Warranty - Huawei X6800 Technical Manual

HUAWEI X6800 Server
Technical White Paper
According to the Huawei Warranty Policy for Servers & Storage Products (Warranty Policy
for short), the X6800 has a three-year warranty, the DVD-ROM drives and BBUs have a one-
year warranty, and the software media have a three-month warranty. The Warranty Policy is a
series of warranty maintenance upgrades and post-warranty maintenance agreements with a
well-defined scope of services, including service hours, response time, terms of service, and
service agreement terms and conditions.
The Warranty Policy is country-specific. The service types, service levels, response time, and
terms and conditions may vary with the countries where the product is used. Not all services
described in the Warranty Policy are provided to users in all countries. For more information
about warranty services in your country, contact Huawei technical support or your local
representative office.
Table 7-1
Table 7-1 Response time
Service
Help Desk
Remote
troublesho
oting
Issue 02 (2019-03-13)
describes the warranty service response time.
Response Time
24 x 7
24 x 7
Copyright © Huawei Technologies Co., Ltd.
7
Description
Available 24 hours a
day, 7 days a week
(00:00 to 24:00,
Monday to Sunday)
Available 24 hours a
day, 7 days a week
(00:00 to 24:00,
Monday to Sunday)

7 Warranty

Warranty
Remarks
None
Response time starts
from the moment the
technical support
accepts a customer's
service request to the
time technical support
contacts the customer
to provide remote
trouble shooting
service.
37