Troubleshooting - Njoy Keen Series User Manual

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Troubleshooting

Problem Possible cause
Batteries are not fully
The UPS does
charged.
not perform
expected
Battery is slightly
runtime
worn out.
The on/off switch is
designed to prevent
damage by rapidly
turning it off and on.
The unit is not
The UPS will
connected to an AC
not turn on.
outlet.
The battery is worn
out.
Mechanical problem.
Circuit breaker
is tripped due to
overload
Outlets do not
provide power
to equipment Batteries are
discharged
Unit has been
damaged by a surge
or spike
Solutions
Recharge the battery by
leaving the UPS plugged in.
Contact Technical Support.
Turn the UPS off. Wait 10
seconds and then turn the
UPS on.
The unit must be connected
to a 230Vac 50/60Hz
outlet.
Contact Technical Support.
Contact Technical Support.
Turn the UPS off and
unplug at least one piece
connected equipment.
Unplug the power cord of
the UPS then press the
circuit breaker knob.
Allow the unit to recharge
for at least 4 hours.
Contact Technical Support.
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