ESI -Mail User Manual
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ESI -Mail User Manual

ESI -Mail User Manual

E-class phone systems
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Esi-Mail
Setup and User's Guide
0450-0479
Rev. A
Visit
http://www.esiusers.com
for up-to-date help.

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Summary of Contents for ESI Esi-Mail

  • Page 1 ™ Esi-Mail Setup and User’s Guide 0450-0479 Rev. A Visit http://www.esiusers.com for up-to-date help.

  • Page 2: Table Of Contents

    Visit ESI on the Web at http://www.esi-estech.com. IVX is a registered trademark, and Esi-Mail is a trademark, of ESI. Other registered trade names mentioned herein are trademarks of their respective owners. ESI phone systems are protected by U.S. Patent 6,067,349 and 6,252,944, and other patents pending.

  • Page 3: Introduction

    (if Caller ID is available). Microsoft Outlook 2000 or Outlook 2002 and the Esi-Mail software must be installed on your computer before you can use Esi-Mail unified messaging. Esi-Mail software is not required for remote email notification.

  • Page 4: System Requirements

    System Requirements Esi-Mail Setup and User’s Guide System requirements ESI hardware requirements ESI E-Class Phone System with installed Network Services Processor (NSP) ESI Feature Phone at the extension Computer system requirements Software Requirements ® Windows 98, 2000, ME, XP, or Windows NT 4 with service pack 4 (workstation only) Operating System ®...

  • Page 5: Installation

    Esi-Mail, please contact your System Administrator. If this is the first time installing Esi-Mail on this PC, you will need to refer to Appendix A User information on page 13 for your specific setup information. You will be prompted for this information during the course of Esi-Mail installation and configuration.

  • Page 6: Configuration

    Set local/remote delivery option You can use Esi-Mail locally (while in the office) or you can receive voice mail notification via your Email account (while off-site or traveling). The delivery option can be set depending on how you want use Esi- Mail.
  • Page 7 For remote email notification, you must set the forwarding email address from either the Esi- Mail options or your ESI Feature Phone. You cannot enter an email address remotely. See step 3 above to enter the forwarding email address from a Feature Phone.

  • Page 8: Set Extension Options

    Esi-Mail Setup and User’s Guide Set extension options The extension and password you use for Esi-Mail must match your phone system extension and voice mail password. If you change your phone system extension or password, you must update your Esi-Mail settings.

  • Page 9: Set Network Options

    Set network options If this is the first time you are installing Esi-Mail on this PC, you will need to make the following network settings. Use the space provided in Appendix A User Information to record your information for future reference.

  • Page 10: Using Esi-Mail

    RELEASE key or pick up the handset and then hang up. You can use Esi-Mail locally (while in the office) or you can receive email notification remotely via your Email (while off-site or traveling). See Set local/remote delivery option on page 4.

  • Page 11: Using The Toolbar

    Using Esi-Mail Using the toolbar The Esi-Mail toolbar allows you to easily manage and prioritize voice mail messages with familiar buttons. You can customize the toolbar to display only the buttons you want (See Customize the toolbar on page 10).

  • Page 12: Customize The Toolbar

    4. Check the buttons you want to display, uncheck the buttons you want to hide. Then, press OK. (Play and Stop cannot be unchecked.) 5. Press OK when the Esi-Mail configuration window displays, or press Apply to make more changes.

  • Page 13: Troubleshooting

    Right-clicking a voice mail notification This can occur when Outlook first opens. It is normal for Outlook and Esi- Mail to take a few seconds to synchronize. If this occurs, wait a few does not work (does not bring up the context menu).
  • Page 14 Troubleshooting Esi-Mail Setup and User’s Guide NOTES:...

  • Page 15: Appendix A User Information

    Esi-Mail Setup and User’s Guide User Information Appendix A User information 1. The location of the Esi-Mail program installer file: 2. Your extension number: 3. Your voice mail password: 4. The NSP IP Address: 5. The NSP port number: 6. The Add-in port number:...
  • Page 16 Visit us on the Web at www.esi-estech.com.

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