VTech SIP Next Gen Series User Manual
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VTech SIP Next Gen Series User Manual

Corded 1-line hotel telephone
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SIP Next Gen Series
NG-S3211
SIP Next Gen Corded 1-line Hotel Telephone
NG-S3211W
SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone
User 's Guide

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Summary of Contents for VTech SIP Next Gen Series

  • Page 1 SIP Next Gen Series NG-S3211 SIP Next Gen Corded 1-line Hotel Telephone NG-S3211W SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone User ‘s Guide...

  • Page 2: Important Safety Instructions

    Important safety instructions When using your telephone equipment, basic safety precautions should always followed to reduce the risk of fire, electric shock and injury, including the following: 1. This product should be installed by a power cord. Do not install this product qualified technician.
  • Page 3 • If the product has been dropped and the 20. In wall mounting position, make sure to telephone base and/or handset has been mount the telephone base on the wall by damaged. aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone •...

  • Page 4: Instructions De Sécurité Importantes

    Instructions de sécurité importantes Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d’incendie, d’électrocution et de blessure, notamment les suivantes : 1. Ce produit doit être installé par un sûr du type d’alimentation électrique sur technicien qualifié.
  • Page 5 d’utilisation. Ne réglez que les verticale ou au sol. Les broches ne sont pas commandes qui sont couvertes par le conçues pour maintenir la fiche en place si mode d’emploi. Un mauvais réglage elle est branchée au plafond, sous la table des autres commandes peut entraîner ou dans une prise de courant d’armoire.

  • Page 6: Table Of Contents

    Parts check list ........7 Appendix ..........18 Telephone layout ........ 8 Troubleshooting ..........18 SIP Next Gen Corded 1-line Hotel VTech Hospitality Limited Warranty Telephone - NG-S3211 .......8 Program ............21 SIP Next Gen Corded 1-line Wi-Fi Enabled FCC, ACTA and IC regulations ....23 Hotel Telephone - NG-S3211W ....8...

  • Page 7: Parts Check List

    Parts check list Items contained in the corded telephone package: Parts included Ethernet Model cable | Short Model name number ethernet Base stand| Telephone base Corded handset cable | Mounting with overlay Telephone bracket Base Power Adapter SIP Next Gen Corded NG-S3211 1-line Hotel...

  • Page 8: Telephone Layout

    Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Telephone Base Message waiting LED Speakerphone Speed dial keys Power adapter input MESSAGE key NET ethernet port MUTE key PC ethernet port HOLD key Handset connector jack...

  • Page 9: Telephone Layout

    Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Handset Earpiece Microphone Handset cord jack (in the handset’s compartment) EN - 9...

  • Page 10: Installation

    Installation Note • The dial tone will not be played if the SIP SIP Next Gen Corded 1-line Hotel account used by this telephone cannot be Telephone - NG-S3211 registered. SIP Next Gen Corded 1-line Wi-Fi • The power adapter is sold separately. Enabled Hotel Telephone - NG-S3211W •...
  • Page 11 Installation option - converting Mount the telephone base on the wall by positioning the eyelets on the telephone base from desktop to wall mount position and the mounting bracket against the mounting studs. Then slide the telephone base down on To mount the telephone base on the wall both mounting studs until it locks into place.
  • Page 12 wall mount bracket dimensions Unit: mm EN - 12...
  • Page 13 Installation Installation notes SIP Next Gen Corded 1-line Hotel CAUTION! Please be careful of sharp edges of base stand that can cause harm during the Telephone - NG-S3211 installation process. SIP Next Gen Corded 1-line Wi-Fi Avoid placing the phone too close to: Enabled Hotel Telephone - NG-S3211W •...

  • Page 14: Telephone Settings

    Telephone settings SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Default settings are indicated by asterisks (*). Setting Options Adjustable by Handset earpiece volume 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator Speakerphone volume 1, 2, 3, 4, 5, 6*, 7, 8...

  • Page 15: Voice Menu

    Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu: 1. When the telephone is idle, lift the corded handset from the telephone base. 2. Press this key sequence on the handset: Û Û Û Û. A digitized voice on the handset will announce Voice Menu options.

  • Page 16: Telephone Operation

    Telephone operation SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Receive a call When there is an incoming call, the telephone rings and the message waiting LED flashes. To answer a call: Press or lift the corded handset from the telephone base to answer.
  • Page 17 Message waiting indicator When a voice message is received, the message waiting LED on the telephone base flashes. Play messages Press MESSAGES in idle mode to play messages. Mute Mute the microphone 1. During a call, press MUTE. MUTE • The key illuminates when the mute function is turned on.

  • Page 18: Appendix

    Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For corded telephone Question Suggestions • Make sure a Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
  • Page 19 Question Suggestions • Try all the above suggestions. • A prefix may be required for dialing some internal or external calls • Make sure there is a dial tone before dialing. • Check your server settings. If other I cannot dial out. telephones in your hotel are having the same problem, the problem is in the wiring or network server.
  • Page 20 Question Suggestions • Disconnect the telephone base from the network wall jack and connect a different working telephone. Check your server settings. If calls are still not clear, the problem I hear other calls when using the telephone. is probably in the wiring or network server. Contact your telephone service provider (charges may apply).

  • Page 21: Vtech Hospitality Limited Warranty Program

    Appendix or replacement of Product, at VTech’s option, is the exclusive remedy. VTech Hospitality Limited Warranty The limited warranty period for the Product Program begins on the date that the end user takes VTech Communications, Inc., the manufacturer possession of the Product. This limited warranty of VTech Hospitality Product (“Product”),...
  • Page 22 Product. and transportation and are responsible for In no event shall VTech be liable for any delivery or handling charges incurred in the indirect, special, incidental, consequential, or transport of Product(s) to the service location.

  • Page 23: Fcc, Acta And Ic Regulations

    Appendix FCC Part 68 and ACTA Consumer Information FCC, ACTA and IC regulations This equipment complies with Part 68 of FCC Part 15 the FCC rules and the requirements adopted This device complies with Part 15 of the FCC by the Administrative Council for Terminal rules.
  • Page 24 Should you experience trouble with this Industry Canada equipment, please contact This Class A digital apparatus complies with VTech Communications, Inc. Canadian requirements: CAN ICES-3 (A) / NMB-3(A). 1-888-907-2007 This device complies with Industry Canada for repair or warranty information. If the licence-exempt RSS standard(s).

  • Page 25: Maintenance

    Appendix Disclaimer and Limitation of Liability VTech Communications, Inc. and its suppliers Maintenance assume no responsibility for any damage or loss resulting from the use of this user’s manual. Taking care of your telephone VTech Communications, Inc. and its suppliers...

  • Page 26: Technical Specifications

    Technical specifications SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Power requirement ower over Ethernet (PoE): IEEE 802.3at supported, class 2 If PoE not available, power adapter (sold separately for NG-S3211 model): •...
  • Page 27 Index Receive a call 16 Ringer tone 14 Ringer volume 16 Answer a call 16 Speakerphone 16 Coiled handset cord 13 Technical specification 26 End a call 16 Troubleshooting 18 FCC, ACTA and IC regulations 23 Voice menu 15 Volume 16 Handset 14 Listening 16 Ringer 16...
  • Page 28 Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 05/22. NG-S3211_NG-S3211_UG_V1_CEC_US_2022.05.24...

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