Error Codes - En-Vision America ScripTalk ST400 User Manual

Error Codes

Error
1001: Machine Error
1002: Program Error
1007: Cover Open
1008: Out of Paper
1010: Media Error
1012: Head Error
1017: SBPL Command Error Incorrect command or parameter in
1019: RFID System Error
Cause(s)
A defect has occurred in the product. Restart the printer.
A program error occurred in the
memory.
1. The top cover is open.
2. The sensor for detecting the
open/close status of the top cover is
dirty or defective.
1. The media is not loaded.
2. The media is not loaded correctly.
3. The media is jammed.
4. The media sensor is dirty, blocked,
or has poor sensitivity.
5. The media sensor is not set
correctly.
1. There is a mismatch between the
media size and the media itself.
2. The media is fed a longer distance
due to the incorrect sensor level.
The print head is worn or damaged.
the print data.
1. RFID module is not operating
correctly.
2. The setting of the RF Analyze
board is incorrect.
Restart the printer.
1. Close the top cover so that it
clicks when locked.
2. Clean the sensor using an air
duster.
1. Be sure the media is loaded.
2. Be sure the media is loaded
correctly.
3. Check for and remove any
misplaced media.
4. Clean the media sensor.
5. Contact ScripTalk technical
support.
1. Check the media size of the print
data and the actual media size. Try
restarting the printer.
2. Try restarting the printer. If not
resolved, contact ScripTalk technical
support to adjust the media sensor
level.
Replace the print head.
Check the print data. If the error is
not resolved, restart the printer.
1. Repair or replacement of the
RFID module is required. Contact
ScripTalk technical support.
2. The setting of the RA board needs
to be changed. Contact ScripTalk
technical support.
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Solution(s)