HIKVISION DS-2SE7C43C432MW-AEB User Manual
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HIKVISION DS-2SE7C43C432MW-AEB User Manual

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  • Page 1 TandemVu PTZ Camera User Manual...
  • Page 2 With the philosophy of "Technology for the Good", Hikvision requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.
  • Page 3 TandemVu PTZ Camera User Manual control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security. Video products have made great contributions to the improvement of social security around the ●...
  • Page 4 WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,...
  • Page 5 TandemVu PTZ Camera User Manual DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.

  • Page 6: Table Of Contents

    TandemVu PTZ Camera User Manual Contents Chapter 1 Overview ........................1 1.1 Product Introduction ......................1 1.2 Key Function .......................... 1 1.3 System Requirement ......................1 Chapter 2 Device Activation and Accessing ................. 3 2.1 Activate Device ........................3 2.1.1 Activate Device via Web Browser .................. 3 2.1.2 Activate via SADP ......................
  • Page 7 TandemVu PTZ Camera User Manual 4.3.1 Set One-Touch Patrol ....................19 4.4 Set Pattern Scan ........................19 4.5 Set Limit ..........................20 4.6 Set Initial Position ........................ 21 4.7 Set Scheduled Tasks ......................21 4.8 Set Park Action ........................21 4.8.1 Set One-Touch Park .....................
  • Page 8 TandemVu PTZ Camera User Manual 5.1.12 Track Manually ......................30 5.1.13 Conduct 3D Positioning ..................... 30 5.1.14 OSD Menu ......................... 31 5.1.15 Display Target Information on Live View ..............31 5.2 Set Transmission Parameters ....................31 Chapter 6 Video and Audio ....................... 33 6.1 Video Settings ........................
  • Page 9 TandemVu PTZ Camera User Manual 6.7 OSD ............................45 Chapter 7 Video Recording and Picture Capture ................ 46 7.1 Storage Settings ........................46 7.1.1 Memory Card ......................46 7.1.2 Set FTP ........................48 7.1.3 Set NAS ........................49 7.1.4 Set Cloud Storage ......................50 7.2 Video Recording ........................
  • Page 10 TandemVu PTZ Camera User Manual Chapter 9 Arming Schedule and Alarm Linkage ................. 68 9.1 Set Arming Schedule ......................68 9.2 Linkage Method Settings ...................... 68 9.2.1 Trigger Alarm Output ....................68 9.2.2 FTP/NAS/Memory Card Uploading ................69 9.2.3 Send Email ........................70 9.2.4 Notify Surveillance Center ..................
  • Page 11 TandemVu PTZ Camera User Manual 10.10 Set Network Service ......................83 10.11 Set Alarm Server ......................84 10.12 TCP Acceleration ......................84 10.13 Traffic Shaping ........................84 10.14 Set SRTP ........................... 84 Chapter 11 System and Security ....................86 11.1 View Device Information ....................86 11.2 Restore and Default ......................
  • Page 12 TandemVu PTZ Camera User Manual 11.13.7 Set IEEE 802.1X ....................... 93 11.13.8 Certificate Management ..................94 11.13.9 Control Timeout Settings ..................96 11.13.10 SSH ........................96 11.13.11 User and Account ....................96 Appendix A. Device Command ....................98 Appendix B. Device Communication Matrix ................99 Appendix C.

  • Page 13: Chapter 1 Overview

    TandemVu PTZ Camera User Manual Chapter 1 Overview 1.1 Product Introduction The network speed dome combines a panoramic channel and a PTZ channel to offer overall and detailed HD monitoring. 1.2 Key Function The key functions of the device are as follows. Audio and Visual Alarm The device supports flashing light alarm and audio alarm to warn intruders off.
  • Page 14 TandemVu PTZ Camera User Manual Recommended Specifications Display 1024 × 768 resolution or higher Web Browser Internet Explorer 10 and above version, Apple Safari 12 and above version, Mozilla Firefox 52 and above version, Google Chrome 57 and above version.

  • Page 15: Chapter 2 Device Activation And Accessing

    TandemVu PTZ Camera User Manual Chapter 2 Device Activation and Accessing To protect the security and privacy of the user account and data, you should set a login password to activate the device when access the device via network. Note Refer to the user manual of the software client for the detailed information about the client software activation.

  • Page 16: Activate Via Sadp

    Get the SADP software from the supplied disk or the official website http:// ● www.hikvision.com/ , and install the SADP according to the prompts. The device and the PC that runs the SADP tool should belong to the same subnet.

  • Page 17: Access Device Via Web Browser

    TandemVu PTZ Camera User Manual 2) Change the device IP address to the same subnet as your computer by either modifying the IP address manually or checking Enable DHCP. 3) Input the admin password and click Modify to activate your IP address modification. 2.2 Access Device via Web Browser Before You Start Check the system requirement to confirm that the operating computer and web browser meets...

  • Page 18: Admin Password Recovery

    TandemVu PTZ Camera User Manual Operating System Web Browser Operation → Network Service to enable WebSocket or Websockets for normal view. Display and operation of certain functions are restricted. For example, Playback and Picture are not available. For detailed restricted function, refer to the actual device.
  • Page 19 TandemVu PTZ Camera User Manual Go to Configuration → System → Security → Security Service , and enable Enable Illegal Login Lock. Illegal Login Attempts and Locking Duration are configurable. Illegal Login Attempts When your login attempts with the wrong password reach the set times, the device is locked. Locking Duration The device releases the lock after the setting duration.

  • Page 20: Chapter 3 Smart Function

    TandemVu PTZ Camera User Manual Chapter 3 Smart Function 3.1 Allocate VCA Resource VCA resource offers you options to enable certain VCA functions according to actual needs. It helps allocate more resources to the desired functions. Steps 1. Go to VCA → VCA Resource . 2.
  • Page 21 TandemVu PTZ Camera User Manual 2. Check Enable. 3. Select a configuration mode. Normal One detection scene is allowed to set. The device captures face in the scene in set arming schedule. See Normal Mode Settings for details. Expert The device can patrol among the detection scenes and capture face images. Detection scenes and patrol schedule should be set in advance.

  • Page 22: Operate Manual Face Capture

    TandemVu PTZ Camera User Manual Normally, the PTZ control is automatically locked when you enter the configuration interface. You can manually resume the lock when the countdown is over. 2. Input Mounting Height of the device. 3. Set detection scenes and detection areas. 1) Select a detection scene.

  • Page 23: Overlay And Capture

    TandemVu PTZ Camera User Manual 3.3.3 Overlay and Capture Choose to configure capture parameters and the information you want to display on stream and picture. Display VCA Info. on Stream Display smart information on stream, including the target and rules information. Display Target Info.
  • Page 24 TandemVu PTZ Camera User Manual Capture Times It refers to the capture times a face will be captured during its stay in the detection area. Capture Threshold It refers for the quality of face to trigger capture and alarm. Higher value means better quality should be met to trigger capture and alarm.

  • Page 25: Smart Display

    TandemVu PTZ Camera User Manual face in the actual scene is darker than the set reference, the device increases the exposure level. Minimum Duration The extra time the device keeps the face exposure level after the face disappears in the scene. Face Filtering Face Filtering Time It means the time interval between the camera detecting a face and taking a capture action.
  • Page 26 TandemVu PTZ Camera User Manual Note The browser cache has a limited size. The recommended number of pictures to download is no more than 200. Layout Click and choose Layout. Check the display content you need to add it to the smart display page.

  • Page 27: Chapter 4 Ptz

    TandemVu PTZ Camera User Manual Chapter 4 PTZ PTZ is an abbreviation for pan, tilt, and zoom. It means the movement options of the camera. 4.1 PTZ Control In live view interface, you can use the PTZ control buttons to control the device panning, tilting, and zooming.
  • Page 28 TandemVu PTZ Camera User Manual Compatible The control speed is same as Keyboard Control Speed. Pedestrian Choose Pedestrian when you monitor the pedestrians. Non-motor Vehicle Choose Non-motor Vehicle when you monitor the non-motor vehicles. Motor Vehicle Choose Motor Vehicle when you monitor the motor vehicles.

  • Page 29: Set Preset

    TandemVu PTZ Camera User Manual Iris When the image is too dark, click the button to enlarge the iris. When the image is too bright, click the button to stop down the iris. 4.2 Set Preset A preset is a predefined image position. For the defined preset, you can call the preset No. to view the position.

  • Page 30: Set Patrol Scan

    TandemVu PTZ Camera User Manual Preset No. Function Preset No. Function Auto flip Alarm light off Back to origin Set manual limits Call patrol 1 Save manual limits Call patrol 2 Remote reboot Call patrol 3 Call OSD menu Call patrol 4 Stop a scan Day mode Start random scan...

  • Page 31: Set One-Touch Patrol

    TandemVu PTZ Camera User Manual It is the duration staying on one patrol point. Delete the presets in patrol. Adjust the preset order. Note A patrol can be configured with 32 presets at most, and 2 presets at least. 4. Click OK to finish a patrol setting. 5.

  • Page 32: Set Limit

    TandemVu PTZ Camera User Manual Note Recording stops when the space for pattern scan is 0%. 5. Click to complete one pattern scan path settings. 6. Click to call pattern scan. Stop pattern scan. Reset pattern scan path. Delete the selected pattern scan. Note If you need to delete all the pattern scans, go to Configuration →...

  • Page 33: Set Initial Position

    TandemVu PTZ Camera User Manual 4.6 Set Initial Position Initial position refers to the relative initial position of the device azimuth. You can set the initial position if you need to select one point in the scene as the base point. Steps 1.

  • Page 34: Set One-Touch Park

    TandemVu PTZ Camera User Manual 3. Set Park Time: the inactive time before the device starts park action. 4. Select Action Type according to your needs. 5. Select an Action Type ID, if you select patrol or preset as action type. When the action type is patrol, action type ID stands for patrol No.

  • Page 35: Set Power Off Memory

    TandemVu PTZ Camera User Manual 7) Repeat the steps above to set other privacy masks. 3. Select panoramic channel. 1) Check Enable Privacy Masks. 2) Draw the area. Draw Area Click Draw Area and drag the mouse in live image. You can drag the corners of the red rectangle to adjust the area.

  • Page 36: Set Rapid Focus

    TandemVu PTZ Camera User Manual It refers to the time interval of PTZ operation controlled by different signals. When the operation with high priority is finished, the low priority signal controls the device after the setting interval. 3. Click Save. 4.12 Set Rapid Focus Rapid focus is a function to reduce time of focusing comparing with that of normal focusing.

  • Page 37: Panorama Tracking

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → PTZ → Position Settings . 2. Manually set device direction by selecting the PT Mode as Manual. 1) Adjust the tilt position of the device to 0 by controling the up arrow and down arrow on the PTZ panel.

  • Page 38: Set Tracking Parameters

    TandemVu PTZ Camera User Manual Note To quickly locate the desired point in the PTZ channel, you can click and click the target position in the PTZ channel. 5) Click to save the PTZ position of this calibration point. 6) Repeat the steps above to set at least 4 calibration points. 7) Click Start Calibration.
  • Page 39 TandemVu PTZ Camera User Manual When the target leaves the view of the panoramic channel, the PTZ channel takes over the leading role of the task and keeps tracking. 8. Optional: Check to enable Track in Turn. When multiple targets trigger events in the panoramic channel around the same time, the PTZ channel tracks the targets in turn.

  • Page 40: Chapter 5 Live View

    TandemVu PTZ Camera User Manual Chapter 5 Live View It introduces the live view parameters, function icons and transmission parameters settings. 5.1 Live View Parameters The supported functions vary depending on the model. Note For multichannel devices, select the desired channel first before live view settings. 5.1.1 Start and Stop Live View On Live View page, click to start all live view.

  • Page 41: Quick Set Live View

    TandemVu PTZ Camera User Manual 5.1.5 Quick Set Live View It offers the quick access to the display settings, OSD, and video/audio on live view page. Steps Click and click General to show quick setup page. 2. Set display settings, OSD, and video/audio. - For parameter explanation and instructions of display settings, see Display Settings .

  • Page 42: Conduct Regional Exposure

    TandemVu PTZ Camera User Manual 5.1.9 Conduct Regional Exposure When the brightness of live view is not balanced, you can enable this function to optimize the exposure of the selected image region. Steps 1. Click to enable regional exposure. 2. Drag the mouse on the live view to draw a rectangle as the desired exposure area. 3.

  • Page 43: Osd Menu

    TandemVu PTZ Camera User Manual - Hold and drag the mouse to an upper left position to frame an area on the live: the framed area is zoomed out and relocated to the center of the live image. 3. Click the button again to turn off the function. 5.1.14 OSD Menu When network access is unavailable, you can call the Preset No.95 to show OSD menu to start device configuration.
  • Page 44 TandemVu PTZ Camera User Manual MULTICAST is suitable for the situation that there are multiple clients. You should set the multicast address for them before selection. Note For detailed information about multicast, refer to Multicast . HTTP HTTP is suitable for the situation that the third-party needs to get the stream from the device.

  • Page 45: Chapter 6 Video And Audio

    TandemVu PTZ Camera User Manual Chapter 6 Video and Audio This part introduces the configuration of video and audio related parameters. 6.1 Video Settings This part introduces the settings of video parameters, such as, stream type, video encoding, and resolution. Go to setting page: Configuration →...

  • Page 46: Resolution

    TandemVu PTZ Camera User Manual 6.1.3 Resolution Select video resolution according to actual needs. Higher resolution requires higher bandwidth and storage. 6.1.4 Bitrate Type and Max. Bitrate Constant Bitrate It means that the stream is compressed and transmitted at a comparatively fixed bitrate. The compression speed is fast, but mosaic may occur on the image.
  • Page 47 TandemVu PTZ Camera User Manual H.264 H.264, also known as MPEG-4 Part 10, Advanced Video Coding, is a compression standard. Without compressing image quality, it increases compression ratio and reduces the size of video file than MJPEG or MPEG-4 Part 2. H.264+ H.264+ is an improved compression coding technology based on H.264.

  • Page 48: I-Frame Interval

    TandemVu PTZ Camera User Manual Scalable Video Coding (SVC) is the name for the Annex G extension of the H.264 or H.265 video compression standard. The objective of the SVC standardization has been to enable the encoding of a high-quality video bitstream that contains one or more subset bitstreams that can themselves be decoded with a complexity and reconstruction quality similar to that achieved using the existing H.264 or H.265 design with the same quantity of data as in the subset bitstream.

  • Page 49: Audio Input

    TandemVu PTZ Camera User Manual 6.2.1 Audio Input External audio pick-up device is available for audio input, and audio encoding and input volume are configurable. Audio Encoding The device offers several compression standard. Select according to your need. Audio Input LineIn is supported for external audio pick-up device.

  • Page 50: Roi

    TandemVu PTZ Camera User Manual 6.4 ROI ROI (Region of Interest) encoding helps to discriminate the ROI and background information in video compression. The technology assigns more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background information is less focused. 6.4.1 Set ROI ROI (Region of Interest) encoding helps to assign more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background information is less focused.

  • Page 51: Display Settings

    TandemVu PTZ Camera User Manual Steps 1. Go to the setting page: Configuration → Video/Audio → Display Info. on Stream . 2. Check Enable Dual-VCA. 3. Click Save. 6.6 Display Settings It offers the parameter settings to adjust image features. Go to Configuration →...
  • Page 52 TandemVu PTZ Camera User Manual The value of shutter needs to be adjusted manually. The iris and gain values are adjusted automatically according to the brightness of the environment. You can limit the changing ranges of the iris by setting Max. Iris Limit, Min. Iris Limit and Limit Gain for better exposure effect.
  • Page 53 TandemVu PTZ Camera User Manual Scheduled-Switch Set the Start Time and the End Time to define the duration for day mode. Note Day/Night Switch function varies according to models. Set Supplement Light Steps 1. Go to Configuration → Maintenance → System Service . 2.
  • Page 54 TandemVu PTZ Camera User Manual When there are both very bright and very dark areas simultaneously in the field of view, you can enable the WDR function and set the level. WDR automatically balances the brightness level of the whole image and provides clear images with more details. Note When WDR is enabled, some other functions may be not supported.
  • Page 55 TandemVu PTZ Camera User Manual Figure 6-2 DNR White Balance White balance is the white rendition function of the camera. It is used to adjust the color temperature according to the environment. Figure 6-3 White Balance Defog You can enable the defog function when the environment is foggy and the image is misty. It enhances the subtle details so that the image appears clearer.

  • Page 56: Image Parameters Switch

    TandemVu PTZ Camera User Manual Figure 6-4 Defog Increase the stability of video image by using jitter compensation technology. 6.6.2 Image Parameters Switch The device automatically switches image parameters in set time periods. Go to image parameters switch setting page: Configuration → Image → Image Parameters Switch , and set parameters as needed.

  • Page 57: Mirror

    TandemVu PTZ Camera User Manual 6.6.3 Mirror When the live view image is the reverse of the actual scene, this function helps to display the image normally. Select the mirror mode as needed. Note The video recording will be shortly interrupted when the function is enabled. 6.6.4 Video Standard Video standard is an ability of a video card or video display device that defines the amount of colors that are shown and the resolution.

  • Page 58: Chapter 7 Video Recording And Picture Capture

    TandemVu PTZ Camera User Manual Chapter 7 Video Recording and Picture Capture This part introduces the operations of capturing video clips and snapshots, playback, and downloading captured files. 7.1 Storage Settings This part introduces the configuration of several common storage paths. 7.1.1 Memory Card You can view the capacity, free space, status, type, and property of the memory card.
  • Page 59 The device detects the status of Hikvision memory card. You receive notifications when your memory card is detected abnormal. Before You Start The configuration page only appears when a Hikvision memory card is installed to the device. Steps 1. Go to Configuration → Storage → Storage Management → Memory Card Detection .

  • Page 60: Set Ftp

    TandemVu PTZ Camera User Manual It shows the percentage of the remaining lifespan. The lifespan of a memory card may be influenced by factors such as its capacity and the bitrate. You need to change the memory card if the remaining lifespan is not enough. Health Status It shows the condition of your memory card.

  • Page 61: Set Nas

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → Network → Advanced Settings → FTP . 2. Configure FTP settings. Server Address and Port The FTP server address and corresponding port. User Name and Password The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can check Anonymous to hide your device information during uploading.

  • Page 62: Set Cloud Storage

    TandemVu PTZ Camera User Manual Select file system protocol according to the operation system. Enter user name and password of the net HDD to guarantee the security if SMB/CIFS is selected. 3. Click Test to check whether the network disk is available. 4.
  • Page 63 TandemVu PTZ Camera User Manual Before You Start Select Trigger Recording in event settings for each record type except Continuous. See Event and Alarm for details. Steps Note The function varies according to different models. 1. Go to Configuration → Storage → Schedule Settings → Record Schedule . 2.

  • Page 64: Record Manually

    TandemVu PTZ Camera User Manual Post-record The time period you set to stop recording after the scheduled time. Stream Type Select the stream type for recording. Note When you select the stream type with higher bitrate, the actual time of the pre-record and post-record may be less than the set value.

  • Page 65: Capture Configuration

    TandemVu PTZ Camera User Manual Note Go to Configuration → Local , click Save downloaded files to to change the saving path of downloaded video files. 7.3 Capture Configuration The device can capture the pictures manually or automatically and save them in configured saving path.

  • Page 66: View And Download Picture

    TandemVu PTZ Camera User Manual 7.3.3 View and Download Picture You can search, view and download the pictures stored in the local storage or network storage. Steps 1. Click Picture. 2. Select channel No. 3. Set search condition and click Search. The matched pictures showed in the file list.

  • Page 67: Chapter 8 Event And Alarm

    TandemVu PTZ Camera User Manual Chapter 8 Event and Alarm This part introduces the configuration of events. The device takes certain response to triggered alarm. 8.1 Basic Event 8.1.1 Set Motion Detection This function detects moving objects in the detection region and trigger linkage actions. Steps 1.
  • Page 68 TandemVu PTZ Camera User Manual Figure 8-1 Set Rules Stop Drawing Stop drawing one area. Clear All Clear all the areas. 4. Optional: You can set the parameters of multiple areas by repeating the above steps. Expert Mode You can configure different motion detection parameters for day and night according to the actual needs.

  • Page 69: Set Video Tampering Alarm

    TandemVu PTZ Camera User Manual Sensitivity The higher the value of sensitivity is, the more sensitive the motion detection is. If scheduled image settings is enabled, the sensitivity of day and night can be set separately. 3. Select an Area and click Draw Area. Click and drag the mouse on the live image and then release the mouse to finish drawing one area.

  • Page 70: Set Exception Alarm

    TandemVu PTZ Camera User Manual Clear All Delete all the drawn areas. Figure 8-3 Set Video Tampering Area 6. Refer to Set Arming Schedule for setting scheduled time. Refer to Linkage Method Settings for setting linkage method. 7. Click Save. 8.1.3 Set Exception Alarm Exception such as network disconnection can trigger the device to take corresponding action.

  • Page 71: Set Alarm Input

    TandemVu PTZ Camera User Manual Network Disconnected The device is offline. IP Address Conflicted The IP address of current device is same as that of other device in the network. Illegal Login Incorrect user name or password is entered. 3. Refer to Linkage Method Settings for setting linkage method. 4.

  • Page 72: Set Intrusion Detection

    TandemVu PTZ Camera User Manual Sudden Increase of Sound Intensity Detection Detect sudden increase of sound intensity. Sensitivity and Sound Intensity Threshold are configurable. Note The lower the sensitivity is, the more significant the change should be to trigger the ●...
  • Page 73 TandemVu PTZ Camera User Manual 7. Optional: Set the minimum size and the maximum size for the target to improve detection accuracy. Only targets whose size are between the maximum size and the minimum size trigger the detection. 1) Click Max. Size, and drag the mouse on live image. If you want to change the size, click the button and draw again.

  • Page 74: Set Line Crossing Detection

    TandemVu PTZ Camera User Manual 8.2.3 Set Line Crossing Detection Line crossing detection is used to detect the object movement of crossing a predefined line. When it occurs, the device takes linkage actions as response. Steps 1. Go to VCA → Smart Event → Line Crossing Detection . 2.

  • Page 75: Set Region Entrance Detection

    TandemVu PTZ Camera User Manual Figure 8-5 Draw Line 7. Optional: Set the minimum size and the maximum size for the target to improve detection accuracy. Only targets whose size are between the maximum size and the minimum size trigger the detection.
  • Page 76 TandemVu PTZ Camera User Manual Steps 1. Go to VCA → Smart Event → Region Entrance Detection . 2. Select a channel. 3. Check Enable. 4. Optional: Click Lock to lock PTZ control to prevent the interruption from other PTZ related action during configuration.

  • Page 77: Set Region Exiting Detection

    TandemVu PTZ Camera User Manual Figure 8-6 Draw Area 9. Click Save. 10. Repeat above steps to set other regions. 11. Set arming schedule. See Set Arming Schedule . 12. Set linkage method. See Linkage Method Settings . 8.2.5 Set Region Exiting Detection Region exiting detection is used to detect the objects movement of exiting from a predefined area.
  • Page 78 TandemVu PTZ Camera User Manual 2) Click Detection Area. 3) Click on the live image to draw the boundaries of the detection area, and right click to complete drawing. 7. Optional: Set the minimum size and the maximum size for the target to improve detection accuracy.

  • Page 79: Set Tracking Parameters

    TandemVu PTZ Camera User Manual 8.2.6 Set Tracking Parameters Adjust the motion parameters of the device for better target tracking performance. Steps 1. Go to VCA → Smart Event → Advanced . 2. Optional: Check Tuning Mode. Note Tuning mode is to display the information that helps debugging the function. This mode is reserved for technical support.

  • Page 80: Chapter 9 Arming Schedule And Alarm Linkage

    TandemVu PTZ Camera User Manual Chapter 9 Arming Schedule and Alarm Linkage Arming schedule is a customized time period in which the device performs certain tasks. Alarm linkage is the response to the detected certain incident or target during the scheduled time. 9.1 Set Arming Schedule Set the valid time of the device tasks.

  • Page 81: Ftp/Nas/Memory Card Uploading

    TandemVu PTZ Camera User Manual Automatic Alarm Set the automatic alarm parameters, then the device triggers an alarm output automatically in the set arming schedule. Steps 1. Set automatic alarm parameters. Alarm Output No. Select the alarm output No. according to the alarm interface connected to the external alarm device.

  • Page 82: Send Email

    TandemVu PTZ Camera User Manual Refer to Set FTP to set the FTP server. Refer to Set NAS for NAS configuration. Refer to Set New or Unencrypted Memory Card for memory card storage configuration. 9.2.3 Send Email Check Send Email, and the device sends an email to the designated addresses with alarm information when an alarm event is detected.

  • Page 83: Notify Surveillance Center

    TandemVu PTZ Camera User Manual 9.2.4 Notify Surveillance Center Check Notify Surveillance Center, the alarm information is uploaded to the surveillance center when an alarm event is detected. 9.2.5 Trigger Recording Check Trigger Recording, and the device records the video about the detected alarm event. For device with more than one camera channels, you can set one or more channels to take recordings if needed.

  • Page 84: Audible Warning

    TandemVu PTZ Camera User Manual 9.2.7 Audible Warning After enabling Audible Warning and setting Audible Alarm Output, the built-in speaker of the device or connected external speaker plays warning sounds when an alarm happens. For audible alarm output settings, refer to Set Audible Alarm Output . Note The function is only supported by certain camera models.

  • Page 85: Chapter 10 Network Settings

    TandemVu PTZ Camera User Manual Chapter 10 Network Settings 10.1 TCP/IP TCP/IP settings must be properly configured before you operate the device over network. IPv4 and IPv6 are both supported. Both versions can be configured simultaneously without conflicting to each other. Go to Configuration →...

  • Page 86: Multicast

    TandemVu PTZ Camera User Manual Input IPv6 Address, IPv6 Subnet, IPv6 Default Gateway. Consult the network administrator for required information. It stands for maximum transmission unit. It is the size of the largest protocol data unit that can be communicated in a single network layer transaction. The valid value range of MTU is 1280 to 1500.

  • Page 87: Port

    TandemVu PTZ Camera User Manual 10.2 Port The device port can be modified when the device cannot access the network due to port conflicts. Caution Do not modify the default port parameters at will, otherwise the device may be inaccessible. Go to Configuration →...

  • Page 88: Port Mapping

    TandemVu PTZ Camera User Manual 10.3 Port Mapping By setting port mapping, you can access devices through the specified port. Before You Start When the ports in the device are the same as those of other devices in the network, refer to Port to modify the device ports.

  • Page 89: Set Port Mapping On Router

    TandemVu PTZ Camera User Manual 10.3.3 Set Port Mapping on Router The following settings are for a certain router. The settings vary depending on different models of routers. Steps 1. Select the WAN Connection Type. 2. Set the IP Address, Subnet Mask and other network parameters of the router. 3.

  • Page 90: Snmp

    TandemVu PTZ Camera User Manual 10.4 SNMP You can set the SNMP network management protocol to get the alarm event and exception messages in network transmission. Before You Start Before setting the SNMP, you should download the SNMP software and manage to receive the device information via SNMP port.

  • Page 91: Access To Device Via Pppoe Dial Up Connection

    TandemVu PTZ Camera User Manual By Client Software Add domain name to the client software. Refer to the client manual for specific adding methods. 10.6 Access to Device via PPPoE Dial Up Connection This device supports the PPPoE auto dial-up function. The device gets a public IP address by ADSL dial-up after the device is connected to a modem.

  • Page 92: Enable Hik-Connect Service On Camera

    TandemVu PTZ Camera User Manual Note Hik-Connect service should be supported by the camera. 10.7.1 Enable Hik-Connect Service on Camera Hik-Connect service should be enabled on your camera before using the service. You can enable the service through SADP software or Web browser. Enable Hik-Connect Service via Web Browser Follow the following steps to enable Hik-Connect Service via Web Browser.

  • Page 93: Set Up Hik-Connect

    - Visit https://appstore.hikvision.com to download the application according to your mobile phone system. - Visit the official site of our company. Then go to Support → Tools → Hikvision App Store . - Scan the QR code below to download the application.

  • Page 94: Set Isup

    TandemVu PTZ Camera User Manual Wireless Input the Wi-Fi password that your mobile phone has connected to, and Connection tap Next to start the Wi-Fi connection process. (Locate the camera within 3 meters from the router when setting up the Wi-Fi.) Wired Connect the camera to the router with a network cable and tap Connected Connection...

  • Page 95: Set Network Service

    TandemVu PTZ Camera User Manual 10.10 Set Network Service You can control the ON/OFF status of certain protocol as desired. Steps Note This function varies according to different models. 1. Go to Configuration → Network → Advanced Settings → Network Service . 2.

  • Page 96: Set Alarm Server

    TandemVu PTZ Camera User Manual 10.11 Set Alarm Server The device can send alarms to destination IP address or host name through HTTP, HTTPS, or ISUP protocol. The destination IP address or host name should support HTTP, HTTP, or ISUP data transmission.
  • Page 97 TandemVu PTZ Camera User Manual Note Only certain device models support this function. ● If the function is abnormal, check if the selected certificate is abnormal in certificate ● management.

  • Page 98: Chapter 11 System And Security

    TandemVu PTZ Camera User Manual Chapter 11 System and Security It introduces system maintenance, system settings and security management, and explains how to configure relevant parameters. 11.1 View Device Information You can view device information, such as Device No., Model, Serial No. and Firmware Version. Enter Configuration →...

  • Page 99: Import And Export Configuration File

    TandemVu PTZ Camera User Manual 11.4 Import and Export Configuration File It helps speed up batch configuration on other devices with the same parameters. Steps 1. Export configuration file. 1) Go to Configuration → System → Maintenance → Upgrade & Maintenance . 2) Click Device Parameters and input the encryption password to export the current configuration file.

  • Page 100: Undervoltage Alarm

    TandemVu PTZ Camera User Manual Firmware Directory Locate the directory which the upgrade file belongs to. 3. Click Browse to select the upgrade file. 4. Click Upgrade. 11.8 Undervoltage Alarm It is used to monitor the device voltage and warns you when the voltage is alarmingly low. When the device voltage is too low, a sign appears in live view image.

  • Page 101: Set Ntp Server

    TandemVu PTZ Camera User Manual 11.11.2 Set NTP Server You can use NTP server when accurate and reliable time source is required. Before You Start Set up a NTP server or obtain NTP server information. Steps 1. Go to Configuration → System → System Settings → Time Settings . 2.

  • Page 102: Security

    TandemVu PTZ Camera User Manual 3. Click Save. 11.13 Security You can improve system security by setting security parameters. 11.13.1 Authentication You can improve network access security by setting RTSP and WEB authentication. Go to Configuration → System → Security → Authentication to choose authentication protocol and method according to your needs.

  • Page 103: Set Mac Address Filter

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → System → Security → IP Address Filter . 2. Check Enable IP Address Filter. 3. Select the type of IP address filter. Forbidden IP addresses in the list cannot access the device. Allowed Only IP addresses in the list can access the device.

  • Page 104: Security Audit Log

    TandemVu PTZ Camera User Manual Note Complete certificate management before selecting server certificate. Refer to Certificate ● Management for detailed information. If the function is abnormal, check if the selected certificate is abnormal in Certificate ● Management. 5. Click Save. 11.13.5 Security Audit Log The security audit logs refer to the security operation logs.

  • Page 105: Set Qos

    TandemVu PTZ Camera User Manual Steps 1. Check Enable Log Upload Server. 2. Optional: Check Enable Encrypted Transmission if you want the log data to be encrypted. 3. Input Log Server IP and Log Server Port. 4. Optional: Select client certificate. 5.

  • Page 106: Certificate Management

    TandemVu PTZ Camera User Manual 11.13.8 Certificate Management It manages the server/client certificates and CA certificate of the device. Server Certificate/Client Certificate Note The device has default self-signed server/client certificate installed. The certificate ID is default. Create and Install Self-signed Certificate Steps 1.
  • Page 107 TandemVu PTZ Camera User Manual 7. Send the file to a trusted-third party for signature. 8. After receiving the certificated sent back from the third-party, install it to the device. 1) Click Import. 2) Input Certificate ID. Note The input certificate ID cannot be the same as the existed ones. 3) Click Browse to select the certificate file.

  • Page 108: Control Timeout Settings

    TandemVu PTZ Camera User Manual Install CA Certificate Before You Start Prepare a CA certificate in advance. Steps 1. Go to Configuration → System → Security → Certificate Management . 2. Input Certificate ID. Note The input certificate ID cannot be the same as the existing ones. 3.
  • Page 109 TandemVu PTZ Camera User Manual Caution To increase security of using the device on the network, please change the password of your account regularly. Changing the password every 3 months is recommended. If the device is used in high-risk environment, it is recommended that the password should be changed every month or week.

  • Page 110: Appendix A. Device Command

    TandemVu PTZ Camera User Manual Appendix A. Device Command Scan the following QR code to get device common serial port commands. Note that the command list contains the commonly used serial port commands for all Hikvision network cameras.

  • Page 111: Appendix B. Device Communication Matrix

    TandemVu PTZ Camera User Manual Appendix B. Device Communication Matrix Scan the following QR code to get device communication matrix. Note that the matrix contains all communication ports of Hikvision network cameras.

  • Page 112: Appendix C. Faq

    TandemVu PTZ Camera User Manual Appendix C. FAQ Scan the following QR code to find the frequently asked questions of the device. Note that some frequently asked questions only apply to certain models.
  • Page 113 UD26703B-A...

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