual Charging Station Plug the dual charging station into a standard AC ■ outlet. Insert the nose of the rechargeable battery wand ■ into the dual charging station slot. Battery snaps firmly into place.
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TROUBLESHOOTING Problem Rechargeable battery wand needs recharging (continued). Solution A red light indicator confirms the battery wand is ■ properly inserted and is charging. CAUTION: Do not attempt to plug the charging cable into the battery mount’s Not this power socket. Doing so will not only fail socket to charge the battery wand but could possibly cause damage to both the single...
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TROUBLESHOOTING Problem SoftTouch Motorization Shades Only: The bottom rail does not raise or ™ lower completely, or its location when fully lowered has changed over time. Solution The batteries may be low in the battery wand, satellite battery pack, or ■...
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TROUBLESHOOTING Problem The fabric is skewing as the shade is being raised. Solution Adding tape to the fabric tube when the shade is fully lowered will help stop the fabric from skewing. Lower the shade to the fully closed position. ■...
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TROUBLESHOOTING Problem SoftTouch Motorization Shades Only: The shade limits have been ™ lost or the LED is blinking RED when installed. Solution Programming/Setup NOTE: The following setup sequence must be done in order. STEP 1: Place the shade in Programming Mode Disconnect the shade from the power source.
CARE Cassette Removal Move the shade to the fully raised position ■ SoftTouch™ Motorization: Disconnect the power. ■ While keeping one hand on the cassette at all times, push up on the plastic release tabs ■ of the end bracket until you hear it click and see that it stays in place. NOTE: Push up on the release tabs of the end brackets first and then on the center bracket(s).
CHILD SAFETY Cord Loop Shades Attach the cord tensioner on the cord loop to the wall or window casement. See “STEP 3: Attach the Universal Cord Tensioner (If Applicable)” on page 13. This can prevent children from pulling cord loops around their necks.
If you are not thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
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