Multitech MultiAccess MA220 User Manual
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Multitech MultiAccess MA220 User Manual

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  • Page 1: User Guide

    Access Multi ® Analog Communications Server MA220 MA420 MA820 User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 6: Warranty, Service, & Repair ... 35 Repair Procedures for U.S. and Canadian Customers ... 35 Repair Procedures for International Customers (Outside U.S.A. and Canada)... 35 Repair Procedures for International Distributors ... 36 Multi-Tech Systems, Inc. MultiAccess User Guide Table of Contents...
  • Page 4 Escape AT Commands... 66 V.92 Commands... 67 S-Registers... 72 Result Codes ... 75 Appendix G - License Agreement ... 77 Multi-Tech Systems, Inc. End User License Agreement (EULA) ... 77 Index ... 79 ... 51 Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 5: Chapter 1 - Product Description & Specifications

    V.92/56K modems. The MultiAccess ACS units described in this User Guide are the MA220 which is a 2-port unit; the MA420 which is a 4-port unit and the MA820which is an 8-port unit. All three units provide the same Remote Access Server, RAS, and modem sharing capabilities except for the number of ports each unit can provide.

  • Page 6: Key Features

    One MultiAccess unit with factory-installed software • One universal power supply with power cord • Two rack mounting brackets and four mounting screws for the MA420 and MA820 Wall mounting for the MA220 • One power cord • One Quick Start Guide •...

  • Page 7: Led Indicators

    Link – Lit when network data connection is established. Flashes with network activity. Indicates the speed of the LAN Ethernet port. Description for Modems 1 and 2 (MA220), Modems 1 thru 4 (MA420), Transmit Data – Lit when data from the LAN is transmitted to the analog line.

  • Page 8: Product Specifications

    32° to +120°F (0° to 50°C); humidity range 20-90% (non-condensing) Storage Temperature -10°C to +85°C MA420/820 17.3125" w x 1.75" h x 8.375" d; 7 lbs Physical Dimensions MA220 6.4” w x 5.6” d x 1.2”h; 20.5Oz Approvals Safety Certifications Safety Certifications for HV Builds ®...

  • Page 9: Chapter 2 - Installation

    Chapter 2 – Installation The MultiAccess model MA220 is designed to install either on a desktop or a flat surface. The mounting of the MA220 is defined in the MA220 Mechanical Mounting (Optional) section in this chapter. The MultiAccess models MA420 and MA820 are designed to install either on a desktop or in a standard EIA 19“...
  • Page 10 Mechanical Mounting (Optional) The MA220 comes with chassis screw holes to facilitate attaching it to a flat surface. Version 2 Version 1 Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 11: Cabling Procedure - Back Panel

    LINE RJ-11 phone jacks, an Ethernet, LAN 1, and a CONSOLE jack. 1. Plug one end of your RJ45 Ethernet cable into the Ethernet (MA420 & MA820) or LAN 1 (MA220) jack on the back of the MultiAccess and the other end to the hub on your local network.

  • Page 12: Chapter 3 - Configuring Your Multiaccess

    3. At the Login screen, enter admin (all lower case) in the Username field. 4. Enter admin (all lower case) in the Password field. 5. Click the Login button. The Home screen will appear. From this screen, you can access all of the MultiAccess software screens. MultiAccess Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 13: Setting Multiaccess Ip Addresses

    6. If you enter a password, retype the identical password in the Retype SMTP Password window. Click on Update. At this point the MultiAccess will send the Administrator an email saying that the mail server address has been updated. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 14: Time Configuration

    The Modem Configuration fields allow you to define the parameters per port. The number of ports shown depends on the specific model of MultiAccess, POTS modem 1 and 2 for the MA220, POTS modem 1 thru 4 if the model is the MA420 or POTS modem 1 thru 8 if the model is the MA820.
  • Page 15 5. If calls are in-bound, click the on option for the Caller ID. 6. Click Update. 7. Repeat the above procedure for each POTS modem 2 on the MA220, POTS modems 2 thru 4 on the MA420 or POTS modems 2 thru 8 for the MA820.

  • Page 16: Setting Authentication

    Chapter 3 – Configure your MultiAccess Setting Authentication The Authentication menu displays two ports for the MA220, four ports for the model MA420 or eight ports for the model MA820. The Authentication/Radius Client Configuration:POTS modem X fields allow you to select and define certain user authentication details on a per port basis.
  • Page 17 8. Click on the Update button to save your port configuration. 9. Repeat the above procedure for POTS mdoem 2 on the MA220, POTS modems 2 thru 4 for the MA420, or if MA820 for POTS modems 2 thru 8.

  • Page 18: Setting Up Local Users

    For example of a user specified, if a traveling sales person needs to be called back at their current location, they will provide the callback telephone number during the dial-in process. You do not enter a telephone number in the Callback Number window. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 19 5. Click the add button to include this local user in the data base. 6. Repeat the Local User Row steps for each local user you want to add to your local user data base. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 20: Chapter 4 - Software

    Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The MultiAccess Home screen offers access to all other MultiAccess software screens. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 21: Login Screen

    The MultiAccess has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your MultiAccess, you should change the password in the Local Users screen for the administrator account described later in this chapter. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 22: Call Log Screen

    Click the Send Log Now button sends an email to the administrator containing an attached text file, listing the calls (date, time, user name, duration). Click the Delete Log button to remove all Calls in the Log. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 23: Call Log

    Call Log. The Call Details present an indepth view of the call from the individual initiating the call to the time it was connected, duration of the call, transmit and receive baud rates, authentication status, and much more. Multi-Tech Systems, Inc. MultiAccess User Guide Call Log Field Definitions Values...

  • Page 24: Current Status Screen

    Alphanumeric in Displays the administrator’s e-mail address. Alphanumeric Title of the last sent email. Initializing, Display’s the current state of the communication No Errors, status between the MultiAccess and the Time SNTP Error: type Server. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 25: Logout Option

    Logout Option When you click on Logout in the Home screen, you will be logged out of the MultiAccess software. The Login screen will appear to allow access to re-enter the program. Multi-Tech Systems, Inc. MultiAccess User Guide Values Description x days yy hours: Operation time since last reboot.

  • Page 26: Administration Screen

    The IP address of your DNS server. Address used to route IP packets off the immediate network. The IP address of a backup DNS server, optional. Click on this button to make changes to IP Configuration fields take effect. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 27 Pull-down listing Date Format Numeric Time Format Alphanumeric Update (button) Reset (button) Multi-Tech Systems, Inc. MultiAccess User Guide Values Description SMTP Configuration Fields Domain name or IP address for mail server (SMTP must be supported on mail server). Numeric The default SMTP Port number is 25.

  • Page 28: Local Users Data Base Screen

    Click the Update button after you have changed a user’s record. Click the Delete button to remove a user record. Click the Add button when you have entered a new user into the Local Users data base. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 29: Modem Setup Screen

    Chapter 4 - Software Modem Setup Screen The Modem Setup screen displays a two Modem Configuration for the MA220; four Modem Configuration for the MA420 model, or eight modem configuration for the MA820 model. The Modem Setup screen defines the Modem Sharing behavior and general modem parameters, Country Code and number of rings before auto answer.
  • Page 30 You can change the number of rings from zero to 255 rings. This enables or disables the Caller ID output from the modem. Click this button to update the configuration of the selected POTS modem. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 31: Authentication Screen

    This screen is used to define the authentication method and remote host address for calls. The Authentication/Radius Client Configuration:POTS modem X fields allow you to set these parameters on a per port basis. This screen displays two ports for the MA220, four ports for the model MA420 or eight ports for the model MA820.
  • Page 32 UDP ports that the Radius Client, MultiAccess, is using. The RADIUS Server secret. The server secret has to be identical to the one used by the RADIUS server and used to encrypt the remote user’s password. The MultiAccess implements MD5 encryption. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 33: Chapter 5 - Troubleshooting

    (as with the web interface) to log in with. If successful you will be at a simple # prompt. Type the command “ps” (no quotes), is /usr/boa listed as one of the processes? This process is the web server. If boa is not running, contact Multi-Tech Tech Support.
  • Page 34 Variable: When the MultiAccess is configured for Modem Sharing with Radius Authentication, the user rights defined in the Radius server are not set correctly. The Service Type Attribute in the Radius server configuration is not set to “Outbound”. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 35: Chapter 6: Warranty, Service, & Repair

    Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 36: Repair Procedures For International Distributors

    Replacement Parts SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc.

  • Page 37: Appendix A - Device Manager Utility

    The Device Manager utility can manage multiple MultiAccess units on the same network and on other networks as long as the manager has access to that network. The process of installing the Device Manager software is explained in the illustration below. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 38: Adding A Device To The Manager

    1. To launch the Device Manager program from the Windows desktop, go to Start | Programs | Multi-Tech Device Manager I Multi-Tech Device Manager. The Device Manager main screen will appear. 2. To add a MultiAccess to the Manager, click Edit menu and select Add Device. When the Add Device Address screen appear, click on the Select Server down arrow and select MultiAccess ACS.

  • Page 39: Set Local User Sharing

    Device Manager screen, right-click on each unit to share the master local user data base, and select Copy. Designating a MultiAccess as independent. In the main Device Manager screen, right-click on each unit to be designated as independent, scroll to Set local user Sharing, and select Independent. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 40: Synchronize Phonebooks/Local Users

    3. After the master local users data is transferred to the first Copy MultiAccess unit and that unit has been rebooted, the Device Manager will automatically begin synchronizing the additional Copy MultiAccess unit in the system (if any) until all have been synchronized. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 41: Updating Firmware

    NOTE: You must have the update files on your computer before beginning this procedure. The latest version of these files will be available on the Multi-Tech web site. Put them in a directory on a computer connected to the network on which the MultiAccess unit is running.
  • Page 42 4. Click on the POTS Modem 1 pull down arrow and select the POTS Modem X to update. 5. Browse to the location of the most recent firmware file. 6. Click Start Update. 7. The MultiAccess ACS – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 43 – The MultiAccess ACS is ready.” 9. The updating process is now complete. Click the “X” in the upper-right corner to return to the main Device Manager screen. 10. Repeat steps 1-8 for the remaining POTS modems. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 44: Multiaccess Firmware Update

    Make sure that the file to be installed really does supersede the one currently installed on the MultiAccess. 3. In the MultiAccess ACS Update Select field, select “MultiAccess ACS firmware.” Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 45 Appendix A – Device Manager Utility 4. Browse to the location of the most recent firmware file. 5. Click Start Update. 6. The MultiAccess ACS – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 46 – The MultiAccess ACS is ready.” 8. Close the Update MultiAccess ACS at N.N.N.N window. In the main Device Manager window, the updated version will be listed. 9. The updating process is now complete. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 47: Appendix B - Regulatory Information

    7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 48: 47 Cfr Part 15 Regulation

    Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ® Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 49: Industry Canada

    Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MultiAccess User Guide EMC Product Approvals EN 55022...

  • Page 50: Appendix C - Waste Electrical And Electronic Equipment (Weee) Statement

    Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 51: Appendix D - China Rohs

    Appendix D: C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 (PB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器 螺丝、螺母以及...

  • Page 52: Appendix E - Mcsi2000 Parameters

    Protocol Telnet • Port Number 7000 • Authentication No. For further details on how install and operate MCSI200, refer to the MCSI For Windows 2000 and XP Software Installation Guide on your product CD. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 53: Appendix F - Modem At Commands

    Deselect V.23 reverse channel (same as B2). Select V.21 when the modem is at 300 bps. Select Bell 103J when the modem is at 300 bps. Multi-Tech Systems, Inc. MultiAccess User Guide ) key to execute most commands. ETURN NTER...
  • Page 54 Disable online data character echo (included for backward compatibility with some software). Command: Hook Control Values: n = 0 or 1 Default: Description: Go on-hook (hang up). Go off-hook (make the phone line busy). Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 55 Configures the modem for pulse (non-touch-tone) dialing. Dialed digits are pulsed until a T command or dial modifier is received. Command: Result Codes Enable/Disable Values: n = 0 or 1 Default: Description: Enable result codes. Disable result codes. Returns an OK for backward compatibility with some software. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 56 Extended result codes with NO DIALTONE and BUSY. Basic result codes with NO DIALTONE and BUSY. Command: Modem Reset Values: n = 0 or 1 Default: None Description: Reset modem to profile saved by the last &W command. Same as Z0. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 57 The &G command is not used in North America. Command: &Kn Flow Control Selection Values: n = 0, 3, or 4 Defaults: Description: &K0 Disable flow control. &K3 Enable CTS/RTS hardware flow control. &K4 Enable XON/XOFF software flow control. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 58 Starts local digital loopback, V.54 Loop 2, test. If no connection exists, ERROR is returned. &T6 Initiates a remote digital loopback, V.54 Loop 2, test without self-test. If no connection exists, ERROR is returned. Command: &V Display Current Settings Values: Description: Displays the active modem settings. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 59 Transmit Break Values: n = 0–9 in 100 ms units Default: Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 60 = 0, 1, or 2 Default: Description: \V0 Disables the appending of the protocol result code to the DCE speed. \V1 Enables the appending of the protocol result code to the DCE speed. \V2 Same as \V1. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 61 Direct Connect Enable Values: n = 0, 1 Default: Description: Sets callback security to normal operation. All callback security calls will be direct connect regardless of whether the password or phone number has the - character. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 62 Selects 300 bps on-line Selects 1200 bps on-line Selects 2400 bps on-line Selects 4800 bps on-line Selects 9600 bps on-line Selects 14400 bps on-line Selects 19200 bps on-line Selects 28800 bps on-line Selects 33600 bps on-line Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 63 +VDR=1, 0 +VDR=1, >0 +VDR=? +VDR? Multi-Tech Systems, Inc. MultiAccess User Guide Disables Distinctive Ring cadence reporting. Enables Distinctive Ring cadence reporting. Other call progress result codes (including RING) are reported as normal. Enables Distinctive Ring cadence reporting. The RING result code is reported after the falling edge of the ring pulse (i.e., after the...
  • Page 64 6 to 10 characters, and cannot include the + or - characters. Command: #CBPn Callback Parity Values: n = 0, 1, or 2 Default: Description: Sets parity for the callback security messages. #CBP0 #CBP1 #CBP2 No parity. Odd parity. Even parity. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 65 (1–8 characters, case sensitive) Default: MTSMODEM Description: Stores a new remote configuration setup password. Multi-Tech Systems, Inc. MultiAccess User Guide Disables callback security. Enables local and remote callback security. Enables remote callback security only. Disables callback security until local hang-up or reset.

  • Page 66: Escape At Commands

    ENTER. Used mostly to issue the hang-up command: +++ATH<CR>. Command: %%%ATMTSMODEM<CR> Remote Configuration Escape Sequence Values: Description: Initiates remote configuration mode while online with remote modem. The remote configuration escape character (%) is defined in register S13. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 67: V.92 Commands

    V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters. The options are: 0 Disable automode 1 Enable automode (default) Multi-Tech Systems, Inc. MultiAccess User Guide Modulation Possible rates (bps) 56000, 54666, 53333, 52000, 50666, 49333, 48000, 46666, 45333, 44000, 42666, 41333.
  • Page 68 Displays the current value Disables PCM upstream Enables PCM upstream Displays the allowed values Displays the current value Enables V.92 modem on hold Disables V.92 modem on hold Displays the allowed values Displays the current value Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 69 Ring event code after the DRON message if enabled by the y parameter. The y parameter must be set to a value equal to or smaller than the expected ring cadence in order to pass the report to the DTE. Multi-Tech Systems, Inc. MultiAccess User Guide Displays the current value +VCID=0...
  • Page 70 Sets parity for the callback security messages. #CBP0 #CBP1 #CBP2 Command: #CBRy Callback Security Reset Values: y = 0–29 Default: None Description: Clears the password and phone number in the y memory location. No parity. Odd parity. Even parity. Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 71 Default: MTSMODEM Description: Stores a new callback security and remote configuration setup password. Multi-Tech Systems, Inc. MultiAccess User Guide Disables callback security. Enables local and remote callback security. Enables remote callback security only. Disables callback security until local hang-up or reset.

  • Page 72: S-Registers

    See also the \T command 0 disables, 1 enables the V.25 calling tone, which allows remote data/fax/voice discrimination. Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48.) Multi-Tech Systems, Inc. MultiAccess User Guide...
  • Page 73 0–19 decimal 0–23 decimal 0–1 Multi-Tech Systems, Inc. MultiAccess User Guide Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps...
  • Page 74 2 = -2 dB digital loss 3 = -3 dB digital loss 6 = -6 dB digital loss 7 = -0 dB digital loss with robbed-bit signaling Multi-Tech Systems, Inc. MultiAccess User Guide S48=128 Do not use Async MNP or hang up...

  • Page 75: Result Codes

    CONNECT 41333 CONNECT 42666 CONNECT 45333 CONNECT 46666 CONNECT 49333 CONNECT 50666 CONNECT 53333 Multi-Tech Systems, Inc. MultiAccess User Guide Description Command executed Modem connected to line Ring signal detected Carrier signal lost or not detected Invalid command Connected at 1200 bps...
  • Page 76 MNP5 – MNP 4 error control and MNP 5 data compression MNP4 – MNP 4 error control only NoEC – No error control protocol). Connected at 54666 bps Connected at 25333 bps Connected at 26666 bps Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 77: Appendix G - License Agreement

    2205 Woodale Drive, Mounds View, MN 55112. This is a legal agreement between you (either an individual or a single entity) and Multi-Tech Systems, Inc. for the Multi-Tech software product enclosed, which includes computer software and may include associated media, printed materials, and "online"...
  • Page 78 States law, including, without limitation, for the development, design, manufacture or production of nuclear, chemical, or biological weapons of mass destruction. Licensee agrees that by purchase and/or use of the Software, s/he hereby accepts and agrees to the terms of this License Agreement. Multi-Tech Systems, Inc. MultiAccess User Guide...

  • Page 79: Index

    EMC, Safety, and R&TTE Directive Compliance ...46 End User License Agreement (EULA) ...48 Fax Branding Statement...45 FCC Regulations...45 Handling Precautions...6 Home Screen...18 Multi-Tech Systems, Inc. MultiAccess User Guide Index Industry Canada regulatory statement ... 46 IP Address ... 24 LED Indicators... 6 License Agreement... 48 Local Users ...
  • Page 80 Time ...21 Time Server ...25 Time Server Status ...22 Time Zone ...25 Up Time ...23 User ID ...26 Username...21 V.42... 7 V.42bis ... 7 V.44... 7 Voice Telephone Answering Machine ... 7 WEEE directive... 47 Multi-Tech Systems, Inc. MultiAccess User Guide...

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