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Troubleshooting Guides
Symptom
1. Softener Fails
to Regenerate
Automatically
2. Regeneration at
Wrong Time
3. Loss of Capacity
4. Poor Water Quality
5. High Salt Usgae
6. Loss of Water
Pressure
8
Probable Cause
Power supply plugged into
intermittent or dead power source
Disconnected meter cable
Improper control valve
programming
Defective power supply
Meter is dirty or defective
Defective drive motor
Time of day improperly set, due to
power failure
Regeneration time set improperly
Increased raw water hardness
Brine concentration and or / quality
Resin Fouling
Poor distribution, channeling
(uneven bed surface)
Internal valve leak
Resin age
Resin loss
Check items listed in #1, #2 and #3
By-pass valve open
Channeling
High salt setting
Excessive water in brine tank
Constant flow through the unit
Regenerating too frequently
Scaling / fouling of inlet pipe
Fouled media
Improper backwash setting
Correction
Connect to constant power source
Reconnect cable
Reset program settings
Replace power supply
Clean or replace assembly
Replace motor (contact Dealer)
Reset time of day programming
and install 9-volt battery
Reset regeneration time
programming
Increased hardness setting
or decreased days between
regeneration
Keep brine tank full at all times.
Clean it yearly. Salt may be
bridged. If using a salt grid plate,
ensure refill water is over it.
Call Dealer. Find out how to
confirm it. Clean the resin and
prevent future fouling.
Call Dealer. Check backwash flow.
Regenerate more frequently.
Call Dealer. Replace spacers, seals
and/or piston.
CallDealer. Check for resin
oxidation caused by chlorine.
Mushy resin.
Call Dealer. Check for correct bed
depth. Broken distributor tube. Air
or gas in bed: well gas eliminator.
Loose brine line.
Close by-pass valve
Check for too slow or high service
flow. Check for media fouling.
Lower brine tank refill time
See symptom #7
Indicates plumbing leak (e.g. toilet
tank)
Lower hardness setting or increase
says between regeneration.
Clean or replace pipeline.
Pretreat to prevent.
Clean media. Pretreat to prevent.
Backwash more frequently.
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