Voice Mail Features; Auto Attendant Features - ESI IVX S-Class Installation Manual

IVX S-Class Installation Manual
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Status indicator lamp — Indicates three conditions of the 48 and 24-Key Digital Feature Phone: off-
hook, ringing, and new voice mail message.
• NSP (Network Services Processor)
adapted to fit a variety of phone system configurations, small to large.
• Support for these options:
™
– VIP and VIP Professional — Each provides a value-added interface to an IVX X-Class system.
Delivers call control and unified messaging to Microsoft
see the VIP Product Overview (ESI document # 0450-0608).
– VIP PC Attendant Console
expanded Call Display and 200 virtual programmable feature keys to support the busy attendant.
For details, see the VIP PC Attendant Console Product Overview, (ESI document # 0450-0914).
– ESI Presence Management — Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management. For details,
see the ESI Presence Management Product Overview (ESI document # 0450-0794).

Voice mail features

• Up to six built-in voice mail ports — These are in addition to the up to 56 possible call-processing
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ports ; thus, you may build the system to its maximum for call-handling without having to balance
voice mail needs versus call-handling needs.
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice
messages. IVX S-Class offers two voice storage capacity choices: two hours and 30 hours.
™
• Quick Groups — Makes it easy to leave voice mail messages for several users.
™
• Quick Move — Records a conversation into another user's mailbox.
• Virtual Mailbox Key
• Different mailbox types, including cascade, guest, and broadcast.
• Message-on-hold recordings — Up to five recordings: three prerecorded, one customized, and one
live-entry.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10
deleted messages.

Auto attendant features

• 18 branches — Allow you and your customer to set up a caller-friendly answering environment,
including a company directory.
• Virtually unlimited call routing — Includes pager or cell phone notification.
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If ordered at purchase. Not available as an upgrade.
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Previously known as ESI PC Attendant Console.
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IVX S-Class Generation II. IVX S-Class Generation I has up to 42 possible call-processing ports.
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Not available on 12-Key Feature Phone.
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On the six-port/30-hour system. The four-port/two-hour system stores the five most recently deleted messages.
A.2
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— Allows system programming via TCP/IP and can be
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— Gives the user all the features of VIP Professional plus an
™
allows easy monitoring of a second mailbox.
® ®
Outlook 2000/2002/2003. For details,
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General description
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