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Service and maintenance
4.3 Return procedure
5. Select a spare part and add it to your watch list.
The watch list opens.
6. Click "Add to cart of Industry Mall".
The Siemens Industry Mall opens and you can order your spare part.
4.3
Return procedure
To return a product to Siemens, see Returns to Siemens
cs/ww/en/sc/3098).
Contact your Siemens representative to clarify if a product is repairable, and how to return it.
They can also help with quick repair processing, a repair cost estimate, or a repair report/cause
of failure report.
NOTICE
Decontamination
The product may have to be decontaminated before it is returned. Your Siemens contact
person will let you know for which products this is required.
Note
Return of products with lithium batteries
Lithium batteries are dangerous goods according to the Regulation of Dangerous Goods, UN
3090 and UN 3091.
• Remove lithium batteries prior to shipment.
• If the battery cannot be removed, return the product according to the Regulation of
Dangerous Goods with special transport documentation.
32
(https://support.industry.siemens.com/
Analyzer Intelligence Director
Operating Instructions, 05/2022, A5E51328515-AA
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