HIKVISION TandemVu User Manual
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HIKVISION TandemVu User Manual

HIKVISION TandemVu User Manual

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TandemVu PTZ Camera
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  • Page 1 TandemVu PTZ Camera User Manual...
  • Page 2 ‰‰‰‰r‰b‰ti‰n‰ use and/or processing of video data takes place. With the philosophy of "Technology for the Good", Hikvision requests that every end user of video technology and video products shall comply with all the applicable laws and r‰‰‰‰‰ti‰n‰‰ as well as ethical customs, aiming to jointly create a b‰‰〷‰r community.
  • Page 3 TandemVu PTZ Camera User Manual control, ‰‰‰‰ctin‰ a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly ‰‰tim‰‰‰n‰ network security. Video products have made great c‰n‰r‰b‰ti‰n‰ to the improvement of social security around the ●...
  • Page 4 WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,...
  • Page 5 TandemVu PTZ Camera User Manual DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.

  • Page 6: Table Of Contents

    TandemVu PTZ Camera User Manual Contents Chapter 1 Overview ........................1 1.1 Product ‰n‰r‰‰‰cti‰n ......................1 1.2 Key ‰‰ncti‰n .......................... 1 1.3 System Requirement ......................1 Chapter 2 Device ‰ctiv‰ti‰n and Accessing ................. 3 2.1 ‰ctiv‰‰‰ Device ........................3 2.1.1 ‰ctiv‰‰‰ Device via Web Browser .................. 3 2.1.2 ‰ctiv‰‰‰...
  • Page 7 TandemVu PTZ Camera User Manual 4.3 Set Patrol Scan ........................19 4.3.1 Set One-Touch Patrol ....................20 4.4 Set ‰‰‰〷‰rn Scan ........................20 4.5 Set Limit ..........................21 4.6 Set Home ‰‰‰‰ti‰n ........................ 22 4.7 Set Park ‰cti‰n ........................22 4.7.1 Set One-Touch Park .....................
  • Page 8 TandemVu PTZ Camera User Manual 5.1.7 Conduct Regional Exposure ..................31 5.1.8 Count Pixel ........................31 5.1.9 Light ..........................32 5.1.10 Operate Wiper ......................32 5.1.11 Lens ‰n‰ti‰‰‰‰‰ti‰n ...................... 33 5.1.12 Track Manually ......................33 5.1.13 Conduct 3D ‰‰‰‰ti‰n‰n‰ ..................... 33 5.2 Set Transmission Parameters ....................
  • Page 9 TandemVu PTZ Camera User Manual 6.5 Target Cropping ........................40 6.6 Display Info. on Stream ......................41 6.7 Display ‰‰〷呠n‰‰ ........................41 6.7.1 Scene Mode ........................ 41 6.7.2 Image Parameters Switch .................... 46 6.7.3 Mirror .......................... 47 6.7.4 Video Standard ......................47 6.8 OSD ............................
  • Page 10 TandemVu PTZ Camera User Manual 8.1.4 Set ‰xc‰‰ti‰n Alarm ....................63 8.1.5 Set Audio ‰xc‰‰ti‰n ‰‰‰‰cti‰n ..................63 8.2 Smart Event .......................... 64 8.2.1 Set Intrusion ‰‰‰‰cti‰n ....................64 8.2.2 Set Line Crossing ‰‰‰‰cti‰n ..................66 8.2.3 Set Region Entrance ‰‰‰‰cti‰n ................... 68 8.2.4 Set Region ‰x‰tin‰...
  • Page 11 TandemVu PTZ Camera User Manual 10.5 Access to Device via PPPoE Dial Up C‰nn‰cti‰n ..............83 10.6 Accessing via Mobile Client ....................84 10.6.1 Enable Hik-Connect Service on Camera ..............84 10.6.2 Set Up Hik-Connect ....................85 10.6.3 Add Camera to Hik-Connect ..................86 10.7 HTTP(S) ..........................
  • Page 12 TandemVu PTZ Camera User Manual 11.9 View Open Source ‰‰ftw‰r‰ License .................. 94 11.10 Set Live View C‰nn‰cti‰n ....................94 11.11 Time and Date ........................95 11.11.1 Synchronize Time Manually ..................95 11.11.2 Synchronize Time by Satellite ................. 95 11.11.3 Set NTP Server ......................95 11.11.4 Set DST ........................

  • Page 13: Chapter 1 Overview

    TandemVu PTZ Camera User Manual Chapter 1 Overview 1.1 Product ‰n‰‰‰‰‰cti‰n The Smart-Linkage PTZ Camera is an HD camera for remote monitoring through network. It is easy to install with simple wiring and is easy to use. The device consists of two channels: Camera 01 is the PTZ channel and Camera 02 is the panoramic channel.
  • Page 14 TandemVu PTZ Camera User Manual Recommended ‰‰‰c‰‰〶c‰ti‰n‰ ‰‰‰r‰tin‰ System M‰cr‰‰‰ft Windows 7/ Windows 8/ Windows 10 Mac OS 10.13 or later Intel® ‰‰nti‰m® IV 3.0 GHz or higher 1 GB or higher Display 1024 × 768 r‰‰‰‰‰ti‰n or higher Web Browser...

  • Page 15: Chapter 2 Device ‰Ctiv‰Ti‰N And Accessing

    TandemVu PTZ Camera User Manual Chapter 2 Device ‰ctiv‰ti‰n and Accessing To protect the security and privacy of the user account and data, you should set a login password to ‰ctiv‰‰‰ the device when access the device via network. Note Refer to the user manual of the ‰‰ftw‰r‰...

  • Page 16: Ctiv‰‰‰ Via Sadp

    TandemVu PTZ Camera User Manual 2.1.2 ‰ctiv‰‰‰ via SADP SADP is a tool to detect, ‰ctiv‰‰‰ and modify the IP address of the device over the LAN. Before You Start Get the SADP ‰‰ftw‰r‰ from the supplied disk or the ‰〶噠c‰‰‰ website ‰‰〷‰‰‰‰...

  • Page 17: Access Device Via Web Browser

    TandemVu PTZ Camera User Manual 2) Change the device IP address to the same subnet as your computer by either modifying the IP address manually or checking Enable DHCP. 3) Input the admin password and click Modify to ‰ctiv‰‰‰ your IP address m‰‰‰‰〶c‰ti‰n‰...

  • Page 18: Admin Password Recovery

    TandemVu PTZ Camera User Manual ‰‰‰‰‰tin‰ System Web Browser ‰‰‰‰‰ti‰n Windows Internet Explorer 10+ Follow pop-up prompts to ● Google Chrome 57 and complete plug-in ‰n‰‰‰‰‰‰ti‰n‰ ● earlier version Mozilla Firefox 52 and earlier ● version Google Chrome 57+ Click to download and install ●...

  • Page 19: Illegal Login Lock

    TandemVu PTZ Camera User Manual You can click Forget Password and answer the security q‰‰‰ti‰n to reset the admin password when access the device via browser. Email You can set the account security during the ‰ctiv‰ti‰n‰ Or you can go to C‰n‰〶‰‰‰‰ti‰n → System →...

  • Page 20: Chapter 3 Smart ‰‰Ncti‰N

    TandemVu PTZ Camera User Manual Chapter 3 Smart ‰‰ncti‰n 3.1 Allocate VCA Resource VCA resource ‰‰〶‰r‰ you ‰‰ti‰n‰ to enable certain VCA ‰‰ncti‰n‰ according to actual needs. It helps allocate more resources to the desired ‰‰ncti‰n‰‰ Steps 1. Click VCA on the ‰‰ft tab.

  • Page 21: Set Camera Info

    TandemVu PTZ Camera User Manual 3.2.1 Set Camera Info Customize ‰‰‰c‰‰〶c ‰n‰‰rm‰ti‰n for the device. It may help ‰‰‰nti‰y a certain device when m‰‰ti‰‰‰ devices are under management. Go Open ‰‰‰tf‰‰m → General VCA Resource to set Camera No. and Camera Info.
  • Page 22 TandemVu PTZ Camera User Manual Normal Mode ‰‰〷呠n‰‰ Steps 1. ‰‰ti‰n‰‰‰ Click Lock to lock PTZ control to prevent the ‰n‰‰rr‰‰ti‰n from other PTZ related ‰cti‰n during c‰n‰〶‰‰r‰ti‰n‰ Normally, the PTZ control is ‰‰‰‰m‰tic‰‰‰y locked when you enter the c‰n‰〶‰‰r‰ti‰n interface.

  • Page 23: Operate Manual Face Capture

    TandemVu PTZ Camera User Manual 1) Go to VCA → Set ‰‰‰‰‰c‰ti‰n → Face R‰c‰‰n‰ti‰n → Auto-Switch Schedule and Linkage Method . 2) Click Modify. 3) Draw tim‰ bars as desired. 4) Click a tim‰ bar and click Set Scene Auto-switch.

  • Page 24: Face Capture Algorithm Parameters

    TandemVu PTZ Camera User Manual Face B‰‰‰ti‰〶c‰ti‰n Check Face B‰‰‰ti‰〶c‰ti‰n and adjust the b‰‰‰ti‰〶c‰ti‰n level as needed. Note Face B‰‰‰ti‰〶c‰ti‰n slightly adjusts skin tone and reduces facial noise. Background Picture ‰‰〷呠n‰‰ Comparing to target picture, background picture is the scene image ‰‰〶‰r‰ extra environmental ‰n‰‰rm‰ti‰n‰...
  • Page 25 TandemVu PTZ Camera User Manual This ‰‰ncti‰n can ‰〶‰‰‰r out repeated captures of certain face. Note Remove Duplicated Faces, Face Picture Comparison, and Face Modeling cannot be turned on simultaneously, and the device can support only one ‰‰ncti‰n at a tim‰‰ The last one you turned on can eventually take ‰‰〶‰c‰‰...

  • Page 26: Display Alarm

    TandemVu PTZ Camera User Manual It refers to the reference brightness of a face in the face exposure mode. If a face in the actual scene is brighter than the set reference brightness, the device lower the exposure level. If a face in the actual scene is darker than the set reference, the device increases the exposure level.
  • Page 27 TandemVu PTZ Camera User Manual Download Display Picture Click and the device stores captured pictures to the browser cache. Hover the pointer over the icon to see the number of pictures in the cache. Click again to download the pictures in a package.

  • Page 28: Chapter 4 Ptz

    TandemVu PTZ Camera User Manual Chapter 4 PTZ PTZ is an ‰bbr‰v‰‰ti‰n for pan, ti‰‰‰ and zoom. It means the movement ‰‰ti‰n‰ of the camera. 4.1 PTZ Control In live view interface, you can use the PTZ control b‰‰〷‰n‰ to control the device panning, ti‰tin‰‰...
  • Page 29 TandemVu PTZ Camera User Manual C‰m‰‰tib‰‰ The control speed is same as Keyboard Control Speed. Pedestrian Choose Pedestrian when you monitor the pedestrians. Non-motor Vehicle Choose Non-motor Vehicle when you monitor the non-motor vehicles. Motor Vehicle Choose Motor Vehicle when you monitor the motor vehicles.

  • Page 30: Set Preset

    TandemVu PTZ Camera User Manual Iris When the image is too dark, click the b‰‰〷‰n to enlarge the iris. When the image is too bright, click the b‰‰〷‰n to stop down the iris. 4.2 Set Preset A preset is a ‰r‰‰‰‰〶n‰‰ image ‰‰‰‰ti‰n‰ For the ‰‰‰〶n‰‰ preset, you can call the preset No. to view the ‰‰‰‰ti‰n‰...

  • Page 31: Set Patrol Scan

    TandemVu PTZ Camera User Manual Preset No. ‰‰ncti‰n Preset No. ‰‰ncti‰n Auto ‰〶‰‰ Set manual limits Back to origin Save manual limits Call patrol 1 Remote reboot Call patrol 2 Call OSD menu Call patrol 3 Stop a scan Call patrol 4...

  • Page 32: Set One-Touch Patrol

    TandemVu PTZ Camera User Manual It is the ‰‰r‰ti‰n staying on one patrol point. Delete the presets in patrol. Adjust the preset order. Note A patrol can be c‰n‰〶‰‰r‰‰ with 32 presets at most, and 2 presets at least. 4. Click OK to ‰〶n‰‰‰ a patrol ‰‰〷呠n‰‰...

  • Page 33: Set Limit

    TandemVu PTZ Camera User Manual Note Recording stops when the space for ‰‰‰〷‰rn scan is 0%. 5. Click to complete one ‰‰‰〷‰rn scan path ‰‰〷呠n‰‰‰ 6. Click to call ‰‰‰〷‰rn scan. Stop ‰‰‰〷‰rn scan. Reset ‰‰‰〷‰rn scan path. Delete the selected ‰‰‰〷‰rn scan.

  • Page 34: Set Home ‰‰‰‰Ti‰N

    TandemVu PTZ Camera User Manual 4.6 Set Home ‰‰‰‰ti‰n Home ‰‰‰‰ti‰n refers to the r‰‰‰tiv‰ ‰n‰ti‰‰ ‰‰‰‰ti‰n of the device azimuth. You can set the home ‰‰‰‰ti‰n if you need to select one point in the scene as the base point.

  • Page 35: Set Scheduled Tasks

    TandemVu PTZ Camera User Manual 4.8 Set Scheduled Tasks You can set the device to perform a certain task during a certain period. Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → PTZ → Scheduled Tasks . 2. Check Enable. 3. Select the task type and set the period. For ‰‰〷呠n‰ the period, refer to Set Arming Schedule .

  • Page 36: Set Privacy Mask

    TandemVu PTZ Camera User Manual It refers to the tim‰ interval of PTZ ‰‰‰r‰ti‰n controlled by ‰‰‰〶‰r‰n‰ signals. When the ‰‰‰r‰ti‰n with high priority is ‰〶n‰‰‰‰‰‰ the low priority signal controls the device ‰ft‰r the ‰‰〷呠n‰ interval. 3. Click Save.

  • Page 37: Panorama Linkage

    TandemVu PTZ Camera User Manual Note More c‰‰‰br‰ti‰n points may increase c‰‰‰br‰ti‰n accuracy, but more focusing tim‰ is required. The default amount is recommended. 3. Select the scene to display the c‰‰‰br‰ti‰n line. A red line displays on live image.

  • Page 38: Set Panorama Linkage - Manual C‰‰‰Br‰Ti‰N

    TandemVu PTZ Camera User Manual Click One-touch C‰‰‰b‰‰ti‰n. When c‰‰‰br‰ti‰n for all scenes is complete, click Stop C‰‰‰b‰‰ti‰n to exit. Single Scene If certain scenes in panoramic channel have bad ‰ti‰c‰‰n‰ ‰‰〶‰c‰‰ it is C‰‰‰b‰‰ti‰n recommended to use Single Scene C‰‰‰b‰‰ti‰n to calibrate these scenes.

  • Page 39: Gps C‰‰‰Br‰Ti‰N

    TandemVu PTZ Camera User Manual 4.14 GPS C‰‰‰b‰‰ti‰n GPS c‰‰‰br‰ti‰n is used to map the geographical ‰‰c‰ti‰n to the camera scene so that the device can calculate the r‰‰‰‰tim‰ geographic ‰n‰‰rm‰ti‰n of targets. This ‰‰ncti‰n is only supported under certain VCA resource ‰‰ti‰n‰‰...

  • Page 40: Set Device ‰‰‰‰Ti‰N

    TandemVu PTZ Camera User Manual Note The PTZ control is ‰‰‰‰m‰tic‰‰‰y locked to avoid ‰n‰‰rr‰‰ti‰n during c‰n‰〶‰‰r‰ti‰n‰ 2. Set v‰r‰‰〶c‰ti‰n points. 1) Adjust the pan, ti‰‰‰ and zoom to ‰〶n‰ the scene with a v‰r‰‰〶c‰ti‰n point. 2) Click and click on the v‰r‰‰〶c‰ti‰n point on the live image.

  • Page 41: Set Manual Compass

    TandemVu PTZ Camera User Manual What to do next If you lose ‰‰r‰cti‰n when ‰‰‰r‰tin‰ the device, you can click Point to North to call the north ‰‰‰‰ti‰n that is saved in the device. 4.15.1 Set Manual Compass Use a ‰‰r‰cti‰n ‰n‰‰c‰tin‰ device to determine the North at the device ‰‰c‰ti‰n‰ and set the North for the device.

  • Page 42: Chapter 5 Live View

    TandemVu PTZ Camera User Manual Chapter 5 Live View It introduces the live view parameters, ‰‰ncti‰n icons and transmission parameters ‰‰〷呠n‰‰‰ 5.1 Live View Parameters The supported ‰‰ncti‰n‰ vary depending on the model. Note For m‰‰tic‰‰nn‰‰ devices, select the desired channel ‰〶r‰‰ before live view ‰‰〷呠n‰‰‰...

  • Page 43: Start Digital Zoom

    TandemVu PTZ Camera User Manual - When you access the device via Internet Explorer, you can select Webcomponents or QuickTime. - When you access the device via the other browsers, you can select Webcomponents, QuickTime or MJPEG. 5.1.5 Start Digital Zoom It helps to see a detailed ‰n‰‰rm‰ti‰n of any region in the image.

  • Page 44: Light

    TandemVu PTZ Camera User Manual 2. Drag the mouse on the image to select a desired rectangle area. The width pixel and height pixel are displayed on the b‰‰〷‰m of the live view image. 5.1.9 Light Click to turn on or turn ‰‰〶 the illuminator.

  • Page 45: Lens ‰N‰Ti‰‰‰‰‰Ti‰N

    TandemVu PTZ Camera User Manual 5.1.11 Lens ‰n‰ti‰‰‰‰‰ti‰n Lens ‰n‰ti‰‰‰‰‰ti‰n is used on the device equipped with motorized lens. The ‰‰ncti‰n can reset lens when long tim‰ zoom or focus results in blurred image. This ‰‰ncti‰n varies according to ‰‰‰〶‰r‰n‰...
  • Page 46 TandemVu PTZ Camera User Manual Protocol TCP ensures complete delivery of streaming data and b‰‰〷‰r video quality, yet the r‰‰‰‰tim‰ transmission will be ‰‰〶‰c‰‰‰‰ It is suitable for the stable network environment. UDP is suitable for the unstable network environment that does not demand high video ‰〶‰‰ncy‰...

  • Page 47: Chapter 6 Video And Audio

    TandemVu PTZ Camera User Manual Chapter 6 Video and Audio This part introduces the c‰n‰〶‰‰r‰ti‰n of video and audio related parameters. 6.1 Video ‰‰〷呠n‰‰ This part introduces the ‰‰〷呠n‰‰ of video parameters, such as, stream type, video encoding, and r‰‰‰‰‰ti‰n‰...

  • Page 48: Ti‰N

    TandemVu PTZ Camera User Manual 6.1.3 R‰‰‰‰‰ti‰n Select video r‰‰‰‰‰ti‰n according to actual needs. Higher r‰‰‰‰‰ti‰n requires higher bandwidth and storage. 6.1.4 Bitrate Type and Max. Bitrate Constant Bitrate It means that the stream is compressed and ‰r‰n‰m‰‰〷‰‰ at a c‰m‰‰r‰tiv‰‰y ‰〶x‰‰ bitrate. The compression speed is fast, but mosaic may occur on the image.
  • Page 49 TandemVu PTZ Camera User Manual H.264 H.264, also known as MPEG-4 Part 10, Advanced Video Coding, is a compression standard. Without compressing image quality, it increases compression r‰ti‰ and reduces the size of video ‰〶‰‰ than MJPEG or MPEG-4 Part 2.

  • Page 50: I-Frame Interval

    TandemVu PTZ Camera User Manual 6.1.8 ‰‰‰‰〶‰‰ This ‰‰ncti‰n means that under the same bitrate, the more complex the ‰r‰‰〶‰‰ is, the higher the quality of the image is, and the requirement for network bandwidth is also higher. 6.1.9 I-Frame Interval I-frame interval ‰‰‰〶n‰‰...

  • Page 51: Audio Input

    TandemVu PTZ Camera User Manual 6.2.1 Audio Input External audio pick-up device is available for audio input, and audio encoding and input volume are c‰n‰〶‰‰r‰b‰‰‰ Audio Encoding The device ‰‰〶‰r‰ several compression standard. Select according to your need. Audio Input LineIn is supported for external audio pick-up device.

  • Page 52: Roi

    TandemVu PTZ Camera User Manual 6.4 ROI ROI (Region of Interest) encoding helps to discriminate the ROI and background ‰n‰‰rm‰ti‰n in video compression. The technology assigns more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background ‰n‰‰rm‰ti‰n is less focused.

  • Page 53: Display Info. On Stream

    TandemVu PTZ Camera User Manual 2. Check Enable. 3. Select a Cropping R‰‰‰‰‰ti‰n. Cropping R‰‰‰‰‰ti‰n Cropping r‰‰‰‰‰ti‰n is the main stream r‰‰‰‰‰ti‰n ‰ft‰r target cropping. A red frame appears in the live view. 4. Drag the frame to the target area.
  • Page 54 TandemVu PTZ Camera User Manual Image Adjustment By ‰‰‰‰‰tin‰ the Brightness, ‰‰‰‰‰‰ti‰n, Contrast and Sharpness, the image can be best displayed. Exposure ‰‰〷呠n‰‰ Exposure is controlled by the c‰mb‰n‰ti‰n of iris, ‰‰‰‰〷‰r‰ and gain. You can adjust image ‰‰〶‰c‰ by ‰‰〷呠n‰...
  • Page 55 TandemVu PTZ Camera User Manual Semi-auto The device focuses once ‰ft‰r the PTZ and lens zooming. If the image is clear, the focus does not change when the scene changes. Manual You can adjust the focus manually on the live view page.
  • Page 56 TandemVu PTZ Camera User Manual When the mode is set to Auto, the supplement light is ‰‰‰‰m‰tic‰‰‰y turned in or ‰‰〶 according to the image brightness. Brightness Limit Adjust the upper limit of supplement light power. If you focus on an object against strong backlight, the object will be too dark to be seen clearly. BLC (backlight c‰m‰‰n‰‰ti‰n) compensates light to the object in the front to make it clear.
  • Page 57 TandemVu PTZ Camera User Manual Digital Noise ‰‰‰‰cti‰n is used to reduce the image noise and improve the image quality. Normal and Expert modes are selectable. Normal Set the DNR level to control the noise r‰‰‰cti‰n degree. The higher level means stronger r‰‰‰cti‰n degree.

  • Page 58: Image Parameters Switch

    TandemVu PTZ Camera User Manual Figure 6-3 White Balance Defog You can enable the defog ‰‰ncti‰n when the environment is foggy and the image is misty. It enhances the subtle details so that the image appears clearer. Figure 6-4 Defog Increase the stability of video image by using ‰‰‰〷‰r c‰m‰‰n‰‰ti‰n technology.

  • Page 59: Mirror

    TandemVu PTZ Camera User Manual 2. Select and c‰n‰〶‰‰r‰ the corresponding tim‰ period and linked scene mode. Note For Linked Scene c‰n‰〶‰‰r‰ti‰n‰ refer to Scene Mode . 3. Click Save. Set Link to Preset You can set a preset to switch the image to a linked scene.
  • Page 60 TandemVu PTZ Camera User Manual Character Set Select character set for displayed ‰n‰‰rm‰ti‰n‰ If Korean is required to be displayed on screen, select EUC-KR. Otherwise, select GBK. Display Set camera name, date, week, and their related display formats. Format ‰‰〷呠n‰‰...

  • Page 61: Chapter 7 Video Recording And Picture Capture

    TandemVu PTZ Camera User Manual Chapter 7 Video Recording and Picture Capture This part introduces the ‰‰‰r‰ti‰n‰ of capturing video clips and snapshots, playback, and downloading captured ‰〶‰‰‰‰ 7.1 Storage ‰‰〷呠n‰‰ This part introduces the c‰n‰〶‰‰r‰ti‰n of several common storage paths.
  • Page 62 The device detects the status of Hikvision memory card. You receive n‰ti‰〶c‰ti‰n‰ when your memory card is detected abnormal. Before You Start The c‰n‰〶‰‰r‰ti‰n page only appears when a Hikvision memory card is installed to the device. Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Storage → Storage Management → Memory Card ‰‰‰‰cti‰n .

  • Page 63: Set Ftp

    TandemVu PTZ Camera User Manual It shows the percentage of the remaining lifespan. The lifespan of a memory card may be ‰n‰〶‰‰nc‰‰ by factors such as its capacity and the bitrate. You need to change the memory card if the remaining lifespan is not enough.

  • Page 64: Set Nas

    TandemVu PTZ Camera User Manual Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Event → Alarm ‰‰〷呠n‰ → FTP . 2. C‰n‰〶‰‰r‰ FTP ‰‰〷呠n‰‰‰ Server Address and Port The FTP server address and corresponding port. User Name and Password The FTP user should have the permission to upload pictures.

  • Page 65: Emmc ‰R‰‰‰Cti‰N

    TandemVu PTZ Camera User Manual M‰‰ntin‰ Type Select ‰〶‰‰ system protocol according to the ‰‰‰r‰ti‰n system. Enter user name and password of the net HDD to guarantee the security if SMB/CIFS is selected. 4. Set the Server Address and File Path for the disk.

  • Page 66: Video Recording

    TandemVu PTZ Camera User Manual Steps C‰‰ti‰n If the cloud storage is enabled, the pictures are stored in the cloud video manager ‰〶r‰‰‰y‰ 1. Go to C‰n‰〶‰‰‰‰ti‰n → Storage → Storage Management → Cloud Storage . 2. Check Enable. 3. Set basic parameters.
  • Page 67 TandemVu PTZ Camera User Manual Note The record type is vary according to ‰‰‰〶‰r‰n‰ models. C‰ntin‰‰‰‰ The video will be recorded c‰ntin‰‰‰‰‰y according to the schedule. M‰ti‰n When m‰ti‰n ‰‰‰‰cti‰n is enabled and trigger recording is selected as linkage method, object movement is recorded.

  • Page 68: Record Manually

    TandemVu PTZ Camera User Manual The recordings are deleted when they exceed the expired tim‰‰ The expired tim‰ is c‰n‰〶‰‰r‰b‰‰‰ Note that once the recordings are deleted, they can not be recovered. 7. Click Save. 7.2.2 Record Manually Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Local .

  • Page 69: Capture ‰‰‰‰M‰Tic‰‰‰Y

    TandemVu PTZ Camera User Manual 7.3.1 Capture ‰‰‰‰m‰tic‰‰‰y This ‰‰ncti‰n can capture pictures ‰‰‰‰m‰tic‰‰‰y during c‰n‰〶‰‰r‰‰ tim‰ periods. Before You Start If event-triggered capture is required, you should c‰n‰〶‰‰r‰ related linkage methods in event ‰‰〷呠n‰‰‰ Refer to Event and Alarm for event ‰‰〷呠n‰‰‰...

  • Page 70: View And Download Picture

    TandemVu PTZ Camera User Manual The picture is compressed with good quality. 3. Click Save. 4. Click near the live view or play back window to capture a picture manually. 7.3.3 View and Download Picture You can search, view and download the pictures stored in the local storage or network storage.

  • Page 71: Chapter 8 Event And Alarm

    TandemVu PTZ Camera User Manual Chapter 8 Event and Alarm This part introduces the c‰n‰〶‰‰r‰ti‰n of events. The device takes certain response to triggered alarm. 8.1 Basic Event 8.1.1 Set M‰ti‰n ‰‰‰‰cti‰n This ‰‰ncti‰n detects moving objects in the ‰‰‰‰cti‰n region and trigger linkage ‰cti‰n‰‰...
  • Page 72 TandemVu PTZ Camera User Manual Note This ‰‰ncti‰n is only available for certain device models under certain ‰‰〷呠n‰‰‰ Please refer to the actual ‰‰〷呠n‰‰‰ 4. Click . Click and drag the mouse on the live image, and then right click the mouse to ‰〶n‰‰‰...

  • Page 73: Set Video Tampering Alarm

    TandemVu PTZ Camera User Manual Figure 8-1 Set Rules 4. Click to clear all the areas. 5. Click Save. 6. ‰‰ti‰n‰‰‰ Repeat above steps to set m‰‰ti‰‰‰ areas. 8.1.2 Set Video Tampering Alarm When the c‰n‰〶‰‰r‰‰ area is covered and cannot be monitored normally, the alarm is triggered and the device takes certain alarm response ‰cti‰n‰‰...

  • Page 74: Set Alarm Input

    TandemVu PTZ Camera User Manual Figure 8-2 Set Video Tampering Area 6. ‰‰ti‰n‰‰‰ Click to delete all the drawn areas. 7. Refer to Set Arming Schedule for ‰‰〷呠n‰ scheduled tim‰‰ Refer to Linkage Method ‰‰〷呠n‰‰ for ‰‰〷呠n‰ linkage method. 8. Click Save.

  • Page 75: Set ‰Xc‰‰Ti‰N Alarm

    TandemVu PTZ Camera User Manual Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Event → Event and ‰‰‰‰cti‰n → Alarm Input . 2. Select an Alarm Input NO. and click to set alarm input. 3. Select Alarm Type from the dropdown list. Edit the Alarm Name.

  • Page 76: Smart Event

    TandemVu PTZ Camera User Manual Audio Loss ‰‰‰‰cti‰n Detect sudden loss of audio track. Sudden Increase of Sound Intensity ‰‰‰‰cti‰n Detect sudden increase of sound intensity. ‰‰n‰‰tiv‰‰y and Sound Intensity Threshold are c‰n‰〶‰‰r‰b‰‰‰ Note The lower the ‰‰n‰‰tiv‰‰y is, the more ‰‰‰n‰‰〶c‰n‰ the change should be to trigger the ●...
  • Page 77 TandemVu PTZ Camera User Manual 2. Select a channel. 3. Check Enable. 4. ‰‰ti‰n‰‰‰ Click Lock to lock PTZ control to prevent the ‰n‰‰rr‰‰ti‰n from other PTZ related ‰cti‰n during c‰n‰〶‰‰r‰ti‰n‰ Normally, the PTZ control is ‰‰‰‰m‰tic‰‰‰y locked when you enter the c‰n‰〶‰‰r‰ti‰n interface.

  • Page 78: Set Line Crossing ‰‰‰‰Cti‰N

    TandemVu PTZ Camera User Manual Note Up to 4 rules can be set. 10. Set arming schedule. See Set Arming Schedule . 11. Set linkage method. See Linkage Method ‰‰〷呠n‰‰ . 8.2.2 Set Line Crossing ‰‰‰‰cti‰n Line crossing ‰‰‰‰cti‰n is used to detect the object movement of crossing a ‰r‰‰‰‰〶n‰‰ line. When it occurs, the device takes linkage ‰cti‰n‰...
  • Page 79 TandemVu PTZ Camera User Manual Figure 8-4 Draw Line 7. ‰‰ti‰n‰‰‰ Set the minimum size and the maximum size for the target to improve ‰‰‰‰cti‰n accuracy. Only targets whose size are between the maximum size and the minimum size trigger the ‰‰‰‰cti‰n‰...

  • Page 80: Set Region Entrance ‰‰‰‰Cti‰N

    TandemVu PTZ Camera User Manual 8.2.3 Set Region Entrance ‰‰‰‰cti‰n Region entrance ‰‰‰‰cti‰n is used to detect the object movement of entering a ‰r‰‰‰‰〶n‰‰ area. When it occurs, the device takes linkage ‰cti‰n‰ as response. Before You Start Go to VCA → Select ‰‰‰‰‰c‰ti‰n to select Smart Event, and click Next to enable the ‰‰ncti‰n‰...

  • Page 81: Set Region ‰X‰Tin‰ ‰‰‰‰Cti‰N

    TandemVu PTZ Camera User Manual Figure 8-5 Draw Area 8. Click Save. 9. ‰‰ti‰n‰‰‰ Click Add, and repeat above steps to set other rules. Note Up to 4 rules can be set. 10. Set arming schedule. See Set Arming Schedule .
  • Page 82 TandemVu PTZ Camera User Manual 5. Adjust the live image to the desired scene by using PTZ control b‰‰〷‰n‰‰ 6. ‰‰ti‰n‰‰‰ Set the minimum size and the maximum size for the target to improve ‰‰‰‰cti‰n accuracy. Only targets whose size are between the maximum size and the minimum size trigger the ‰‰‰‰cti‰n‰...

  • Page 83: Set Tracking Parameters

    TandemVu PTZ Camera User Manual 8.2.5 Set Tracking Parameters The tracking parameters includes the ‰n‰ti‰‰ tracking ‰‰‰‰ti‰n‰ tracking zoom r‰ti‰‰ tracking ‰‰r‰ti‰n‰ and advanced parameters. Steps 1. Go to VCA → Set ‰‰‰‰‰c‰ti‰n → General ‰‰〷呠n‰‰ → Tracking Parameters .

  • Page 84: Set Tracking Parameters

    TandemVu PTZ Camera User Manual 8.2.6 Set Tracking Parameters Adjust the m‰ti‰n parameters of the device for b‰‰〷‰r target tracking performance. Steps 1. Go to VCA → Set ‰‰‰‰‰c‰ti‰n → Smart Event → Advanced ‰‰〷呠n‰‰ . 2. ‰‰ti‰n‰‰‰ Check Tuning Mode.

  • Page 85: Chapter 9 Arming Schedule And Alarm Linkage

    TandemVu PTZ Camera User Manual Chapter 9 Arming Schedule and Alarm Linkage Arming schedule is a customized tim‰ period in which the device performs certain tasks. Alarm linkage is the response to the detected certain incident or target during the scheduled tim‰‰...

  • Page 86: Trigger Alarm Output

    TandemVu PTZ Camera User Manual 9.2.1 Trigger Alarm Output If the device has been connected to an alarm output device, and the alarm output No. has been c‰n‰〶‰‰r‰‰‰ the device sends alarm ‰n‰‰rm‰ti‰n to the connected alarm output device when an alarm is triggered.

  • Page 87: Ftp/Nas/Memory Card Uploading

    TandemVu PTZ Camera User Manual Custom a name for the alarm output. 2. Click Manual Alarm to enable manual alarm output. 3. ‰‰ti‰n‰‰‰ Click Clear Alarm to disable manual alarm output. 9.2.2 FTP/NAS/Memory Card Uploading If you have enabled and c‰n‰〶‰‰r‰‰ the FTP/NAS/memory card uploading, the device sends the alarm ‰n‰‰rm‰ti‰n to the FTP server, network ‰‰〷‰c‰‰‰...

  • Page 88: N‰Ti‰Y Surveillance Center

    TandemVu PTZ Camera User Manual Note If you want to use STARTTLS, make sure that the protocol is supported by your email server. If you check the Enable STARTTLS while the protocol is not supported by your email sever, your email is sent with no ‰ncry‰ti‰n‰...
  • Page 89 TandemVu PTZ Camera User Manual Note The ‰‰ncti‰n is only supported by certain camera models. Set Audible Alarm Output When the device detects targets in the ‰‰‰‰cti‰n area, audible alarm can be triggered as a warning. Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Event → Alarm ‰‰〷呠n‰ → Audible Alarm Output .

  • Page 90: Alarm Server

    TandemVu PTZ Camera User Manual 9.2.8 Alarm Server The device can send alarms to ‰‰‰tin‰ti‰n IP address or host name through HTTP, HTTPS, or ISUP protocol. The ‰‰‰tin‰ti‰n IP address or host name should support HTTP, HTTP, or ISUP data transmission.

  • Page 91: Chapter 10 Network ‰‰〷呠N

    TandemVu PTZ Camera User Manual Chapter 10 Network ‰‰〷呠n‰‰ 10.1 TCP/IP TCP/IP ‰‰〷呠n‰‰ must be properly c‰n‰〶‰‰r‰‰ before you operate the device over network. IPv4 and IPv6 are both supported. Both versions can be c‰n‰〶‰‰r‰‰ simultaneously without c‰n‰〶‰ctin‰ to each other.

  • Page 92: Port Mapping

    TandemVu PTZ Camera User Manual Input IPv6 Address, IPv6 Subnet, IPv6 Default Gateway. Consult the network administrator for required ‰n‰‰rm‰ti‰n‰ It stands for maximum transmission unit. It is the size of the largest protocol data unit that can be communicated in a single network layer ‰r‰n‰‰cti‰n‰...

  • Page 93: Set Manual Port Mapping

    TandemVu PTZ Camera User Manual 10.2.2 Set Manual Port Mapping Steps 1. Check Enable UPnP™, and choose a friendly name for the device, or you can use the default name. 2. Select the port mapping mode to Manual, and set the external port to be the same as the internal port.

  • Page 94: Snmp

    TandemVu PTZ Camera User Manual Figure 10-1 Port Mapping on Router Note The port of the network camera cannot c‰n‰〶‰c‰ with other ports. For example, some web management port of the router is 80. Change the camera port if it is the same as the management port.

  • Page 95: Access To Device Via Domain Name

    TandemVu PTZ Camera User Manual And you also need to use the ‰‰‰〶‰r‰n‰ version according to the security level required. SNMP v1 is not secure and SNMP v2 requires password for access. And SNMP v3 provides ‰ncry‰ti‰n and if you use the third version, HTTPS protocol must be enabled.

  • Page 96: Accessing Via Mobile Client

    TandemVu PTZ Camera User Manual ‰ft‰r successful dial-up, the dynamic IP address of the WAN is displayed. User Name User name for dial-up network access. Password Password for dial-up network access. C‰n‰〶‰m Input your dial-up password again. 4. Click Save.

  • Page 97: Set Up Hik-Connect

    - Visit ‰‰〷‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰v‰‰‰‰n‰‰‰m to download the ‰‰‰‰‰c‰ti‰n according to your mobile phone system. - Visit the ‰〶噠c‰‰‰ site of our company. Then go to Support → Tools → Hikvision App Store . - Scan the QR code below to download the ‰‰‰‰‰c‰ti‰n‰...

  • Page 98: Add Camera To Hik-Connect

    TandemVu PTZ Camera User Manual Visit ‰‰〷‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰v‰‰‰‰n‰‰‰m‰‰‰‰‰〷‰‰‰‰‰‰‰‰n‰‰‰‰‰‰m‰ to refer to the ‰r‰‰b‰‰‰‰‰‰tin‰‰ ● Visit ‰‰〷‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰v‰‰‰‰n‰‰‰m‰ , and click ‰n‰‰‰‰‰‰ti‰n Help at the upper right corner of ● the interface to refer to the ‰r‰‰b‰‰‰‰‰‰tin‰‰ 2. Start the ‰‰‰‰‰c‰ti‰n and register for a Hik-Connect user account.

  • Page 99: Http(S)

    TandemVu PTZ Camera User Manual 10.7 HTTP(S) HTTP is an ‰‰‰‰‰c‰ti‰n‰‰‰y‰r protocol for ‰r‰n‰m‰〷呠n‰ hypermedia documents. HTTPS is a network protocol that enables encrypted transmission and ‰‰‰nti‰y ‰‰‰‰‰ntic‰ti‰n‰ which improves the security of remote access. Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Network → Network Service → HTTP(S) .

  • Page 100: M‰‰Tic‰‰‰ Discovery

    TandemVu PTZ Camera User Manual 10.8.1 M‰‰tic‰‰‰ Discovery Go to C‰n‰〶‰‰‰‰ti‰n → Network → Network ‰‰〷呠n‰‰ → TCP/IP to enable this ‰‰ncti‰n‰ Check the Enable M‰‰tic‰‰‰ Discovery, and then the online network camera can be ‰‰‰‰m‰tic‰‰‰y detected by client ‰‰ftw‰r‰ via private m‰‰tic‰‰‰ protocol in the LAN.

  • Page 101: M‰‰Tic

    TandemVu PTZ Camera User Manual Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Network → Network Service → SRTP . 2. Enter the Port number. 3. Set M‰‰tic‰‰‰ parameters. Stream Type The stream type as the m‰‰tic‰‰‰ source. Video Port The video port of the selected stream.

  • Page 102: Websocket(S)

    TandemVu PTZ Camera User Manual Go to C‰n‰〶‰‰‰‰ti‰n → Network → Network Service → Bonjour to enable the ‰‰ncti‰n‰ and click Save. ‰ft‰r enabling the ‰‰ncti‰n‰ the device spread and receive service ‰n‰‰rm‰ti‰n in local area network. 10.12 WebSocket(s) WebSocket or WebSockets protocol should be enabled if you use Google Chrome 57 and its above version or Mozilla Firefox 52 and its above version to visit the device.

  • Page 103: Set Open Network Video Interface

    TandemVu PTZ Camera User Manual Register status turns to Online when the ‰‰ncti‰n is correctly set. 10.16 Set Open Network Video Interface If you need to access the device through Open Network Video Interface protocol, you can c‰n‰〶‰‰r‰ the user ‰‰〷呠n‰‰ to enhance the network security.

  • Page 104: Chapter 11 System And Security

    TandemVu PTZ Camera User Manual Chapter 11 System and Security It introduces system maintenance, system ‰‰〷呠n‰‰ and security management, and explains how to c‰n‰〶‰‰r‰ relevant parameters. 11.1 View Device ‰n‰‰‰m‰ti‰n You can view device ‰n‰‰rm‰ti‰n‰ such as Device No., Model, Serial No. and Firmware Version.

  • Page 105: Search And Manage Log

    TandemVu PTZ Camera User Manual 2. Click Restore or Default according to your needs. Restore Reset device parameters, except user ‰n‰‰rm‰ti‰n‰ IP parameters and video format to the default ‰‰〷呠n‰‰‰ Default Reset all the parameters to the factory default. Note Be careful when using this ‰‰ncti‰n‰...

  • Page 106: Search And Export Data Aware ‰N‰‰Rm‰Ti‰N

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Maintenance → Device Debugging → Diagnose ‰n‰‰‰m‰ti‰n . Click Export. In the pop-up window, check desired diagnose ‰n‰‰rm‰ti‰n and click Export to export corresponding diagnose ‰n‰‰rm‰ti‰n of the device.

  • Page 107: Time And Date

    TandemVu PTZ Camera User Manual 11.11 Time and Date You can c‰n‰〶‰‰r‰ tim‰ and date of the device by c‰n‰〶‰‰r‰n‰ tim‰ zone, tim‰ ‰ync‰r‰n‰‰‰ti‰n and Daylight Saving Time (DST). 11.11.1 Synchronize Time Manually Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → System → System ‰‰〷呠n‰‰ → Time ‰‰〷呠n‰‰ .

  • Page 108: Set Dst

    TandemVu PTZ Camera User Manual Note Server Address is NTP server IP address. 5. Click Test to test server c‰nn‰cti‰n‰ 6. Click Save. 11.11.4 Set DST If the region where the device is located adopts Daylight Saving Time (DST), you can set this ‰‰ncti‰n‰...

  • Page 109: Set Mac Address Filter

    TandemVu PTZ Camera User Manual Steps 1. Go to Maintenance and Security → Security → IP Address Filter . 2. Check Enable. 3. Select the type of IP address ‰〶‰‰‰r‰ Blocklist IP addresses in the list cannot access the device.

  • Page 110: Set Qos

    TandemVu PTZ Camera User Manual Search Security Audit Logs You can search and analyze the security log ‰〶‰‰‰ of the device so as to ‰〶n‰ out the illegal intrusion and troubleshoot the security events. Steps Note This ‰‰ncti‰n is only supported by certain camera models.

  • Page 111: Set Ieee 802.1X

    TandemVu PTZ Camera User Manual Note QoS needs support from network device such as router and switch. Steps 1. Go to C‰n‰〶‰‰‰‰ti‰n → Network → Network ‰‰〷呠n‰‰ → QoS . 2. Set Video/Audio DSCP, Event/Alarm DSCP and Management DSCP. Note Network can ‰‰‰nti‰y the priority of data transmission.

  • Page 112: C‰Rti‰〶C‰‰‰ Management

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Security → Login Management → Control Timeout ‰‰〷呠n‰‰ to complete ‰‰〷呠n‰‰‰ 11.13.8 C‰‰ti‰〶c‰‰‰ Management It helps to manage the server/client c‰rti‰〶c‰‰‰‰ and CA c‰rti‰〶c‰‰‰‰ and to send an alarm if the c‰rti‰〶c‰‰‰‰...
  • Page 113 TandemVu PTZ Camera User Manual 2. Select a self-signed c‰rti‰〶c‰‰‰ from the Server/Client C‰‰ti‰〶c‰‰‰ list. 3. Click Create C‰‰ti‰〶c‰‰‰ Request. 4. Input request ‰n‰‰rm‰ti‰n‰ 5. Click Save. The c‰rti‰〶c‰‰‰ request details are displayed in a pop-up window. 6. Copy the request content and save it as a request ‰〶‰‰‰...

  • Page 114: Tls

    TandemVu PTZ Camera User Manual If the c‰rti‰〶c‰‰‰ is used by certain ‰‰ncti‰n‰ the ‰‰ncti‰n name is shown in the column ‰‰ncti‰n‰. Install CA C‰‰ti‰〶c‰‰‰ Before You Start Prepare a CA c‰rti‰〶c‰‰‰ in advance. Steps 1. Go to Maintenance and Security → Security → C‰‰ti‰〶c‰‰‰ Management .

  • Page 115: User And Account

    TandemVu PTZ Camera User Manual Go to Maintenance and Security → Security → TLS , and enable the desired TLS protocol. Click Save. C‰‰ti‰n Use the ‰‰ncti‰n with c‰‰ti‰n‰ The security risk of device internal ‰n‰‰rm‰ti‰n leakage exists when the ‰‰ncti‰n is enabled.
  • Page 116 TandemVu PTZ Camera User Manual Online Users The ‰n‰‰rm‰ti‰n of users logging into the device is shown. Go to C‰n‰〶‰‰‰‰ti‰n → System → User Management → Online Users to view the list of online users. Simultaneous Login The administrator can set the maximum number of users logging into the system through web browser simultaneously.

  • Page 117: Appendix A. Device Command

    TandemVu PTZ Camera User Manual Appendix A. Device Command Scan the following QR code to get device common serial port commands. Note that the command list contains the commonly used serial port commands for all Hikvision network cameras.

  • Page 118: Appendix B. Device C‰Mm‰N‰C‰Ti‰N Matrix

    TandemVu PTZ Camera User Manual Appendix B. Device C‰mm‰n‰c‰ti‰n Matrix Scan the following QR code to get device c‰mm‰n‰c‰ti‰n matrix. Note that the matrix contains all c‰mm‰n‰c‰ti‰n ports of Hikvision network cameras.

  • Page 119: Appendix C. Faq

    TandemVu PTZ Camera User Manual Appendix C. FAQ Scan the following QR code to ‰〶n‰ the frequently asked q‰‰‰ti‰n‰ of the device. Note that some frequently asked q‰‰‰ti‰n‰ only apply to certain models.
  • Page 120 UD32564B...

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