HIKVISION DS-2SE4C425MWG-E/26(F0) User Manual
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HIKVISION DS-2SE4C425MWG-E/26(F0) User Manual

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Summary of Contents for HIKVISION DS-2SE4C425MWG-E/26(F0)

  • Page 1 TandemVu PTZ Camera User Manual...
  • Page 2 With the philosophy of "Technology for the Good", Hikvision requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.
  • Page 3 TandemVu PTZ Camera User Manual control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security. Video products have made great contributions to the improvement of social security around the ●...
  • Page 4 WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,...
  • Page 5 TandemVu PTZ Camera User Manual DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.

  • Page 6: Table Of Contents

    TandemVu PTZ Camera User Manual Contents Chapter 1 Overview ........................1 1.1 Product Introduction ......................1 1.2 Key Function .......................... 1 1.3 System Requirement ......................1 Chapter 2 Device Activation and Accessing ................. 3 2.1 Activate Device ........................3 2.1.1 Activate Device via Web Browser .................. 3 2.1.2 Activate via SADP ......................
  • Page 7 TandemVu PTZ Camera User Manual 4.3 Set Patrol Scan ........................19 4.3.1 Set One-Touch Patrol ....................20 4.4 Set Pattern Scan ........................20 4.5 Set Limit ..........................21 4.6 Set Home Position ........................ 22 4.7 Set Park Action ........................22 4.7.1 Set One-Touch Park .....................
  • Page 8 TandemVu PTZ Camera User Manual 5.1.7 Conduct Regional Exposure ..................31 5.1.8 Count Pixel ........................31 5.1.9 Light ..........................32 5.1.10 Operate Wiper ......................32 5.1.11 Lens Initialization ...................... 33 5.1.12 Track Manually ......................33 5.1.13 Conduct 3D Positioning ..................... 33 5.2 Set Transmission Parameters ....................
  • Page 9 TandemVu PTZ Camera User Manual 6.5 Target Cropping ........................40 6.6 Display Info. on Stream ......................41 6.7 Display Settings ........................41 6.7.1 Scene Mode ........................ 41 6.7.2 Image Parameters Switch .................... 46 6.7.3 Mirror .......................... 47 6.7.4 Video Standard ......................47 6.8 OSD ............................
  • Page 10 TandemVu PTZ Camera User Manual 8.1.4 Set Exception Alarm ....................63 8.1.5 Set Audio Exception Detection ..................63 8.2 Smart Event .......................... 64 8.2.1 Set Intrusion Detection ....................64 8.2.2 Set Line Crossing Detection ..................66 8.2.3 Set Region Entrance Detection ................... 68 8.2.4 Set Region Exiting Detection ..................
  • Page 11 TandemVu PTZ Camera User Manual 10.5 Access to Device via PPPoE Dial Up Connection ..............83 10.6 Accessing via Mobile Client ....................84 10.6.1 Enable Hik-Connect Service on Camera ..............84 10.6.2 Set Up Hik-Connect ....................85 10.6.3 Add Camera to Hik-Connect ..................86 10.7 HTTP(S) ..........................
  • Page 12 TandemVu PTZ Camera User Manual 11.9 View Open Source Software License .................. 94 11.10 Set Live View Connection ....................94 11.11 Time and Date ........................95 11.11.1 Synchronize Time Manually ..................95 11.11.2 Synchronize Time by Satellite ................. 95 11.11.3 Set NTP Server ......................95 11.11.4 Set DST ........................

  • Page 13: Chapter 1 Overview

    TandemVu PTZ Camera User Manual Chapter 1 Overview 1.1 Product Introduction The Smart-Linkage PTZ Camera is an HD camera for remote monitoring through network. It is easy to install with simple wiring and is easy to use. The device consists of two channels: Camera 01 is the PTZ channel and Camera 02 is the panoramic channel.
  • Page 14 TandemVu PTZ Camera User Manual Recommended Specifications Operating System Microsoft Windows 7/ Windows 8/ Windows 10 Mac OS 10.13 or later Intel® Pentium® IV 3.0 GHz or higher 1 GB or higher Display 1024 × 768 resolution or higher Web Browser Internet Explorer 10 and above version, Apple Safari 12 and above version, Mozilla Firefox 52 and above version, Google Chrome 57 and above version.

  • Page 15: Chapter 2 Device Activation And Accessing

    TandemVu PTZ Camera User Manual Chapter 2 Device Activation and Accessing To protect the security and privacy of the user account and data, you should set a login password to activate the device when access the device via network. Note Refer to the user manual of the software client for the detailed information about the client software activation.

  • Page 16: Activate Via Sadp

    Get the SADP software from the supplied disk or the official website http:// ● www.hikvision.com/ , and install the SADP according to the prompts. The device and the PC that runs the SADP tool should belong to the same subnet.

  • Page 17: Access Device Via Web Browser

    TandemVu PTZ Camera User Manual 2) Change the device IP address to the same subnet as your computer by either modifying the IP address manually or checking Enable DHCP. 3) Input the admin password and click Modify to activate your IP address modification. 2.2 Access Device via Web Browser Before You Start Check the system requirement to confirm that the operating computer and web browser meets...

  • Page 18: Admin Password Recovery

    TandemVu PTZ Camera User Manual Operating System Web Browser Operation Windows Internet Explorer 10+ Follow pop-up prompts to ● Google Chrome 57 and complete plug-in installation. ● earlier version Mozilla Firefox 52 and earlier ● version Google Chrome 57+ Click to download and install ●...

  • Page 19: Illegal Login Lock

    TandemVu PTZ Camera User Manual You can click Forget Password and answer the security question to reset the admin password when access the device via browser. Email You can set the account security during the activation. Or you can go to Configuration → System → User Management , click Account Security Settings, input your email address to receive the verification code during the recovering operation process.

  • Page 20: Chapter 3 Smart Function

    TandemVu PTZ Camera User Manual Chapter 3 Smart Function 3.1 Allocate VCA Resource VCA resource offers you options to enable certain VCA functions according to actual needs. It helps allocate more resources to the desired functions. Steps 1. Click VCA on the left tab. 2.

  • Page 21: Set Camera Info

    TandemVu PTZ Camera User Manual 3.2.1 Set Camera Info Customize specific information for the device. It may help identify a certain device when multiple devices are under management. Go Open Platform → General VCA Resource to set Camera No. and Camera Info. 3.3 Face Capture Face capture function detects faces and captures pictures.
  • Page 22 TandemVu PTZ Camera User Manual Normal Mode Settings Steps 1. Optional: Click Lock to lock PTZ control to prevent the interruption from other PTZ related action during configuration. Normally, the PTZ control is automatically locked when you enter the configuration interface. You can manually resume the lock when the countdown is over.

  • Page 23: Operate Manual Face Capture

    TandemVu PTZ Camera User Manual 1) Go to VCA → Set Application → Face Recognition → Auto-Switch Schedule and Linkage Method . 2) Click Modify. 3) Draw time bars as desired. 4) Click a time bar and click Set Scene Auto-switch. 5) Edit patrol path and input dwell time for each detection scene.

  • Page 24: Face Capture Algorithm Parameters

    TandemVu PTZ Camera User Manual Face Beautification Check Face Beautification and adjust the beautification level as needed. Note Face Beautification slightly adjusts skin tone and reduces facial noise. Background Picture Settings Comparing to target picture, background picture is the scene image offers extra environmental information.
  • Page 25 TandemVu PTZ Camera User Manual This function can filter out repeated captures of certain face. Note Remove Duplicated Faces, Face Picture Comparison, and Face Modeling cannot be turned on simultaneously, and the device can support only one function at a time. The last one you turned on can eventually take effect, and the other two turn off automatically.

  • Page 26: Display Alarm

    TandemVu PTZ Camera User Manual It refers to the reference brightness of a face in the face exposure mode. If a face in the actual scene is brighter than the set reference brightness, the device lower the exposure level. If a face in the actual scene is darker than the set reference, the device increases the exposure level.
  • Page 27 TandemVu PTZ Camera User Manual Download Display Picture Click and the device stores captured pictures to the browser cache. Hover the pointer over the icon to see the number of pictures in the cache. Click again to download the pictures in a package.

  • Page 28: Chapter 4 Ptz

    TandemVu PTZ Camera User Manual Chapter 4 PTZ PTZ is an abbreviation for pan, tilt, and zoom. It means the movement options of the camera. 4.1 PTZ Control In live view interface, you can use the PTZ control buttons to control the device panning, tilting, and zooming.
  • Page 29 TandemVu PTZ Camera User Manual Compatible The control speed is same as Keyboard Control Speed. Pedestrian Choose Pedestrian when you monitor the pedestrians. Non-motor Vehicle Choose Non-motor Vehicle when you monitor the non-motor vehicles. Motor Vehicle Choose Motor Vehicle when you monitor the motor vehicles.

  • Page 30: Set Preset

    TandemVu PTZ Camera User Manual Iris When the image is too dark, click the button to enlarge the iris. When the image is too bright, click the button to stop down the iris. 4.2 Set Preset A preset is a predefined image position. For the defined preset, you can call the preset No. to view the position.

  • Page 31: Set Patrol Scan

    TandemVu PTZ Camera User Manual Preset No. Function Preset No. Function Auto flip Set manual limits Back to origin Save manual limits Call patrol 1 Remote reboot Call patrol 2 Call OSD menu Call patrol 3 Stop a scan Call patrol 4 Start random scan Day mode Start frame scan...

  • Page 32: Set One-Touch Patrol

    TandemVu PTZ Camera User Manual It is the duration staying on one patrol point. Delete the presets in patrol. Adjust the preset order. Note A patrol can be configured with 32 presets at most, and 2 presets at least. 4. Click OK to finish a patrol setting. 5.

  • Page 33: Set Limit

    TandemVu PTZ Camera User Manual Note Recording stops when the space for pattern scan is 0%. 5. Click to complete one pattern scan path settings. 6. Click to call pattern scan. Stop pattern scan. Reset pattern scan path. Delete the selected pattern scan. Note If you need to delete all the pattern scans, go to Configuration →...

  • Page 34: Set Home Position

    TandemVu PTZ Camera User Manual 4.6 Set Home Position Home position refers to the relative initial position of the device azimuth. You can set the home position if you need to select one point in the scene as the base point. Steps 1.

  • Page 35: Set Scheduled Tasks

    TandemVu PTZ Camera User Manual 4.8 Set Scheduled Tasks You can set the device to perform a certain task during a certain period. Steps 1. Go to Configuration → PTZ → Scheduled Tasks . 2. Check Enable. 3. Select the task type and set the period. For setting the period, refer to Set Arming Schedule . 4.

  • Page 36: Set Privacy Mask

    TandemVu PTZ Camera User Manual It refers to the time interval of PTZ operation controlled by different signals. When the operation with high priority is finished, the low priority signal controls the device after the setting interval. 3. Click Save. 4.11 Set Privacy Mask Privacy masks cover certain areas on the live image to protect personal privacy from being live viewed and recorded.

  • Page 37: Panorama Linkage

    TandemVu PTZ Camera User Manual Note More calibration points may increase calibration accuracy, but more focusing time is required. The default amount is recommended. 3. Select the scene to display the calibration line. A red line displays on live image. 4.

  • Page 38: Set Panorama Linkage - Manual Calibration

    TandemVu PTZ Camera User Manual Click One-touch Calibration. When calibration for all scenes is complete, click Stop Calibration to exit. Single Scene If certain scenes in panoramic channel have bad stitching effect, it is Calibration recommended to use Single Scene Calibration to calibrate these scenes. Select a scene.

  • Page 39: Gps Calibration

    TandemVu PTZ Camera User Manual 4.14 GPS Calibration GPS calibration is used to map the geographical location to the camera scene so that the device can calculate the real-time geographic information of targets. This function is only supported under certain VCA resource options. 4.14.1 Set GPS Calibration Before You Start Choose at least 4 calibration points on the ground in the monitoring scene and measure the...

  • Page 40: Set Device Position

    TandemVu PTZ Camera User Manual Note The PTZ control is automatically locked to avoid interruption during configuration. 2. Set verification points. 1) Adjust the pan, tilt, and zoom to find the scene with a verification point. 2) Click and click on the verification point on the live image. The selected point is zoomed in and placed in the center of the image.

  • Page 41: Set Manual Compass

    TandemVu PTZ Camera User Manual What to do next If you lose direction when operating the device, you can click Point to North to call the north position that is saved in the device. 4.15.1 Set Manual Compass Use a direction indicating device to determine the North at the device location, and set the North for the device.

  • Page 42: Chapter 5 Live View

    TandemVu PTZ Camera User Manual Chapter 5 Live View It introduces the live view parameters, function icons and transmission parameters settings. 5.1 Live View Parameters The supported functions vary depending on the model. Note For multichannel devices, select the desired channel first before live view settings. 5.1.1 Start and Stop Live View Click Live View.

  • Page 43: Start Digital Zoom

    TandemVu PTZ Camera User Manual - When you access the device via Internet Explorer, you can select Webcomponents or QuickTime. - When you access the device via the other browsers, you can select Webcomponents, QuickTime or MJPEG. 5.1.5 Start Digital Zoom It helps to see a detailed information of any region in the image.

  • Page 44: Light

    TandemVu PTZ Camera User Manual 2. Drag the mouse on the image to select a desired rectangle area. The width pixel and height pixel are displayed on the bottom of the live view image. 5.1.9 Light Click to turn on or turn off the illuminator. Caution For the device with laser: DO NOT stare at operating light source.

  • Page 45: Lens Initialization

    TandemVu PTZ Camera User Manual 5.1.11 Lens Initialization Lens initialization is used on the device equipped with motorized lens. The function can reset lens when long time zoom or focus results in blurred image. This function varies according to different models.
  • Page 46 TandemVu PTZ Camera User Manual Protocol TCP ensures complete delivery of streaming data and better video quality, yet the real-time transmission will be affected. It is suitable for the stable network environment. UDP is suitable for the unstable network environment that does not demand high video fluency.

  • Page 47: Chapter 6 Video And Audio

    TandemVu PTZ Camera User Manual Chapter 6 Video and Audio This part introduces the configuration of video and audio related parameters. 6.1 Video Settings This part introduces the settings of video parameters, such as, stream type, video encoding, and resolution. Go to setting page: Configuration →...

  • Page 48: Resolution

    TandemVu PTZ Camera User Manual 6.1.3 Resolution Select video resolution according to actual needs. Higher resolution requires higher bandwidth and storage. 6.1.4 Bitrate Type and Max. Bitrate Constant Bitrate It means that the stream is compressed and transmitted at a comparatively fixed bitrate. The compression speed is fast, but mosaic may occur on the image.
  • Page 49 TandemVu PTZ Camera User Manual H.264 H.264, also known as MPEG-4 Part 10, Advanced Video Coding, is a compression standard. Without compressing image quality, it increases compression ratio and reduces the size of video file than MJPEG or MPEG-4 Part 2. H.264+ H.264+ is an improved compression coding technology based on H.264.

  • Page 50: Profile

    TandemVu PTZ Camera User Manual 6.1.8 Profile This function means that under the same bitrate, the more complex the profile is, the higher the quality of the image is, and the requirement for network bandwidth is also higher. 6.1.9 I-Frame Interval I-frame interval defines the number of frames between 2 I-frames.

  • Page 51: Audio Input

    TandemVu PTZ Camera User Manual 6.2.1 Audio Input External audio pick-up device is available for audio input, and audio encoding and input volume are configurable. Audio Encoding The device offers several compression standard. Select according to your need. Audio Input LineIn is supported for external audio pick-up device.

  • Page 52: Roi

    TandemVu PTZ Camera User Manual 6.4 ROI ROI (Region of Interest) encoding helps to discriminate the ROI and background information in video compression. The technology assigns more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background information is less focused. 6.4.1 Set ROI ROI (Region of Interest) encoding helps to assign more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background information is less focused.

  • Page 53: Display Info. On Stream

    TandemVu PTZ Camera User Manual 2. Check Enable. 3. Select a Cropping Resolution. Cropping Resolution Cropping resolution is the main stream resolution after target cropping. A red frame appears in the live view. 4. Drag the frame to the target area. 5.
  • Page 54 TandemVu PTZ Camera User Manual Image Adjustment By adjusting the Brightness, Saturation, Contrast and Sharpness, the image can be best displayed. Exposure Settings Exposure is controlled by the combination of iris, shutter, and gain. You can adjust image effect by setting exposure parameters.
  • Page 55 TandemVu PTZ Camera User Manual Semi-auto The device focuses once after the PTZ and lens zooming. If the image is clear, the focus does not change when the scene changes. Manual You can adjust the focus manually on the live view page. Min.
  • Page 56 TandemVu PTZ Camera User Manual When the mode is set to Auto, the supplement light is automatically turned in or off according to the image brightness. Brightness Limit Adjust the upper limit of supplement light power. If you focus on an object against strong backlight, the object will be too dark to be seen clearly. BLC (backlight compensation) compensates light to the object in the front to make it clear.
  • Page 57 TandemVu PTZ Camera User Manual Digital Noise Reduction is used to reduce the image noise and improve the image quality. Normal and Expert modes are selectable. Normal Set the DNR level to control the noise reduction degree. The higher level means stronger reduction degree.

  • Page 58: Image Parameters Switch

    TandemVu PTZ Camera User Manual Figure 6-3 White Balance Defog You can enable the defog function when the environment is foggy and the image is misty. It enhances the subtle details so that the image appears clearer. Figure 6-4 Defog Increase the stability of video image by using jitter compensation technology.

  • Page 59: Mirror

    TandemVu PTZ Camera User Manual 2. Select and configure the corresponding time period and linked scene mode. Note For Linked Scene configuration, refer to Scene Mode . 3. Click Save. Set Link to Preset You can set a preset to switch the image to a linked scene. Steps 1.
  • Page 60 TandemVu PTZ Camera User Manual Character Set Select character set for displayed information. If Korean is required to be displayed on screen, select EUC-KR. Otherwise, select GBK. Display Set camera name, date, week, and their related display formats. Format Settings Set OSD parameters, such as Display Mode, OSD Size, Font Color, and Alignment.

  • Page 61: Chapter 7 Video Recording And Picture Capture

    TandemVu PTZ Camera User Manual Chapter 7 Video Recording and Picture Capture This part introduces the operations of capturing video clips and snapshots, playback, and downloading captured files. 7.1 Storage Settings This part introduces the configuration of several common storage paths. 7.1.1 Memory Card You can view the capacity, free space, status, type, and property of the memory card.
  • Page 62 The device detects the status of Hikvision memory card. You receive notifications when your memory card is detected abnormal. Before You Start The configuration page only appears when a Hikvision memory card is installed to the device. Steps 1. Go to Configuration → Storage → Storage Management → Memory Card Detection .

  • Page 63: Set Ftp

    TandemVu PTZ Camera User Manual It shows the percentage of the remaining lifespan. The lifespan of a memory card may be influenced by factors such as its capacity and the bitrate. You need to change the memory card if the remaining lifespan is not enough. Health Status It shows the condition of your memory card.

  • Page 64: Set Nas

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → Event → Alarm Setting → FTP . 2. Configure FTP settings. Server Address and Port The FTP server address and corresponding port. User Name and Password The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can check Anonymous to hide your device information during uploading.

  • Page 65: Emmc Protection

    TandemVu PTZ Camera User Manual Mounting Type Select file system protocol according to the operation system. Enter user name and password of the net HDD to guarantee the security if SMB/CIFS is selected. 4. Set the Server Address and File Path for the disk. Server Address The IP address of the network disk.

  • Page 66: Video Recording

    TandemVu PTZ Camera User Manual Steps Caution If the cloud storage is enabled, the pictures are stored in the cloud video manager firstly. 1. Go to Configuration → Storage → Storage Management → Cloud Storage . 2. Check Enable. 3. Set basic parameters. Protocol Version The protocol version of the cloud video manager.
  • Page 67 TandemVu PTZ Camera User Manual Note The record type is vary according to different models. Continuous The video will be recorded continuously according to the schedule. Motion When motion detection is enabled and trigger recording is selected as linkage method, object movement is recorded.

  • Page 68: Record Manually

    TandemVu PTZ Camera User Manual The recordings are deleted when they exceed the expired time. The expired time is configurable. Note that once the recordings are deleted, they can not be recovered. 7. Click Save. 7.2.2 Record Manually Steps 1. Go to Configuration → Local . 2.

  • Page 69: Capture Automatically

    TandemVu PTZ Camera User Manual 7.3.1 Capture Automatically This function can capture pictures automatically during configured time periods. Before You Start If event-triggered capture is required, you should configure related linkage methods in event settings. Refer to Event and Alarm for event settings. Steps 1.

  • Page 70: View And Download Picture

    TandemVu PTZ Camera User Manual The picture is compressed with good quality. 3. Click Save. 4. Click near the live view or play back window to capture a picture manually. 7.3.3 View and Download Picture You can search, view and download the pictures stored in the local storage or network storage. Steps 1.

  • Page 71: Chapter 8 Event And Alarm

    TandemVu PTZ Camera User Manual Chapter 8 Event and Alarm This part introduces the configuration of events. The device takes certain response to triggered alarm. 8.1 Basic Event 8.1.1 Set Motion Detection This function detects moving objects in the detection region and trigger linkage actions. Steps 1.
  • Page 72 TandemVu PTZ Camera User Manual Note This function is only available for certain device models under certain settings. Please refer to the actual settings. 4. Click . Click and drag the mouse on the live image, and then right click the mouse to finish drawing one area.

  • Page 73: Set Video Tampering Alarm

    TandemVu PTZ Camera User Manual Figure 8-1 Set Rules 4. Click to clear all the areas. 5. Click Save. 6. Optional: Repeat above steps to set multiple areas. 8.1.2 Set Video Tampering Alarm When the configured area is covered and cannot be monitored normally, the alarm is triggered and the device takes certain alarm response actions.

  • Page 74: Set Alarm Input

    TandemVu PTZ Camera User Manual Figure 8-2 Set Video Tampering Area 6. Optional: Click to delete all the drawn areas. 7. Refer to Set Arming Schedule for setting scheduled time. Refer to Linkage Method Settings for setting linkage method. 8. Click Save. 8.1.3 Set Alarm Input Alarm signal from the external device triggers the corresponding actions of the current device.

  • Page 75: Set Exception Alarm

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → Event → Event and Detection → Alarm Input . 2. Select an Alarm Input NO. and click to set alarm input. 3. Select Alarm Type from the dropdown list. Edit the Alarm Name. 4.

  • Page 76: Smart Event

    TandemVu PTZ Camera User Manual Audio Loss Detection Detect sudden loss of audio track. Sudden Increase of Sound Intensity Detection Detect sudden increase of sound intensity. Sensitivity and Sound Intensity Threshold are configurable. Note The lower the sensitivity is, the more significant the change should be to trigger the ●...
  • Page 77 TandemVu PTZ Camera User Manual 2. Select a channel. 3. Check Enable. 4. Optional: Click Lock to lock PTZ control to prevent the interruption from other PTZ related action during configuration. Normally, the PTZ control is automatically locked when you enter the configuration interface. You can manually resume the lock when the countdown is over.

  • Page 78: Set Line Crossing Detection

    TandemVu PTZ Camera User Manual Note Up to 4 rules can be set. 10. Set arming schedule. See Set Arming Schedule . 11. Set linkage method. See Linkage Method Settings . 8.2.2 Set Line Crossing Detection Line crossing detection is used to detect the object movement of crossing a predefined line. When it occurs, the device takes linkage actions as response.
  • Page 79 TandemVu PTZ Camera User Manual Figure 8-4 Draw Line 7. Optional: Set the minimum size and the maximum size for the target to improve detection accuracy. Only targets whose size are between the maximum size and the minimum size trigger the detection.

  • Page 80: Set Region Entrance Detection

    TandemVu PTZ Camera User Manual 8.2.3 Set Region Entrance Detection Region entrance detection is used to detect the object movement of entering a predefined area. When it occurs, the device takes linkage actions as response. Before You Start Go to VCA → Select Application to select Smart Event, and click Next to enable the function. Steps 1.

  • Page 81: Set Region Exiting Detection

    TandemVu PTZ Camera User Manual Figure 8-5 Draw Area 8. Click Save. 9. Optional: Click Add, and repeat above steps to set other rules. Note Up to 4 rules can be set. 10. Set arming schedule. See Set Arming Schedule . 11.
  • Page 82 TandemVu PTZ Camera User Manual 5. Adjust the live image to the desired scene by using PTZ control buttons. 6. Optional: Set the minimum size and the maximum size for the target to improve detection accuracy. Only targets whose size are between the maximum size and the minimum size trigger the detection.

  • Page 83: Set Tracking Parameters

    TandemVu PTZ Camera User Manual 8.2.5 Set Tracking Parameters The tracking parameters includes the initial tracking position, tracking zoom ratio, tracking duration, and advanced parameters. Steps 1. Go to VCA → Set Application → General Settings → Tracking Parameters . 2.

  • Page 84: Set Tracking Parameters

    TandemVu PTZ Camera User Manual 8.2.6 Set Tracking Parameters Adjust the motion parameters of the device for better target tracking performance. Steps 1. Go to VCA → Set Application → Smart Event → Advanced Settings . 2. Optional: Check Tuning Mode. Note Tuning mode is to display the information that helps debugging the function.

  • Page 85: Chapter 9 Arming Schedule And Alarm Linkage

    TandemVu PTZ Camera User Manual Chapter 9 Arming Schedule and Alarm Linkage Arming schedule is a customized time period in which the device performs certain tasks. Alarm linkage is the response to the detected certain incident or target during the scheduled time. 9.1 Set Arming Schedule Set the valid time of the device tasks.

  • Page 86: Trigger Alarm Output

    TandemVu PTZ Camera User Manual 9.2.1 Trigger Alarm Output If the device has been connected to an alarm output device, and the alarm output No. has been configured, the device sends alarm information to the connected alarm output device when an alarm is triggered.

  • Page 87: Ftp/Nas/Memory Card Uploading

    TandemVu PTZ Camera User Manual Custom a name for the alarm output. 2. Click Manual Alarm to enable manual alarm output. 3. Optional: Click Clear Alarm to disable manual alarm output. 9.2.2 FTP/NAS/Memory Card Uploading If you have enabled and configured the FTP/NAS/memory card uploading, the device sends the alarm information to the FTP server, network attached storage and memory card when an alarm is triggered.

  • Page 88: Notify Surveillance Center

    TandemVu PTZ Camera User Manual Note If you want to use STARTTLS, make sure that the protocol is supported by your email server. If you check the Enable STARTTLS while the protocol is not supported by your email sever, your email is sent with no encryption. 4) Optional: If you want to receive notification with alarm pictures, check Attached Image.
  • Page 89 TandemVu PTZ Camera User Manual Note The function is only supported by certain camera models. Set Audible Alarm Output When the device detects targets in the detection area, audible alarm can be triggered as a warning. Steps 1. Go to Configuration → Event → Alarm Setting → Audible Alarm Output . 2.

  • Page 90: Alarm Server

    TandemVu PTZ Camera User Manual 9.2.8 Alarm Server The device can send alarms to destination IP address or host name through HTTP, HTTPS, or ISUP protocol. The destination IP address or host name should support HTTP, HTTP, or ISUP data transmission.

  • Page 91: Chapter 10 Network Settings

    TandemVu PTZ Camera User Manual Chapter 10 Network Settings 10.1 TCP/IP TCP/IP settings must be properly configured before you operate the device over network. IPv4 and IPv6 are both supported. Both versions can be configured simultaneously without conflicting to each other. Go to Configuration →...

  • Page 92: Port Mapping

    TandemVu PTZ Camera User Manual Input IPv6 Address, IPv6 Subnet, IPv6 Default Gateway. Consult the network administrator for required information. It stands for maximum transmission unit. It is the size of the largest protocol data unit that can be communicated in a single network layer transaction. The valid value range of MTU is 1280 to 1500.

  • Page 93: Set Manual Port Mapping

    TandemVu PTZ Camera User Manual 10.2.2 Set Manual Port Mapping Steps 1. Check Enable UPnP™, and choose a friendly name for the device, or you can use the default name. 2. Select the port mapping mode to Manual, and set the external port to be the same as the internal port.

  • Page 94: Snmp

    TandemVu PTZ Camera User Manual Figure 10-1 Port Mapping on Router Note The port of the network camera cannot conflict with other ports. For example, some web management port of the router is 80. Change the camera port if it is the same as the management port.

  • Page 95: Access To Device Via Domain Name

    TandemVu PTZ Camera User Manual And you also need to use the different version according to the security level required. SNMP v1 is not secure and SNMP v2 requires password for access. And SNMP v3 provides encryption and if you use the third version, HTTPS protocol must be enabled. 3.

  • Page 96: Accessing Via Mobile Client

    TandemVu PTZ Camera User Manual After successful dial-up, the dynamic IP address of the WAN is displayed. User Name User name for dial-up network access. Password Password for dial-up network access. Confirm Input your dial-up password again. 4. Click Save. 5.

  • Page 97: Set Up Hik-Connect

    - Visit https://appstore.hikvision.com to download the application according to your mobile phone system. - Visit the official site of our company. Then go to Support → Tools → Hikvision App Store . - Scan the QR code below to download the application.

  • Page 98: Add Camera To Hik-Connect

    TandemVu PTZ Camera User Manual Visit https://appstore.hikvision.com/static/help/index.html to refer to the troubleshooting. ● Visit https://appstore.hikvision.com/ , and click Installation Help at the upper right corner of ● the interface to refer to the troubleshooting. 2. Start the application and register for a Hik-Connect user account.

  • Page 99: Http(S)

    TandemVu PTZ Camera User Manual 10.7 HTTP(S) HTTP is an application-layer protocol for transmitting hypermedia documents. HTTPS is a network protocol that enables encrypted transmission and identity authentication, which improves the security of remote access. Steps 1. Go to Configuration → Network → Network Service → HTTP(S) . 2.

  • Page 100: Multicast Discovery

    TandemVu PTZ Camera User Manual 10.8.1 Multicast Discovery Go to Configuration → Network → Network Settings → TCP/IP to enable this function. Check the Enable Multicast Discovery, and then the online network camera can be automatically detected by client software via private multicast protocol in the LAN. 10.9 RTSP RTSP (Real Time Streaming Protocol) is an application-layer controlling protocol for streaming media.

  • Page 101: Multicast

    TandemVu PTZ Camera User Manual Steps 1. Go to Configuration → Network → Network Service → SRTP . 2. Enter the Port number. 3. Set Multicast parameters. Stream Type The stream type as the multicast source. Video Port The video port of the selected stream. Audio Port The audio port of the selected stream.

  • Page 102: Websocket(S)

    TandemVu PTZ Camera User Manual Go to Configuration → Network → Network Service → Bonjour to enable the function, and click Save. After enabling the function, the device spread and receive service information in local area network. 10.12 WebSocket(s) WebSocket or WebSockets protocol should be enabled if you use Google Chrome 57 and its above version or Mozilla Firefox 52 and its above version to visit the device.

  • Page 103: Set Open Network Video Interface

    TandemVu PTZ Camera User Manual Register status turns to Online when the function is correctly set. 10.16 Set Open Network Video Interface If you need to access the device through Open Network Video Interface protocol, you can configure the user settings to enhance the network security. Steps 1.

  • Page 104: Chapter 11 System And Security

    TandemVu PTZ Camera User Manual Chapter 11 System and Security It introduces system maintenance, system settings and security management, and explains how to configure relevant parameters. 11.1 View Device Information You can view device information, such as Device No., Model, Serial No. and Firmware Version. Enter Configuration →...

  • Page 105: Search And Manage Log

    TandemVu PTZ Camera User Manual 2. Click Restore or Default according to your needs. Restore Reset device parameters, except user information, IP parameters and video format to the default settings. Default Reset all the parameters to the factory default. Note Be careful when using this function.

  • Page 106: Search And Export Data Aware Information

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Maintenance → Device Debugging → Diagnose Information . Click Export. In the pop-up window, check desired diagnose information and click Export to export corresponding diagnose information of the device. 11.8 Search and Export Data Aware Information The data aware function is used to search and export the data of the restart, arming and capture alarm statistics.

  • Page 107: Time And Date

    TandemVu PTZ Camera User Manual 11.11 Time and Date You can configure time and date of the device by configuring time zone, time synchronization and Daylight Saving Time (DST). 11.11.1 Synchronize Time Manually Steps 1. Go to Configuration → System → System Settings → Time Settings . 2.

  • Page 108: Set Dst

    TandemVu PTZ Camera User Manual Note Server Address is NTP server IP address. 5. Click Test to test server connection. 6. Click Save. 11.11.4 Set DST If the region where the device is located adopts Daylight Saving Time (DST), you can set this function.

  • Page 109: Set Mac Address Filter

    TandemVu PTZ Camera User Manual Steps 1. Go to Maintenance and Security → Security → IP Address Filter . 2. Check Enable. 3. Select the type of IP address filter. Blocklist IP addresses in the list cannot access the device. Allowlist Only IP addresses in the list can access the device.

  • Page 110: Set Qos

    TandemVu PTZ Camera User Manual Search Security Audit Logs You can search and analyze the security log files of the device so as to find out the illegal intrusion and troubleshoot the security events. Steps Note This function is only supported by certain camera models. 1.

  • Page 111: Set Ieee 802.1X

    TandemVu PTZ Camera User Manual Note QoS needs support from network device such as router and switch. Steps 1. Go to Configuration → Network → Network Settings → QoS . 2. Set Video/Audio DSCP, Event/Alarm DSCP and Management DSCP. Note Network can identify the priority of data transmission.

  • Page 112: Certificate Management

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Security → Login Management → Control Timeout Settings to complete settings. 11.13.8 Certificate Management It helps to manage the server/client certificates and CA certificate, and to send an alarm if the certificates are close to expiry date, or are expired/abnormal.
  • Page 113 TandemVu PTZ Camera User Manual 2. Select a self-signed certificate from the Server/Client Certificate list. 3. Click Create Certificate Request. 4. Input request information. 5. Click Save. The certificate request details are displayed in a pop-up window. 6. Copy the request content and save it as a request file. 7.

  • Page 114: Tls

    TandemVu PTZ Camera User Manual If the certificate is used by certain function, the function name is shown in the column Functions. Install CA Certificate Before You Start Prepare a CA certificate in advance. Steps 1. Go to Maintenance and Security → Security → Certificate Management . 2.

  • Page 115: User And Account

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Security → TLS , and enable the desired TLS protocol. Click Save. Caution Use the function with caution. The security risk of device internal information leakage exists when the function is enabled. 11.13.10 User and Account Set User Account and Permission The administrator can add, modify, or delete other accounts, and grant different permission to...
  • Page 116 TandemVu PTZ Camera User Manual Online Users The information of users logging into the device is shown. Go to Configuration → System → User Management → Online Users to view the list of online users. Simultaneous Login The administrator can set the maximum number of users logging into the system through web browser simultaneously.

  • Page 117: Appendix A. Device Command

    TandemVu PTZ Camera User Manual Appendix A. Device Command Scan the following QR code to get device common serial port commands. Note that the command list contains the commonly used serial port commands for all Hikvision network cameras.

  • Page 118: Appendix B. Device Communication Matrix

    TandemVu PTZ Camera User Manual Appendix B. Device Communication Matrix Scan the following QR code to get device communication matrix. Note that the matrix contains all communication ports of Hikvision network cameras.

  • Page 119: Appendix C. Faq

    TandemVu PTZ Camera User Manual Appendix C. FAQ Scan the following QR code to find the frequently asked questions of the device. Note that some frequently asked questions only apply to certain models.
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