Troubleshooting; Label Output Problems; Resetting - En-Vision America ScripTalk ST400 User Manual

TROUBLESHOOTING

Label Output Problems

Most ScripTalk Printer troubleshooting scenarios fall into one of two categories: No Output or Faulty Output.
No Output
If the printer is not outputting any labels:
• Try pinging the printer to establish whether basic network communication with it is present.
• Verify the printer's internal network configuration against the IP address that your VistA or Cerner
system is trying to send to. See
• Test the physical connections, like the Ethernet cable and any network ports from the switch to
the printer.
• Try sending a sample label from VistA or Cerner.
• Check, and possibly reset, the VistA or Cerner print queue.
Faulty Output
If the label output is incorrect in some way:
• Be sure the correct ScripTalk label media is loaded. Check the inner core of the roll of labels for
Part Number 00210-10K-0250.
• Perform a Printing reset. See
• If a Printing reset does not resolve the issue, perform a Factory (-Interface) reset, followed by a reload
of the profile. See
• If a Factory (-Interface) reset does not resolve the issue, contact ScripTalk technical support for
instructions on reflashing the printer's firmware. Email

Resetting

Note: If you are faced with a situation that may only be resolved with a reset action, please contact
ScripTalk technical support for guidance.
There are several different kinds of resets that can be performed within the printer, each of which effect
different sets of configuration values. Resets are available in the following touch screen menu:
Network
Resetting
for guidance.
Resetting and Reloading the Profile
Settings > Tools > Reset
Configuration.
for guidance.
support-sa@envisionamerica.com.
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