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9. TROUBLESHOOTING
PROBLEM
PROBABLE CAUSE
1. The programmer
1. Transformer disconnected.
does not work
2. Defective power cord.
3. Lack of power supply.
4. Defective transformer.
Power outages cause jet lag.
2. System does not
regenerate on time.
3. Water leaks
Loose fittings.
4. Disturbing noises /
Air inside the system.
Whitish water
1. Increased hardness water inlet.
5. Very high water
hardness
2. Inadequate regeneration.
3. Lack of salt in the brine tank/bridge.
4. Resin damaged.
6. No brine suction
1. Insufficient pressure supply.
2. Brining line clogged.
3. Clogged injectors.
4. Internal water leakage.
7. The brine tank is
1. Transfer rate too high.
overflowing
2. Incorrect suction.
3. Incorrect transfer time.
8. Water hardness is
1. Unable to start regeneration.
not removed
2. Insufficient brine concentration.
3. Incorrect suction.
9. Backwash flow
1. Backwash regulator incorrect.
weak or too strong
2. Clogged backwash regulator.
10. Untreated
1. Incorrect regeneration.
water leaks during
2. Leaks on bypass valve.
service
3. Strainer tube O-ring damaged.
4. Regeneration cycle incorrect
1. Damaged inner diffusers.
11. Resin leaking from
the system
2. Resin damaged.
1. Damaged seals and spacers.
12. Water comes out
of the drain during
2. Damaged piston.
3. Incorrectly positioned piston.
operation
ACTION
1. Plug the transformer into an electrical
socket.
2. Replace the cable.
3. Check the installation
4. Replace the transformer.
Following the manual, set the softener
clock.
Tighten the connections.
Perform an additional backwash to drain
the air.
1. Analyze inlet hardness and reprogram.
2. Review the calendar.
3. Replace resin. Refill salt in the system
and break the salt bridge.
4. Replace resin.
1. The inlet pressure must be at least 2.5
bar.
2. Clean the brine pipe.
3. Clean or replace injector + filter.
4. Check piston, seals and separators.
1. Check transfer capability.
2. Check suction.
3. Contact your reseller.
1. Check equipment power supply
2. Keep the brine tank full of salt.
3. Check suction.
1. Place an appropriate regulator.
2. Backwash regulator.
1. Perform a regeneration ensuring the salt
setting is correct.
2. Check the bypass valve.
3. Replace the O-ring.
4. Restart the regeneration cycle.
1. Replace damaged diffusers.
2. Replace resin and check installation.
1. Replace seals and spacers.
2. Replace piston.
3. Restart the system, repeat the process
and if not corrected, contact your dealer.
contact your distributor.
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