Axis Q6054 Mk III Manual page 17

AXIS Q6054 Mk III PTZ Network Camera
Troubleshooting
The IP address is
being used by another
device
Possible IP address
conflict with another
device on the same
subnet
The device cannot be accessed from a browser
Cannot log in
The IP address has
been changed by
DHCP
Certificate error when
using IEEE 802.1X
The device is accessible locally but not externally
To access the device externally, we recommend using one of the following applications for Windows
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to
Problems with streaming
Multicast H.264 only
accessible by local
clients
No multicast H.264
displayed in the client
Poor rendering of
H.264 images
Disconnect the Axis device from the network. Run the ping command (in a
Command/DOS window, type
• If you receive:
time=10...
another device on the network. Obtain a new IP address from the
network administrator and reinstall the device.
• If you receive:
is available for use with the Axis device. Check all cabling and
reinstall the device.
The static IP address in the Axis device is used before the DHCP server sets a
dynamic address. This means that if the same default static IP address is also
used by another device, there may be problems accessing the device.
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS)
is used when attempting to log in. You may need to manually type
in the browser's address field.
https
If the password for the user root is lost, the device must be reset to the factory
default settings. See .
IP addresses obtained from a DHCP server are dynamic and may change. If
the IP address has been changed, use AXIS IP Utility or AXIS Device Manager
to locate the device on the network. Identify the device using its model or
serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go
axis.com/support
to .
For authentication to work properly, the date and time settings in the Axis
device must be synchronized with an NTP server. Go to
> Date and time.
axis.com/vms
Check if your router supports multicasting, or if the router settings between
the client and the device need to be configured. The TTL (Time To Live) value
may need to be increased.
Check with your network administrator that the multicast addresses used by
the Axis device are valid for your network.
Check with your network administrator to see if there is a firewall preventing
viewing.
Ensure that your graphics card is using the latest driver. The latest drivers can
usually be downloaded from the manufacturer's website.
and the IP address of the device):
ping
Reply from <IP address>:
this means that the IP address may already be in use by
Request timed out
.
17
bytes=32;
, this means that the IP address
Settings > System
or
http
:
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