Troubleshooting - Horizon Fitness 7.0IC Owner's Manual

TROUBLE SHOOTING
PROBLEM:
The Indoor Cycle makes a squeaking or chirping noise.
SOLUTION:
Verify the following:
• The Indoor Cycle is on a level surface.
• Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
CONTACT CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Proof of Purchase (receipt or credit card statement)
You may find more troubleshooting suggestions on the customer support section of our website. Contact customer
support using the contact information on the BACK PANEL.
In order for Customer Tech Support to service your Indoor Cycle they may need to ask detailed questions about the symptoms
that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service
necessary to get you and your Indoor Cycle running again!
If this does not remedy the problem, you may
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