Troubleshooting - Lexmark Optra E312 User Manual

Print quality problems
Problem:
Light or blurred characters.
Toner smudges appear on the front or
back of the page.
Vertical or horizontal streaks appear
on the page.

Troubleshooting

4
For help solving printing problems, refer to the
following tables. If you cannot fix the problem, contact
your point of purchase for assistance. You may have a
printer part that requires cleaning or replacement by a
service technician.
What to do:
• Make sure you removed the sealing tape from the print cartridge.
• Hot/humid or cold/dry weather conditions may affect how well toner
adheres to paper. Select the next darker print setting.
• If Toner Saver is on, turn it off using MarkVision or your printer driver.
• Remove the print cartridge, shake it from side-to-side to redistribute the
toner, and reinsert it.
• Run Engine Clean Cycle to remove any toner that may have
accumulated (see
• Make sure you are using recommended paper/other media (see
types and sizes).
• Use MarkVision to define the Custom Type setting for media type, media
texture or media weight.
• Replace the print cartridge.
• Run Engine Clean Cycle to remove any toner that may have
accumulated (Engine clean
• Make sure the paper is straight and unwrinkled.
• Replace the print cartridge.
• Run Engine Clean Cycle to remove any toner that may have
accumulated (Engine clean
• Replace the print cartridge.
Engine clean cycle).
cycle).
cycle).
Paper
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Troubleshooting