Print Quality Problems; Printing Problems - Lexmark Optra E312 User Manual

Print quality problems

Toner smears or rubs off the page.
Solid black areas on transparencies
or paper contains white streaks.
Faint images or repetitive spots
appear on the page.

Printing problems

Problem:
Printer has missing or damaged
parts.
Power is turned on at a power strip
but the Ready light is not on.
Printer is on, but nothing prints.
Printer does not print even though a
paper jam has been cleared.
Unexpected characters print or
characters are missing.
While in PostScript Level 2 emulation,
the printer is flushing data (Data and
Error indicator lights are blinking).
While in MarkVision, the Press
Button light is on.
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Chapter 4: Troubleshooting
• Run Engine Clean Cycle to remove any toner that may have
accumulated (Engine clean
• Select a different Media Type or Form Type setting from your Lexmark
printer driver.
• Try a different kind of xerographic bond paper.
• Choose a different fill pattern in your software application.
• Try a different type of paper. Paper designed for copiers give the best
quality.
• Replace the print cartridge.
• Select a different Media Type or Form Type setting from your Lexmark
printer driver.
• Try a different kind of xerographic bond paper.
• Replace the print cartridge.
What to do:
• Inside the U.S., call the number listed on your printer registration card.
• Outside the U.S., contact your point of purchase.
• Be sure the printer power switch is on too.
• Make sure the print cartridge is installed.
• Make sure the parallel cable is firmly plugged into the connector on the
back of the printer.
• Print a test page (do a brief button press) to determine if the problem is
with the printer or the computer.
— If you can print a test page, the problem is in the computer or the
software application.
— If you cannot print a test page, call the Lexmark service number listed
on the printer registration card.
• Open and close the printer cover to restart the printer.
• Make sure you are using the correct printer driver.
• Select Hex Trace Mode from the Special Function Menu to determine
what the problem is.
• Restore factory defaults
• Make sure you are using the correct PostScript driver.
• The printer doesn't have enough memory to print the job. Install more
memory (see Installing a printer memory
• The printer is off-line. Press and hold the operator panel button for 3
seconds to reset the printer.
cycle).
(Reset user defaults).
card).