VTech NG-A3112 User Manual
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VTech NG-A3112 User Manual

VTech NG-A3112 User Manual

Analogue next gen series
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Analogue Next Gen Series
NG-A3112
1-Line Cordless Analogue Next Gen Hotel Telephone
NG-C3411HC
Virtual Bundle of NG-C5101 and C5012
1-Line Accessory Cordless Next Gen Handset and Charging Base
NG-C5101
1-Line Accessory Cordless Next Gen Handset
C5012
Charging Base
User's Guide

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Summary of Contents for VTech NG-A3112

  • Page 1 Analogue Next Gen Series NG-A3112 1-Line Cordless Analogue Next Gen Hotel Telephone NG-C3411HC Virtual Bundle of NG-C5101 and C5012 1-Line Accessory Cordless Next Gen Handset and Charging Base NG-C5101 1-Line Accessory Cordless Next Gen Handset C5012 Charging Base User‘s Guide...

  • Page 2: Important Safety Instructions

    Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
  • Page 3 (Model No. handset into the cradle, if the telephone 523450AR1000 for NG-A3112's cordless is located in an environment containing handset). Dispose of used batteries according concentrations of flammable or flame- to the instructions.

  • Page 4: Instructions De Sécurité Importantes

    Instructions de sécurité importantes La plaque signalétique appliquée est située au bas et à l'arrière de la base du produit. Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d’incendie, d’électrocution et de blessure, notamment les suivantes: 1.
  • Page 5 (modèle Une étincelle dans un tel environnement no. 523450AR1000 pour le combiné sans fil pourrait créer un incendie ou une explosion. du NG-A3112). Éliminez les piles usagées Ces environnements peuvent comprendre conformément aux instructions. : l’utilisation médicale de l’oxygène sans •...

  • Page 6: Table Of Contents

    Table of contents Important safety instructions ....2 Instructions de sécurité importantes ... 4 Parts checklist ........7 Telephone layout ......... 8 Installation ...........11 Set up ..........15 Operation ..........16 Appendix ..........18 Troubleshooting .......... 18 Warranty Program ........25 Operating range ...........27 About cordless telephones ......27 FCC, ACTA and IC regulations ....

  • Page 7: Parts Checklist

    Base Stand connector with Overlay Handset | Telephone | Power battery Base Power adapter Adapter 1-Line Cordless Analogue Next NG-A3112 Gen Hotel Telephone 1-Line Accessory NG-C3411HC Cordless Next (Virtual bundle Gen Handset of NG-C5101 and Charging and C5012) Base EN - 7...

  • Page 8: Telephone Layout

    Telephone layout 1-Line Cordless Analogue Next Gen Hotel Telephone - NG-A3112 Telephone Base Charging poles Find Handset button Charge LED Telephone line and power jack Message waiting LED EN - 8...
  • Page 9 1-Line Cordless Analogue Next Gen Hotel Telephone - NG-A3112 1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC 1-Line Accessory Cordless Next Gen Handset - NG-C5101 Handset Handset earpiece Low battery LED VOLUME keys Microphone TALK/FLASH key SPEAKER key...

  • Page 10: Charging Base

    1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC Charging Base - C5012 Charging Base Charge LED Charging poles EN - 10...

  • Page 11: Installation

    Installation CAUTIONS 1-Line Cordless Analogue Next Gen Use only the supplied cable and power Hotel Telephone - NG-A3112 adapter. The supplied cable is not designed for use in any other IT devices. Misuse it on your Telephone base installation other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007.

  • Page 12: Installation Notes

    Installing or replacing a cordless 7. Align all the tabs on the handset cover against the corresponding grooves on the handset, handset battery then slide the handset cover closed. To install or replace the handset battery, follow the steps below. 1.

  • Page 13: Handset Registration

    Handset registration Handset deregistration When a registered cordless handset is idle, Place the cordless handset on the telephone press *331734#, then press HOLD. You will hear base cradle. Handset registration happens a confirmation tone when the deregistration automatically the first time a cordless handset is placed on the telephone base.
  • Page 14 Charging base installation Charging Base - C5012 install charging base for desktop 1. Install the charging base as shown below. • Make sure the power adapter is securely To mount the base stand on the charging plugged into an outlet not controlled by a base wall switch.

  • Page 15: Set Up

    Set up 1-Line Cordless Analogue Next Gen Hotel Telephone - NG-A3112 1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC 1-Line Accessory Cordless Next Gen Handset NG-C5101 Default settings are indicated by asterisks (*). Setting Options Adjustable by...

  • Page 16: Operation

    1-Line Cordless Analogue Next Gen when in speakerphone mode or place it in the Hotel Telephone - NG-A3112 telephone base or charging base. 1-Line Accessory Cordless Next Gen The call ends when all handsets hang up.
  • Page 17 Speed dial On the cordless handset, press . Listen for a dial tone and then press a Speed Dial key (for example, CONCIERGE or FRONT DESK) to dial a programmed number. • The key illuminates when in use. Handset: 3 dedicated speed dial hard keys, with one additional hard key ( ) that can be programmed as speed dial keys Message waiting Indicator...

  • Page 18: Appendix

    Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question Suggestions • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
  • Page 19 Question Suggestions • Try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone.
  • Page 20 Question Suggestions • Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on. • Remove the battery and then install it again. Charge it for up to 11 hours. •...
  • Page 21 Question Suggestions • Make sure the telephone line cord and the power adapter are plugged in properly. • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • Adjust the setting of RF transmission power. It may be out of range.
  • Page 22 Question Suggestions • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power.
  • Page 23 Question Suggestions • If the telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate the telephone or modem farther apart from each other, or use a different surge protector.
  • Page 24 Question Suggestions • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed): a. Disconnect the power to the telephone base. b.

  • Page 25: Warranty Program

    If VTech’s authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.

  • Page 26: Other Limitations

    Product. In 9. Line cords or coil cords, plastic overlays, no event shall VTech be liable for any indirect, connectors, power adapters and batteries, if special, incidental, consequential, or similar the Product is returned without them. VTech damages (including, but not limited to lost profits...

  • Page 27: Operating Range

    Operating range To minimize or prevent such interference, do not place the telephone base of the cordless The cordless telephone operates with the telephone near or on top of a TV or VCR. If maximum power allowed by the Federal interference is experienced, moving the cordless Communications Commission (FCC).

  • Page 28: Fcc, Acta And Ic Regulations

    FCC, ACTA and IC regulations FCC Part 68 and ACTA FCC Part 15 This equipment complies with Part 68 of the FCC rules and with technical requirements adopted This equipment has been tested and found by the Administrative Council for Terminal to comply with the requirements for a Class Attachments (ACTA).

  • Page 29: Industry Canada

    VTech Hospitality limited warranty program in numbers (e.g., police, fire, medical) in these the user’s manual. locations. If you do store or test emergency numbers, please: To ensure safety of users, the FCC/ISEDC has established criteria for the amount of radio Remain on the line and briefly explain the frequency energy of the product.
  • Page 30 ISEDC Warning This device complies with Innovation, Science, and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that cause...

  • Page 31: Maintenance

    Avoid rough treatment by third parties that may arise through the use Place the handset down gently. Save the original of this product. VTech Communications, Inc. and packing materials to protect your telephone if its suppliers assume no responsibility for any you ever need to ship it.

  • Page 32: Technical Specifications

    Technical specifications 1-Line Cordless Analogue Next Gen Hotel Telephone - NG-A3112 1-Line Accessory Cordless Next Gen Handset and Charging Base - NG-C3411HC 1-Line Accessory Cordless Next Gen Handset NG-C5101 Frequency control Crystal controlled PLL synthesizer Transmit frequency (USA) Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz...
  • Page 33 Size Telephone base: 110.4 x 82.6 x 46.6 mm Corded handset: 203 x 48 x 20.5 mm Manufacturer VTech Telecommunications Limited Address: 23/F Tai Ping Industrial Centre, Block 1, 57 Ting Kok Road, Tai Po, Hong Kong EN - 33...
  • Page 34 Specifications are subject to change without notice. Copyright © 2025 VTech Communications, Inc. All rights reserved. 2/25. NG-A3112_NG-C3411HC_NG-C5101_C5012_UG_V1_CEC_US_21FEB2025...

This manual is also suitable for:

Ng-c3411hcNg-c5101C5012

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