VTech SIP Next Gen NG-S3112 User Manual

1-line cordless sip next gen hotel telephone, virtual bundle of ng-c5101 and c5012 1-line accessory cordless next gen handset and charging base, 1-line accessory cordless next gen handset, charging base

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SIP Next Gen Series

NG-S3112

1-Line Cordless SIP Next Gen Hotel Telephone

NG-C3411HC

Virtual Bundle of NG-C5101 and C5012

1-Line Accessory Cordless Next Gen Handset and Charging Base

NG-C5101

1-Line Accessory Cordless Next Gen Handset

C5012

Charging Base

User's Guide

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Summary of Contents for VTech SIP Next Gen NG-S3112

Page 1 SIP Next Gen Series NG-S3112 1-Line Cordless SIP Next Gen Hotel Telephone NG-C3411HC Virtual Bundle of NG-C5101 and C5012 1-Line Accessory Cordless Next Gen Handset and Charging Base NG-C5101 1-Line Accessory Cordless Next Gen Handset C5012 Charging Base User‘s Guide...
Page 2: Important Safety Instructions
Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury, including the following: 1.
Page 3 15. Avoid using a telephone (other than cordless) likely to require connection to an Ethernet during an electrical storm. There is a remote network with outside plant routing). risk of electric shock from lightning. CAUTIONS 16. Do not use the telephone to report a gas •...
Page 4: Table Of Contents
Table of contents Important safety instructions ....2 Parts checklist ........5 Telephone layout ......... 6 Installation ..........9 Set up ..........13 Voice Menu ..........14 Operation ..........15 Appendix ..........17 Troubleshooting ...........17 Warranty Program ........23 Maintenance ..........25 Disclaimer and Limitation of Liability ..25 European Directives ........
Page 5: Parts Checklist
Parts checklist Items contained in the respective cordless telephone package: Parts included Model name Model number Handset Cordless charging base Ethernet handset and Telephone base Base Stand with Overlay Cable Handset | Power battery adapter 1-Line Cordless SIP Next Gen NG-S3112 Hotel Telephone 1-Line Accessory...
Page 6: Telephone Layout
Telephone layout 1-Line Cordless SIP Next Gen Hotel Telephone - NG-S3112 Telephone Base Charging poles Find Handset button Charge LED NET Ethernet port Message waiting LED EN - 6...
Page 7 1-Line Cordless SIP Next Gen Hotel Telephone - NG-S3112 1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC 1-Line Accessory Cordless Next Gen Handset - NG-C5101 Handset Handset earpiece Low battery LED VOLUME keys Microphone TALK/FLASH key SPEAKER key OFF/Cancel key MUTE key Dial keys...
Page 8: Charging Base
1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC Charging Base - C5012 Charging Base Charge LED Charging poles EN - 8...
Page 9: Installation
Misuse it on your other IT devices shall Telephone base installation be prohibited. To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com. The telephone comes ready for desktop use. 1. Turn the telephone base around with the To test your installation back side facing front.
Page 10: Installation Notes
(Model No. 523450AR1000). To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com. 3. Lift the battery cover off the handset. • Dispose of used batteries according to the information in The RBRC® seal.
Page 11: Handset Registration
Handset registration Handset deregistration When a registered cordless handset is idle, Place the cordless handset on the telephone press *331734#, then press HOLD. You will hear base cradle. Handset registration happens a conﬁrmation tone when the deregistration automatically the ﬁrst time a cordless handset is placed on the telephone base.
Page 12 IT devices. Misusing it on your other IT devices shall be prohibited. To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com. EN - 12...
Page 13: Set Up
Set up 1-Line Cordless SIP Next Gen Hotel Telephone - NG-S3112 1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC 1-Line Accessory Cordless Next Gen Handset NG-C5101 Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- Handset 1, 2, 3, 4*, 5, 6 Speakerphone volume - Handset...
Page 14: Voice Menu
Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu: 1. When the telephone is idle, lift the handset from the telephone base. 2. Press this key sequence on the handset: Û Û Û Û. A digitized voice on the handset will announce Voice Menu options.
Page 15: Operation
Operation End a call Press , press on the cordless handset 1-Line Cordless SIP Next Gen Hotel when in speakerphone mode or place it in the Telephone - NG-S3112 telephone base or charging base. 1-Line Accessory Cordless Next Gen The call ends when all handsets hang up. Handset and Charging Base - NG-C3411HC Handset speakerphone...
Page 16: Message Waiting Indicator
Speed dial On the cordless handset, press . Listen for a dial tone and then press a Speed Dial key (for example, CONCIERGE or FRONT DESK) to dial a programmed number. • The key illuminates when in use. Handset: 3 dedicated speed dial hard keys, with one additional hard key ( ) that can be programmed as speed dial keys Message waiting Indicator...
Page 17: Appendix
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, call +44 (0)1942 26 5195 or email vtech@corpteluk.com. For cordless telephone Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
Page 18 Question Suggestions • Try all the above suggestions. • The Cat-5 network cable may be defective. Install a new Cat-5 network cable. • Make sure your network is providing Power over Ethernet (PoE). • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone.
Page 19 Question Suggestions • Make sure your network is providing Power over Ethernet (PoE). • Make sure the initialization and system registration process complete. • If there is an error during the initialization 5. The telephone cannot register to the SIP and system registration process, the network server.
Page 20 Question Suggestions • Clean the charging contacts on the cordless handset, telephone base and/or charger each month with a pencil eraser or a dry non-abrasive fabric. 8. The CHARGE LED is off. • Make sure the Cat-5 network cable is plugged in correctly and securely.
Page 21 Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Check your server telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.
Page 22 Question Suggestions • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP 12. I hear other calls when using the telephone. server settings. If calls are still not clear, the problem is probably in the wiring or network server.
Page 23: Warranty Program
If VTech’s authorised service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.
Page 24: Other Limitations
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorise the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty.
Page 25: Maintenance
Avoid rough treatment for any loss or claims by third parties that may Place the handset down gently. Save the original arise through the use of this product. VTech packing materials to protect your telephone if Telecommunications Limited and its suppliers you ever need to ship it.
Page 26: Disposal Of Batteries And Product
with the requirement set by the Directive for the Disposal of batteries and product chemical involved. ‚) ( These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste.
Page 27: Technical Specifications
• Use only the supplied battery or the battery indicated above Charging base power adapter: • Input: 100-240V AC 60 Hz Output: 6V DC @ 450 mA • Manufacturer: VTech Telecommunications Limited • Model identiﬁer: VT05EEU06045(EU), VT05EUK06045(UK) • Use only the power adapter indicated above for the charging base...
Page 28 Specifications are subject to change without notice. Copyright © 2025 VTech Telecommunications Limited All rights reserved. 2/25. NG-S3112_NG-C3411HC_NG-C5101_C5012_UG_V1_CEC_EU-UK_21FEB2025...

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