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Analogue Next Gen Series
NG-A3411
Analogue Next Gen Cordless 1-line Hotel Telephone
NG-C3411HC
Virtual Bundle of NG-C5101 and C5012
Next Gen Cordless 1-line Accessory Handset and Charger
NG-C5101
Next Gen Cordless 1-line Accessory Handset
C5012
Next Gen Cordless 1-line Accessory Handset and Charger
User's Guide
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Summary of Contents for VTech NG-A3411
- Page 1 Analogue Next Gen Series NG-A3411 Analogue Next Gen Cordless 1-line Hotel Telephone NG-C3411HC Virtual Bundle of NG-C5101 and C5012 Next Gen Cordless 1-line Accessory Handset and Charger NG-C5101 Next Gen Cordless 1-line Accessory Handset C5012 Next Gen Cordless 1-line Accessory Handset and Charger...
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Page 2: Important Safety Instructions
Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. - Page 3 No. Ni-MH AAA550mAh 2.4V backup battery unless there is adequate ventilation. A spark for NG-A3411's telephone base). Dispose of in such an environment could create a fire or used batteries according to the instructions. explosion. Such environments might include: medical use of oxygen without adequate •...
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Page 4: Table Of Contents
Table of contents Important safety instructions ....2 Parts check list .........5 Telephone layout ........6 Installation ..........9 Set up ............16 Operation ..........20 Appendix ..........23 Troubleshooting ........... 23 Warranty Program ..........30 Maintenance ............32 Disclaimer and Limitation of Liability....32 European Directives ........... -
Page 5: Parts Check List
Wall Mount connector Handset | Power Battery | Overlay Bracket | Telephone battery adapter Base Power Adapter Analogue Next Gen Cordless NG-A3411 1-line Hotel Telephone Next Gen NG-C3411HC Cordless 1-line (virtual bundle Accessory of NG-C5101 Handset & + C5012) Charger C5012_CHR_AW... -
Page 6: Telephone Layout
Telephone layout Analogue Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Telephone Base Charging poles Backup battery switch Find Handset button Battery cover Replace Battery LED Speakerphone Charge LED Voicemail voltage detection Message waiting LED Telephone line and power jack... - Page 7 Analogue Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Next Gen Cordless 1-line Accessory Handset and Charger - NG-C3411HC NG-C5101 Next Gen Cordless 1-line Accessory Handset - Cordless Handset Handset earpiece SPEAKER key VOLUME keys MUTE key TALK/FLASH key Charging contacts...
- Page 8 SIP Next Gen Cordless 1-line Accessory Next Gen Cordless 1-line Accessory Handset and Charger - NG-C3411HC Handset Charger - C5012 Charger Charge LED Charging poles EN - 8...
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Page 9: Installation
Installation Analogue Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Telephone base backup battery replacement A backup battery in the telephone base guarantees continuous operation during a power outage. The telephone base backup battery supports complete operation for the telephone base and handset during a power outage. - Page 10 Telephone base installation Telephone wall jack The telephone comes ready for desktop use. Telephone 1. Turn the telephone base over with the bottom line cord side facing up. Connect the telephone line cord as shown below. Power cord connector Note: When the telephone base has been initially 2.
- Page 11 Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unmount the base stand from the telephone base. Disconnect all cords and cables from the telephone base. Put the cordless handset aside.
- Page 12 wall mount bracket dimensions Unit: mm EN - 12...
- Page 13 7. Align all the tabs on the handset cover against Installing or replacing a cordless the corresponding grooves on the handset, handset battery then slide the handset cover closed. To install or replace the handset battery, follow the steps below. 1.
- Page 14 Handset registration Handset deregistration Place the cordless handset on the telephone When a registered cordless handset is idle, press *331734#, then press HOLD. You will hear base cradle. Handset registration happens a confirmation tone when the deregistration automatically the first time a cordless handset is process completes.
- Page 15 Next Gen Cordless 1-line Accessory Charger installation Handset and Charger - 1. Install the Charger as shown below. NG-C3411HC • Make sure the power adapter is securely plugged into an outlet not controlled by a install Charger for desktop wall switch. To mount the base stand on the Charger 1.
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Page 16: Set Up
Set up Analogue Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- handset 1, 2, 3, 4*, 5, 6 Speakerphone volume - handset 1, 2, 3, 4*, 5, 6... - Page 17 Flash There are 3 flash duration options that can be programmed. To change the flash duration: 1. Remove the faceplate and overlay if they are on the telephone base. Then press the recessed PROGRAM key. 2. Press 05 and then press a dialing key, 1 (100ms), 2 (300ms) or 3 (600ms), to select the desired flash duration.
- Page 18 To disable and set the voicemail voltage detection by the line reversal detection method: 1. Press the recessed PROGRAM key. 2. Press 14 and then press 0 to disable the setting. You will hear 3 rising beeps as confirmation. 3. Press the recessed PROGRAM key. 4.
- Page 19 PROGRAM key again. You hear 3 beeps as confirmation. For the cordless handset, there are 3 programmable keys. Program these keys to automatically dial telephone numbers or to activate telephone system features. To program the MESSAGES key on the cordless handset: 1.
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Page 20: Operation
Speed Dial key on the cordless handset to dial Analogue Next Gen Cordless 1-line a programmed number. Hotel Telephone - NG-A3411 • The key illuminates when in use. The Next Gen Cordless 1-line Accessory... - Page 21 End a call Mute End a call when using the cordless Mute the microphone handset 1. During a call, press MUTE / . Press cordless handset • The MUTE / key on the handset / place it in the telephone base or charger. telephone base illuminates when the mute The call ends when all handsets hang up.
- Page 22 Hold To place a call on hold: • During a call on the telephone base, press the HOLD key. • During a call on a handset, press the key. To take the call off hold: • If the call is held by the telephone base: Press HOLD or on the telephone base.
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Page 23: Appendix
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, call +44 (0)1706 694 070 or email ukca@trustdistribution.com. For cordless telephone Question Suggestions • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. - Page 24 Question Suggestions • Try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone.
- Page 25 Question Suggestions • Make sure the cordless handset is placed in the telephone base or charger correctly. The CHARGE LED should be on. • Remove the battery and then install it again. Charge it for up to 11 hours. • If the cordless handset is placed in the 5.
- Page 26 Question Suggestions • Make sure the telephone line cord and the power adapter are plugged in properly. • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • Adjust the setting of RF transmission power. It may be out of range.
- Page 27 Question Suggestions • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power.
- Page 28 Question Suggestions • If the telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate the telephone or modem farther apart from each other, or use a different surge protector.
- Page 29 Question Suggestions • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed): a. Disconnect the power to the telephone base. b.
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Page 30: Warranty Program
If VTech’s authorised service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy. - Page 31 If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorise the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty.
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Page 32: Maintenance
Avoid rough treatment for any loss or claims by third parties that may Place the handset down gently. Save the original arise through the use of this product. VTech packing materials to protect your telephone if Telecommunications Limited and its suppliers you ever need to ship it. -
Page 33: Disposal Of Batteries And Product
Disposal of batteries and product Product disposal instructions for business users ‚) ( These symbols on the products, If you wish to discard electrical and electronic packaging, and/or accompanying documents equipment, please contact your dealer or mean that used electrical and electronic products supplier for further information. -
Page 34: Technical Specifications
Technical specifications Analogue Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Next Gen Cordless 1-line Accessory Handset and Charger - NG-C3411HC Frequency control Crystal controlled PLL synthesizer Handset: 1881.792-1897.344 MHz Transmit frequency (United Kingdom) Telephone base: 1881.792-1897.344 MHz Handset: 1881.792-1897.344 MHz Transmit frequency (European Union) Telephone base: 1881.792-1897.344 MHz... - Page 35 Specifications are subject to change without notice. Copyright © 2024 VTech Telecommunications Limited All rights reserved. 6/24. NG-A3411_NG-C3411HC_NG-C5101_C5012_UG_V1_CEC_EU-UK_6JUN2024...
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