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Troubleshooting manual
Huawei E9000 Troubleshooting Manual
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User manual
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Contents
Table of Contents
Troubleshooting
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Table of Contents
About this Document
Table of Contents
1 Safety Instructions
2 Troubleshooting Process
3 Preparing for Troubleshooting
4 Collecting Information
Collecting Basic Information
Collecting os Logs
Collecting Hardware Logs
Collecting Switch Module Logs (for E9000+MM910)
Preparing for Log Collection
Connecting a PC to the Ethernet Switching Plane
Querying the Software Version of the Ethernet Switching Plane
Collecting Switch Module Logs
Collection Method
Using Smartkit to Collect Switch Module Logs
Using the V5 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the V8 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the Web Tools Page of a Switch Module to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX210/MX220)
Collecting Switch Module Logs (for E9000+MM910/MM921)
Collecting Qlogic HBA Logs
Collecting Other Logs
5 Diagnosing and Rectifying Faults
Fault Diagnosis Rules
Using Tools to Diagnose Faults
Handling Alarms
Using Error Codes to Locate Faults
Checking Indicators to Locate Faults
Handling Faults Based on Symptoms
Power Failures
KVM Login Faults
POST Faults
Memory Errors
Drive I/O Faults
Ethernet Controller Faults
FC Controller Faults
Switch Module Faults
OS Faults
6 Software and Firmware Upgrade
7 Preventive Maintenance
Inspecting the Equipment Room Environment and Cable Layout
Precautions
Inspecting the Equipment Room Environment
Inspecting Cable Layout
Inspecting Servers
Precautions
Inspecting Indicators
Using Smartkit to Perform Health Inspection
Checking the System Status through Ibmc
Huawei Server Inspection Report
8 Common Operations
Obtaining a Product SN
Using Imana 200 to Collect Information in Batches
Using Ibmc to Collect Information in Batches
Using the MM910 Webui to Collect Information in Batches (for Versions Earlier than U54 2.20)
Using the MM910 Webui to Collect Information in Batches (for U54 2.20 or Later)
Using the Fusiondirector Webui to Collection Information in Batches
Using the MM510 CLI to Collect Information (Fusionserver Pro G5500)
Logging in to the Imana 200 Webui
Logging in to the Ibmc Webui
Logging in to the Web Tools of the MX510
Logging in to the MM910 Webui
Logging in to the Fusiondirector Webui
Logging in to the MM510 CLI
Logging in to the RMC CLI
Logging in to a Server over a Network Port by Using Putty
Logging in to a Server over a Serial Port by Using Putty
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM910
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921
Using Winscp to Transfer Files
Configuring an FTP Server
Using SFTP to Transfer Files
9 Other Resources
Obtaining Technical Support
Product Information Resources
Product Configuration Resources
Maintenance Tools
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Collecting Basic Information
2
Collecting Hardware Logs
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Huawei Servers
Troubleshooting
Issue
20
Date
2020-09-25
HUAWEI TECHNOLOGIES CO., LTD.
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Troubleshooting
Troubleshooting Process
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Preparing for Troubleshooting
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