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HUAWEI X6800 Server
Technical White Paper
Service
Online
technical
support
Licensing
of software
updates
Return for
repair
Table 7-2
Table 7-2 Warranty services
Service
Help Desk
Remote troubleshooting
Online technical support
Issue 02 (2019-03-13)
Response Time
24 x 7
24 x 7
Outside
45 calendar
China
days shipment
(CDS), 9
hours a day, 5
days a week
In China
9 x 5 x NBD
describes warranty services provided by Huawei.
Description
Huawei provides 24-hour after-sales technical support such as
handling customers requests for troubleshooting or hardware
replacement, responding to customer inquiries, handling
customer complaints, and collecting suggestions using the
dedicated hotline.
After receiving a service request for rectifying a network or
system fault, Huawei technical support engineers first analyze
and handle the fault remotely and then resolve the issue as soon
as possible. There are two remote troubleshooting methods:
telephone support and remote access.
The Huawei support website provides product technical
materials, such as product manuals, configuration guides,
networking case studies, and maintenance records. Authorized
users can access the website, download documents, get up-to-
date maintenance and skills development information, and learn
about the latest products.
Copyright © Huawei Technologies Co., Ltd.
Description
Huawei support
website: available 24
hours a day, 7 days a
week (00:00 to 24:00,
Monday to Sunday)
Huawei support
website: available 24
hours a day, 7 days a
week (00:00 to 24:00,
Monday to Sunday)
Available 9 hours a
day, 5 days a week,
excluding official
holidays(09:00 to
18:00, Monday to
Friday).
Available 9 hours a
day, 5 days a week,
excluding official
holidays(09:00 to
18:00, Monday to
Friday).
7 Warranty
Remarks
None
None
The repaired or
replacement parts will
be shipped within 45
calendar days after
Huawei receives the
defective parts.
Service requests
submitted after 15:30
will be handled the
next workday.
38
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