Lexmark E360d Service Manual
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Lexmark E360d Service Manual

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See also: Troubleshooting Manual , Service Manual
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark™ E360d, E360dn
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
4513-420
4513-430

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Summary of Contents for Lexmark E360d

  • Page 1 Lexmark™ E360d, E360dn 4513-420 4513-430 • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 2 Lexmark, Lexmark with diamond design and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company.

  • Page 3: Table Of Contents

    4513-420, -430 Table of Contents Table of Contents............iii Notices and safety information .
  • Page 4 Nameplate removal ............. .4-50 Lexmark™ E360d, E360dn...
  • Page 5 4513-420, -430 Operator panel removal ............4-51 Paper input and duplex sensor assembly removal .
  • Page 6 4513-420, -430 Lexmark™ E360d, E360dn...

  • Page 7: Notices And Safety Information

    4513-420, -430 Notices and safety information The following laser notice labels may be affixed to this printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
  • Page 8 7 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser. viii Lexmark™ E360d, E360dn...
  • Page 9 4513-420, -430 Laserilmoitus Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) - lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi. Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla.
  • Page 10 El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites. Lexmark™ E360d, E360dn...
  • Page 11 4513-420, -430 Notices and safety information...
  • Page 12 4513-420, -430 Lexmark™ E360d, E360dn...

  • Page 13: Safety Information

    4513-420, -430 Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 14 Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária. Lexmark™ E360d, E360dn...
  • Page 15 4513-420, -430 Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...

  • Page 16: Preface

    Unplug the product before you begin, or use caution if the product must receive power in order to perform the task. CAUTION This type of caution indicates a hot surface. CAUTION This type of caution indicates a tipping hazard. Lexmark™ E360d, E360dn...

  • Page 17: General Information

    The Lexmark™ E360d and E360dn workgroups. This book contains information on E360d and E360dn. For information on E260d and E260dn, see the 4513-220,-230 service manual. For information on E460dn and E460dw, see the 4513-630, -63W, -6EW service manual.

  • Page 18: Overview Of The Operator Panel

    The operator panel consists of these items: • A 2-line liquid crystal display (LCD) that shows text • Six buttons: Menus , Back ,Navigation (with Left Menu , Select and Right Menu ), and Stop • An indicator light Menus Back Stop Lexmark™ E360d, E360dn...

  • Page 19: Specifications

    4513-420, -430 Specifications Memory 4513-420 4513-430 Item Lexmark E360d Lexmark E360dn Standard memory 32MB 32MB Maximum memory 288MB 288MB Optional memory ✔ ✔ 128MB ✔ ✔ 256MB 512MB Optional flash memory ✔ ✔ 64MB 256MB ✔ ✔ Optional font cards (DBCS)

  • Page 20: Connectivity And Compatibility

    *All models are USB 2.0 Certified devices supporting Hi-Speed data transfer. ¹ Includes the HD photo image format ² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX Lexmark™ E360d, E360dn...

  • Page 21: Media Trays And Supply Capacity

    4513-420, -430 Media trays and supply capacity 4513-420 4513-430 Item Lexmark E360d Lexmark E360dn Available input trays ✔ ✔ Integrated 250-sheet tray ✔ ✔ 50-sheet MP feeder 1-sheet manual feed slot Optional input sources ✔ ✔ 250-sheet drawer ✔ ✔...

  • Page 22: Types Of Print Media

    These values only appear in a source’s list of supported media sizes either when the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power cycled. Lexmark™ E360d, E360dn...

  • Page 23: Tips On Preventing Jams

    4513-420, -430 Tips on preventing jams Paper path Paper path 125.3 Manual feed sensor Upper end feed rolls 59.8 Input sensor 44.9 Transfer roll 112.7 Fuser 21.4 Fuser exit rolls 114.8 Fuser exit sensor Exit rolls 17.0 Exit sensor 211.7 Duplex unit 93.4 Duplex sensor...

  • Page 24: Tools

    Have any exposed adhesive when the flap is in the sealed position • Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment.

  • Page 25: Acronyms

    4513-420, -430 Acronyms Autocompensator Mechanism (or paper feed) Analog-to-digital Converter ASIC Application Specific Integrated Circuit Complete Bill of Material Development Roll (of print cartridge/photoconductor system) DIMM Dual In-Line Memory Module External Network Adapter Field Replaceable Unit Host Based Printing HVPS High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode...
  • Page 26 4513-420, -430 1-10 Lexmark™ E360d, E360dn...

  • Page 27: Diagnostics Information

    2-16. A description of a problem, see • Information from the operator panel of the printer. — Models E360d and E360dn have an operator panel with messages. See “Overview of the operator panel and menus” on page 2-2. Menus Back Stop Power—On Self Test (POST) sequence...

  • Page 28: Overview Of The Operator Panel And Menus

    Left arrow Select Right arrow Stop button button button button button Indicator light The indicator light gives information about the status of the printer. If the light is The printer is On, but idle Blinking On and busy Lexmark™ E360d, E360dn...

  • Page 29: Buttons

    4513-420, -430 Buttons Use the six operator panel buttons to open a menu, scroll through a list of values, change printer settings, and respond to printer messages. Note: Buttons act on the information displayed on the second line of the operator panel. The use of the buttons and the layout of the display are described in the following table: Button or control panel item Function...
  • Page 30 • If the light is blinking green, then the printer is warming up, processing date, or printing. • If the light is solid green, then the printer is on, but idle. • If the light is blinking red, then operator panel intervention is needed. Lexmark™ E360d, E360dn...

  • Page 31: Diagram Of The Printer Menus

    4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. Paper Menu Job Menu Finishing Menu Utilities Menu Paper Source Reset Printer Duplex Quick Demo Paper Size...

  • Page 32: Messages And Error Codes

    Load manual feeder with <size> a tray with the correct media type and size, then it prints on whatever media is installed in the default input source. Load manual feeder with <size> <type> • Cancel the current job. Lexmark™ E360d, E360dn...

  • Page 33: Performing Self Test

    4513-420, -430 User attendance messages (Continued) Message Action Load <src> with <Custom Type • Load the input source with the correct type and size media. Name> • Cancel the current job. Load <src> with <Custom String> Load <src> <size> Load <src> <type> <size> Maintenance Replace the maintenance items and, if necessary, reset the printer maintenance counter.

  • Page 34: Resetting The Printer

    The printer has received a page of data to print, but is waiting for an End of Job command, a Form Feed command, or additional data. • Press to print the contents of the buffer. • Cancel the current job. Lexmark™ E360d, E360dn...

  • Page 35: Cartridge Error Messages

    4513-420, -430 Cartridge error messages Error Description Defective cartridge Unsupported print cartridge Invalid refill Paper jam error codes (200-series) Note: The Event log (See “Event log” on page 3-14) will list any of these errors that have occurred. Repeating jams or jam messages can be caused by any of the following: •...
  • Page 36 Exit sensor never made by leading edge of media when feeding out the media that was detected during warm- 201.26 Page at fuser nip before fuser started ramping toward desired temperature. Indicates code may be receiving more hall interrupts than intended 2-10 Lexmark™ E360d, E360dn...
  • Page 37 4513-420, -430 Paper jam error codes (200-series) (Continued) Error Description 201.27 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged 202.00 Paper jam around exit sensor. 202.01 Exit sensor never broke on the trailing edge of the sheet at the exit sensor.
  • Page 38 Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path. 251.19 Media never reached the input sensor from the manual feeder. 2-12 Lexmark™ E360d, E360dn...

  • Page 39: Service Error Codes

    4513-420, -430 Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition. Service error codes (9xx) Error Description Engine software service errors 902.xx Engine software error DC pick motor errors...
  • Page 40 Mirror motor lost lock. 935.10 Printhead sweep error, swept through Hz range without finding the resonant frequency 935.11 Printhead sweep error, autosweep hw state 935.12 Printhead sweep error, coarse sweep state 935.13 Printhead sweep error, init fine sweep state 2-14 Lexmark™ E360d, E360dn...
  • Page 41 4513-420, -430 Service error codes (9xx) (Continued) Error Description 935.14 Printhead sweep error, fine sweep state 935.15 Printhead sweep error, check prelim amp state 935.16 Printhead sweep error, enable amp Kp state 935.17 Printhead sweep error, amp Kp failed to converge 935.18 Printhead sweep error, enable amp Ki state 935.19...

  • Page 42: Symptom Tables

    The paper feed picks and tries to feed media. “Paper feed service checks” on page 2-23. Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing. 2-16 Lexmark™ E360d, E360dn...

  • Page 43: Printer Symptom Table

    4513-420, -430 Printer symptom table Symptom Action Fan noisy or fan not working. “Cooling fan service check” on page 2-19. Fuser parts melted. “LVPS/HVPS service check” on page 2-21. See“Fuser service check” on page 2-21 “Solving print Toner not fused to the media. quality problems”...

  • Page 44: Service Checks

    Turn the printer off, and plug the LVPS/HVPS cable into J502 of the controller board. See the wiring diagram at the end of the manual which identifies the output voltages and grounds for a good controller board. Turn the printer off before plugging or unplugging any connectors. 2-18 Lexmark™ E360d, E360dn...

  • Page 45: Cooling Fan Service Check

    4513-420, -430 Controller board service check (Continued) Action Verify main power to controller board LVPS/HVPS With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the controller board. If any of these grounds are incorrect, then check the cable for continuity.

  • Page 46: Dead Machine Service Check

    14, 16, 18 CN201-1,3, 5, +5 V dc 11,13, 15 • If voltages are not correct, then replace the LVPS/HVPS. • If voltages are correct, then check the controller board. See “Controller board service check” on page 2-18. 2-20 Lexmark™ E360d, E360dn...

  • Page 47: Fuser Service Check

    4513-420, -430 Fuser service check When toner is partially fused to the media, it is usually caused by low fuser temperature. The line voltage to the printer must be within the following limits: • 100 V ac-127 V ac for the 110 V model printer •...

  • Page 48: Main Motor Service Check

    5-2, or replace the controller board. See “Controller board removal” on from the other card. page 4-6. Settings are lost when both are new and replaced at the same time. 2-22 Lexmark™ E360d, E360dn...

  • Page 49: Operator Panel Service Check

    4513-420, -430 Operator panel service check Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check “Power—On Self Test (POST) sequence” on page 2-1. each light for proper operation. See LCD Operator panel service check Action Operator panel (LCD) Lights...

  • Page 50: Media Never Picks

    Paper feed (pick tires) tray 2 Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may Tray 1 be too wide when the stack is short. Tray 2 (option) 2-24 Lexmark™ E360d, E360dn...

  • Page 51: Parallel Or Usb Port Service Check

    4513-420, -430 Media “trees,” wrinkles, stacks poorly, or curls Action Fuser This problem is most likely due to a worn backup roll. It causes the printer to run hotter than required for the media being printed. Excessive heat can cause media treeing problems, poor stacking, or curl.

  • Page 52: Print Quality Service Checks

    • If there is not continuity, then call the next level of service. Try a different toner cartridge and PC kit. • If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order. “Solving print quality problems” on page 2-30. Also, see 2-26 Lexmark™ E360d, E360dn...

  • Page 53: Black Page

    4513-420, -430 Black page Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and developer before proceeding. Action Toner electrodes (not a Check the three rearward electrodes below the toner cartridge assembly for contamination, FRU) damage, or a short to ground.

  • Page 54: Variation In Image Density Horizontally Across Page

    See“LVPS/HVPS service check” on page 2-21 for more information. Try changing the setting to heavier paper or even card stock. Media (not a FRU) Make sure recommended media is being used. Check the media settings in the printer driver. 2-28 Lexmark™ E360d, E360dn...

  • Page 55: Light Print

    4513-420, -430 Light print Action Toner cartridge (not a Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge FRU) is not low on toner. If the problem continues, then install a new toner cartridge. Recheck condition before replacing PC Kit, if necessary.

  • Page 56: Solving Print Quality Problems

    Replace as needed. If the lines are parallel and match the two intended ghost images, then the Form Type may be incorrectly set. Check those settings. The PC cleaner sump may be full. Replace the PC kit. 2-30 Lexmark™ E360d, E360dn...
  • Page 57 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears or rubs • Toner is not being fused to the paper. Replace the fuser. off the page. • Change the media texture setting in the driver. If special media is being used, such as card stock or labels, then be sure to select the correct media type.
  • Page 58 • Clear all jams. has been cleared. • Press and release , or open and close the printer cover to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-32 Lexmark™ E360d, E360dn...

  • Page 59: Printhead Service Check

    4513-420, -430 Print quality problems (Continued) Problem Cause / action Unexpected • Ensure correct printer driver is being used. characters print, or • Select hex trace mode to determine what the problem is. characters are • Restore factory defaults. missing. •...
  • Page 60 4513-420, -430 2-34 Lexmark™ E360d, E360dn...

  • Page 61: Diagnostic Aids

    4513-420, -430 3. Diagnostic aids Accessing service menus There are two different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu 1. Turn off the printer. The Configuration menu group contains a set of menus, settings, and operations which are 2.

  • Page 62: Configuration Menu (Config Menu)

    “Energy Conserve” on page 3-4. “Font Sharpening” on page 3-4. Font Sharpening “Exit Configuration Menu (Exit Config Menu)” on page 3-4. Exit Configuration Menu Note: Menus may vary depending on the features and options of the printer. Lexmark™ E360d, E360dn...

  • Page 63: Menu Settings Page

    4513-420, -430 Reset photoconductor maintenance counter (Reset PC Cnt) The reset photoconductor maintenance counter resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed. Print quality pages (Prt Quality Pgs) The print quality test pages can be printed from either the Diagnostics menu or Configuration Menu (CONFIG MENU).

  • Page 64: Demo Mode

    To increase this setting’s value by 1, press . To decrease this setting’s value by 1, press Exit Configuration Menu (Exit Config Menu) Press to exit the Configuration menu. The printer performs a POR and restarts in normal mode. Lexmark™ E360d, E360dn...

  • Page 65: Diagnostics Menu

    4513-420, -430 Diagnostics menu Entering Diagnostics menu Turn off the printer. Press and hold Turn on the printer. Release the buttons when Performing Self Test displays. Available tests The menus display on the operator panel in the order shown: Diagnostic menu settings “Registration”...

  • Page 66: Registration

    Decreasing the margin value moves the margin to the left. The default margin is 1/4 inch. Note: Modifying the left and right margins moves the entire image left or right on the physical page. In order to preserve the right margin, changing the left margin does not compress or expand the image. Lexmark™ E360d, E360dn...

  • Page 67: Quick Test Page

    4513-420, -430 Quick Test page Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test page consists of the following: • Alignment diamonds • Horizontal lines used for skew adjustment • General device information (current page count, installed memory, etc.) •...

  • Page 68: Hardware Tests

    If the test fails, then the message DRAM Error displays for approximately three seconds and the failure count increases by 1. To stop the test before it completes, turn off the printer. Lexmark™ E360d, E360dn...

  • Page 69: Duplex Tests

    4513-420, -430 Duplex tests The following tests are used to determine if the duplex is working correctly: • Quick Test • Top Margin • Left Margin • Sensor Test • Duplex Feed 1 Quick Test The Quick Test contains the following information on a duplexed page: •...

  • Page 70: Duplex Feed 1

    The Sensor Test verifies that the Tray 1, Tray 2, and MP Feeder (if installed) sensors are working correctly. to select this test from the INPUT TRAY TESTS menu. [Select Input Tray...] Tray Press Present will display on the operator panel. 3-10 Lexmark™ E360d, E360dn...

  • Page 71: Output Bin Tests

    4513-420, -430 Output bin tests The Output bin tests setting is used to test the printer’s output bins and its sensors. Feed Tests This test verifies that the media from the printer’s default input source feeds to the specific output bin. Press to select Single, or press to select Continuous.

  • Page 72: Printer Setup

    Permanent Page Count and return to the Printer Setup menu. Press Serial Number The serial number can only be viewed and cannot be changed. To view the serial number: Select Serial number from PRINTER SETUP. Press Return to return to PRINTER SETUP. 3-12 Lexmark™ E360d, E360dn...

  • Page 73: Engine Setting 1 Through 4

    4513-420, -430 Service Tag (only on some printers) The service tag number can only be viewed and cannot be changed. Select Service Tag from the PRINTER SETUP menu. Press Back to return to PRINTER SETUP. Engine Setting 1 through 4 Warning: Do not change these settings unless requested to do so by your next level of support.

  • Page 74: Event Log

    This error is the first of six errors (it is also the latest error). This error was a 936 service error. To see the second service error, press . Pressing will display the sixth error as shown: Event 6/6 202.01 Paper Jam Press Back once to exit the Display log, or press twice to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn...

  • Page 75: Print Log

    Page counts for each error The printed error log can be faxed to Lexmark or your next level of support for verification or diagnosis. This report can also be printed from the Configuration Menu. Because you can clear error logs, the contents of this log may not match the contents when you view the error log.

  • Page 76: Printhead Assembly Electronic Adjustment

    Note: The alignment of the left margin positions the black plane to the right or left. The alignment of the right margin does not alter the margins and should only be used to adjust the printhead. 3-16 Lexmark™ E360d, E360dn...

  • Page 77: Printhead Assembly Mechanical Adjustment

    4513-420, -430 Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead. Note: Skew is caused by a sheet being fed through the printer while misaligned.
  • Page 78 (See the right side of the figure below.) After obtaining a properly adjusted image on the paper, tighten all three screws. Note: The printhead must be aligned electronically. See “Printhead assembly electronic adjustment” on page 3-16. 3-18 Lexmark™ E360d, E360dn...

  • Page 79: Repair Information

    4513-420, -430 4. Repair information Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: •...

  • Page 80: Removal Procedures

    Unless otherwise stated, reinstall the parts in reverse order of removal. • When reinstalling a part held with several screws, start all screws before final tightening. • Remove the paper tray and print cartridge before proceeding with a removal. Lexmark™ E360d, E360dn...

  • Page 81: Acm Pick Tire Roller Removal

    4513-420, -430 ACM pick tire roller removal Place the printer on its side. Note: Be careful to not mar the finish of the printer. Open the duplex jam door just far enough to pull out the ACM pick tires. Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray.
  • Page 82 • If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires. Do not attempt to remove the hubs. Lexmark™ E360d, E360dn...

  • Page 83: Bezel Removal

    4513-420, -430 Bezel removal Open the front access door. Flex the top of the bezel, and disconnect the latch (A) from the upper front cover. Disconnect the latches (B) from the upper front cover. Remove the bezel. Repair information...

  • Page 84: Controller Board Removal

    “Right side cover assembly removal” on page 4-58. Remove the right side cover. See Remove the three screws (A) from the USB port. Lexmark™ E360d, E360dn...
  • Page 85 4513-420, -430 Disconnect all of the cables from the controller board. Note: A drip guard (B) has been added below the controller board. The drip guard may need to be removed to access to the controller board. Remove the five screws (C) from the controller board. Lift the controller board, and remove.

  • Page 86: Cover Open Sensor

    “Right side cover assembly removal” on page 4-58. Remove the right side cover. See Disconnect the cable (A) from the controller board. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor. Remove the cover open sensor. Lexmark™ E360d, E360dn...

  • Page 87: Door Mount Removal

    4513-420, -430 Door mount removal Open the front cover. Remove the lower front cover. See “Lower front cover removal” on page 4-25. Remove the left side cover. See “Left side cover removal” on page 4-23 “Right side cover assembly removal” on page 4-58.
  • Page 88 4513-420, -430 Disconnect the fuser link (C). Remove the three screws (D) from the left side of the printer. Remove the door mounts. 4-10 Lexmark™ E360d, E360dn...

  • Page 89: Duplex Removal

    4513-420, -430 Duplex removal “Right side cover assembly removal” on page 4-58. Remove the right side cover. See Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27. Remove the three screws (A) from the shield. Remove the four screws (B) from the duplex. 4-11 Repair information...
  • Page 90 4513-420, -430 Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. Remove the duplex. 4-12 Lexmark™ E360d, E360dn...

  • Page 91: Duplex/Main Motor Gear Drive Interface Removal

    4513-420, -430 Duplex/main motor gear drive interface removal “LVPS/HVPS removal” on page 4-27. Remove the LVPS/HVPS. See Remove the duplex. See “Duplex removal” on page 4-11. Remove the main motor gear drive. See “Main motor gear drive removal” on page 4-30.
  • Page 92 4513-420, -430 Remove the screw (D) from the gear (E). Remove the plastic bushing (F). 4-14 Lexmark™ E360d, E360dn...
  • Page 93 4513-420, -430 Use a screwdriver to loosen the retainer clip (G) from the gear. Remove the gear (H). 4-15 Repair information...

  • Page 94: Fan Removal

    “Right side cover assembly removal” on page 4-58. Remove the right side cover. See Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the right side frame. Remove the fan. 4-16 Lexmark™ E360d, E360dn...

  • Page 95: Front Access Door Removal

    4513-420, -430 Front access door removal “Operator panel removal” on page 4-51. Remove the operator panel. See Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the upper front guide assembly. See “Upper front guide assembly removal” on page 4-64, steps 1-3.
  • Page 96 4513-420, -430 Disconnect the MPF from the lower front cover. Disconnect the fuser link (A) from the front access door. 4-18 Lexmark™ E360d, E360dn...
  • Page 97 4513-420, -430 Disconnect the front access door cable (B), and pull it through the opening to clear the side frame. Disconnect the front access door from its hinges, and remove. 4-19 Repair information...

  • Page 98: Fuser Removal

    “Rear exit guide assembly with sensor and reversing solenoid Remove the rear exit guide. See removal” on page 4-56. Remove the two screws (A). Partially pull the fuser forward for better access. Push in on the cable connector cover (B), and remove. 4-20 Lexmark™ E360d, E360dn...
  • Page 99 4513-420, -430 Disconnect the AC cable (C). Disconnect the thermistor cable (D). 4-21 Repair information...
  • Page 100 Disconnect the exit sensor cable (E) from the controller board. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation. 4-22 Lexmark™ E360d, E360dn...

  • Page 101: Left Side Cover Removal

    4513-420, -430 Left side cover removal Note: • Leave the front door closed when removing the left side cover. • Make sure that the fuser cables are out of the way when removing the left side cover. Remove the paper tray. Remove the screw (A) from the rear left side of the printer.
  • Page 102 Swing the cover open, and remove the left side cover. Note: There are two tabs on the top of the left side cover. Do not swing the left side cover open too far, or the tabs will be damaged. 4-24 Lexmark™ E360d, E360dn...

  • Page 103: Lower Front Cover Removal

    4513-420, -430 Lower front cover removal Open the lower front cover. Disconnect the MPF pins (A) from the right and left sides of the lower front cover. Note: The picture below shows the E260d, E260dn printer. The lower front cover removal is the same for all models.
  • Page 104 4513-420, -430 Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C). 4-26 Lexmark™ E360d, E360dn...

  • Page 105: Lvps/Hvps Removal

    4513-420, -430 LVPS/HVPS removal “Rear door and rear cover removal” on page 4-54. Remove the rear door cover. See Remove the left side cover. See “Left side cover removal” on page 4-23. Place the printer on its top with the rear facing you. Note: Be careful to not mar the finish of the printer.
  • Page 106 4513-420, -430 Remove the four screws (C) from the LVPS/HVPS shield. Lift the LVPS/HVPS, and disconnect the three cables (D). 4-28 Lexmark™ E360d, E360dn...
  • Page 107 4513-420, -430 Note: Squeeze the clip to remove the cables from their connectors (E). Disconnect the transfer roll cable (F). Lift and remove the LVPS/HVPS. 4-29 Repair information...

  • Page 108: Main Motor Gear Drive Removal

    Disconnect the fuser link (A) from the front access door. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive. 4-30 Lexmark™ E360d, E360dn...
  • Page 109 4513-420, -430 Lift the gear drive, and disconnect the main motor gear drive cable (C). Remove the main motor gear drive. 4-31 Repair information...

  • Page 110: Manual Feed Clutch Removal

    Place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive. Rotate the main motor gear drive enough to access the manual feed solenoid. 4-32 Lexmark™ E360d, E360dn...
  • Page 111 4513-420, -430 Use a screwdriver to remove the e-clip (C) from the manual feed clutch. Note: The picture below shows the E260d, E260dn printer. The manual feed clutch removal is the same for all models. Remove the manual feed clutch (D). 4-33 Repair information...

  • Page 112: Manual Feed Solenoid Removal

    Note: Be careful to not mar the finish of the printer. Remove the two screws (A). Note: The picture below shows the E260d, E260dn printer. The manual feed solenoid removal is the same for all models. 4-34 Lexmark™ E360d, E360dn...
  • Page 113 4513-420, -430 Remove the three screws (B) from the left door mount. 4-35 Repair information...
  • Page 114 Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E). • After disconnecting the old solenoid cable, connect the new solenoid cable to J25 on the controller board. 4-36 Lexmark™ E360d, E360dn...

  • Page 115: Media Acm Asm Feeder Removal

    4513-420, -430 Media ACM ASM feeder removal “Left side cover removal” on page 4-23. Remove the left side cover. See Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27. Remove the duplex. See “Duplex removal” on page 4-11. “Main motor gear drive removal” on page 4-30.
  • Page 116 4513-420, -430 Use a screwdriver to pop the inner shaft lock (B) loose. Remove the inner shaft lock (C). 4-38 Lexmark™ E360d, E360dn...
  • Page 117 4513-420, -430 Pull out the auto compensator shaft, and remove the spring (D). Remove the auto compensator shaft. Disconnect the spring (E) from the cylinder. Remove the media ACM ASM feeder. 4-39 Repair information...

  • Page 118: Media Feed Clutch With Cable Removal

    Remove the main motor gear drive. See Remove the duplex. See “Duplex removal” on page 4-11. Disconnect the media feed clutch cable (A) from the controller board. Unroute the cable from the bottom of the printer. 4-40 Lexmark™ E360d, E360dn...
  • Page 119 4513-420, -430 Remove the e-clip (B). Remove the media feed clutch with cable (C). 4-41 Repair information...

  • Page 120: Media Manual Input Sensor

    Note: Be careful to not mar the finish of the printer. Disconnect the sensor cable (A) from J23 (MPFS) on the controller board. Remove the screw (B). Free the cable from its retainers, and pull it through the opening toward the sensor mount. 4-42 Lexmark™ E360d, E360dn...
  • Page 121 4513-420, -430 Re-installation note: • Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked. • Hook the spring hook (D) to the connector (E), and pull it through the opening.
  • Page 122 4513-420, -430 Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. 4-44 Lexmark™ E360d, E360dn...

  • Page 123: Multipurpose Feeder (Mpf) Removal

    4513-420, -430 Multipurpose feeder (MPF) removal Open the front access door. Remove the four screws (A) from the upper front guide. Remove the upper front guide. Remove the two screws (B). 4-45 Repair information...
  • Page 124 Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges. Note: The picture below shows the E460dn, E460dw printer. The multipurpose feeder removal is the same for all models. Disconnect the MPF from the lower front cover. 4-46 Lexmark™ E360d, E360dn...
  • Page 125 4513-420, -430 Open the front access door, and remove the lower paper guide. 4-47 Repair information...

  • Page 126: Multipurpose Feeder (Mpf) Feed Clutch Removal

    Remove the duplex. See “Duplex removal” on page 4-11. Disconnect the cable (A) from the controller board. Place the printer on its right side. Note: Be careful to not damage any cables or mar the finish of the printer. 4-48 Lexmark™ E360d, E360dn...
  • Page 127 4513-420, -430 Remove the three screws (B) from the left side of the printer. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). Lift and remove the multipurpose feeder (MPF) feed clutch. 4-49 Repair information...

  • Page 128: Nameplate Removal

    4513-420, -430 Nameplate removal Open the front access door. Remove the three screws (A). Note: The picture below shows the E260d, E260dn printer. The nameplate removal is the same for all models. Remove the nameplate. 4-50 Lexmark™ E360d, E360dn...

  • Page 129: Operator Panel Removal

    4513-420, -430 Operator panel removal “Nameplate removal” on page 4-50. Remove the nameplate. See Remove the bezel. See “Bezel removal” on page 4-5. Remove the four screws (A) from the display plate. Lift the operator panel cover, and disconnect the operator panel cable (B). Remove the operator panel.

  • Page 130: Paper Input And Duplex Sensor Assembly Removal

    Remove the right side cover. See Remove the duplex. See “Duplex removal” on page 4-11. Remove the two screws (A) from the sensors. Disconnect the sensor cable (B) from the controller board. Remove the paper input and duplex sensor assembly. 4-52 Lexmark™ E360d, E360dn...

  • Page 131: Printhead Removal

    4513-420, -430 Printhead removal “Top cover assembly removal” on page 4-61. Remove the top cover. See Remove the right side cover. See “Right side cover assembly removal” on page 4-58 Disconnect the two cables (A), and unroute them back through the frame toward the printhead. Remove the three screws (B).

  • Page 132: Rear Door And Rear Cover Removal

    Rear door and rear cover removal Open the rear door. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove. Remove the two screws (B) from the top of the rear cover. 4-54 Lexmark™ E360d, E360dn...
  • Page 133 4513-420, -430 Tilt the rear cover, and remove. 4-55 Repair information...

  • Page 134: Rear Exit Guide Assembly With Sensor And Reversing Solenoid Removal

    Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-54. Disconnect the narrow media sensor cable and the reversing solenoid cable (A). Remove the six screws (B) from the rear exit guide assembly. 4-56 Lexmark™ E360d, E360dn...
  • Page 135 4513-420, -430 Remove the solenoid cable (C) through the opening. Remove the narrow media sensor cable (D) through the opening. Remove the rear exit guide assembly. Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. 4-57 Repair information...

  • Page 136: Right Side Cover Assembly Removal

    Right side cover assembly removal Note: Leave the front cover closed when removing the right side cover assembly. Remove the one screw (A) from behind the paper tray. Remove the screw (B) from the bottom right side of the printer. 4-58 Lexmark™ E360d, E360dn...
  • Page 137 4513-420, -430 Press the latches (C). Rotate the right side cover assembly out, and remove. 4-59 Repair information...

  • Page 138: Toner Level Sensor Removal

    Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder. Remove the toner level sensor through the inside of the printer. Note: The toner level sensor must be installed properly, or the printer will not function. 4-60 Lexmark™ E360d, E360dn...

  • Page 139: Top Cover Assembly Removal

    4513-420, -430 Top cover assembly removal Open the front access door. Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the right side cover. See “Right side cover assembly removal” on page 4-58. “Rear door and rear cover removal” on page 4-54.
  • Page 140 Lift the top cover, and remove. Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams. 4-62 Lexmark™ E360d, E360dn...

  • Page 141: Transfer Roll Removal

    4513-420, -430 Transfer roll removal Note: A flashlight may be required to remove the transfer roll. Open the front access door. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched.

  • Page 142: Upper Front Guide Assembly Removal

    4513-420, -430 Upper front guide assembly removal Open the front access door. Remove the four screws (A) from the upper front guide. Remove the upper front guide. 4-64 Lexmark™ E360d, E360dn...

  • Page 143: Wear Strip (Tray 1 And 250-Sheet Tray 2) Removal

    4513-420, -430 Wear strip (tray 1 and 250-sheet tray 2) removal Hold the tray with the bottom up. Use a spring hook to disconnect the strip from the top of the tray. Remove the strip from inside the tray. 4-65 Repair information...

  • Page 144: Wear Strip (550-Sheet Tray 2) Removal

    Turn the tray over to view the bottom of the strip. Using the spring hook, check to make sure that the end of the strip is fastened tightly. • Be sure that the drafted edge of the strip is installed toward the bottom of the tray. 4-66 Lexmark™ E360d, E360dn...

  • Page 145: Locations And Connections

    4513-420, -430 5. Locations and connections Locations Front view Front door release Operator button panel Paper stop Front door Standard output Manual feeder door System board door Standard 250-sheet tray (Tray 1) Rear view Rear door Ethernet Locking port device Printer power port Parallel...

  • Page 146: Controller Board Connector Pin Values

    4513-420, -430 Controller board connector pin values Lexmark™ E360d, E360dn...
  • Page 147 4513-420, -430 Note: See the wiring diagram at back of book. These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values below may not match.
  • Page 148 1 V dc 0 V dc Ground 5 V dc 0V dc J502 1, 3, 5, 7, 11, 5V dc LVPS/HVPS 13, 15 5 V dc 24 V dc 17, 19 24 V dc Other 0 V dc Lexmark™ E360d, E360dn...

  • Page 149: Preventive Maintenance

    Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis.
  • Page 150 4513-420, -430 Lexmark™ E360d, E360dn...

  • Page 151: Parts Catalog

    • PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet. • Model information used in the parts catalog. Machine type Description and model 4513-420 Lexmark E360d 4513-430 Lexmark E360dn Parts catalog...
  • Page 152 4513-420, -430 Assembly 1: Covers Lexmark™ E360d, E360dn...
  • Page 153 Tray 2 wear strips (550-sheet tray only) 40X5382 Wear strips (250-sheet trays, optional and primary) 40X5381 Main tray 40X5379 Front door cover 40X5359 Nameplate cover 40X5378 Front access door assembly 40X5374 Left side cover 40X5355 LCD bezel cover, E360d 40X5390 LCD bezel cover, E360dn Parts catalog...
  • Page 154 4513-420, -430 Assembly 2: Electronics Lexmark™ E360d, E360dn...
  • Page 155 Assembly 2: Electronics Asm- Part Units/ Units/ Description Index number mach 40X5354 LCD operator panel assembly, E360d/E360dn 40X5344 Fuser assembly, 115 V 40X5345 Fuser assembly, 230 V 40X5346 Fuser assembly, 100 V 40X5365 Duplex and media sensor assembly 40X5360 Access door open sensor assembly...
  • Page 156 4513-420, -430 Assembly 3: Frame See instruction sheet in the FRU. Lexmark™ E360d, E360dn...
  • Page 157 4513-420, -430 Assembly 3: Frame Asm- Part Units/ Units/ Description Index number mach 3—1 40X5364 Transfer roll, bearings, gear, spring (CBM) 40X5372 Media exit guide assembly (redrive) 40X5397 Front mounts 40X5396 Screws, miscellaneous TP2NCX3X6PF-Ni TP2C-4.0+8PF-Ni M3.0*0.5+6PF-Ni M3.0*0.5+4PF-Ni M3.5*0.6+6P-Ni 40X5380 Complete duplex assembly 40X5453 Media (ACM) drive assembly 40X5451...
  • Page 158 Simplified Chinese font card assembly 40X5971 Traditional Chinese font card assembly 40X5969 Korean font card assembly 40X5937 128MB DIMM 40X5938 256MB DIMM 40X5704 256MB flash 40X1367 Parallel cable, packaged (3 m) (E460dn only) 40X1368 USB cable, packaged (2 m) Lexmark™ E360d, E360dn...
  • Page 159 4513-420, -430 Assembly 5: Power cords Asm- Part Units/ Units/ Description Index number mach 40X0297 Power cord, 1.8M (straight)–USA, Canada 40X0278 Power cord, 6 foot (straight)–Europe and others 40X0288 Power cord, 8 foot (straight)–Argentina 40X0286 Power cord, 8 foot (straight)–United Kingdom 40X0275 Power cord, 6 foot (straight)–Israel 40X0274...
  • Page 160 4513-420, -430 7-10 Lexmark™ E360d, E360dn...

  • Page 161: Index

    4513-420, -430 Index 3-13 abbreviations Edge to Edge 3-13 acronyms EP Defaults error log 3-15 clear log (diagnostics mode) 3-14 Charge Roll, diagnostics mode 3-14 display log (diagnostics mode) compatibility 3-15 Print Log 3-13 configuration ID error messages configuration menu 2-13 service error codes accessing...
  • Page 162 2-21 LVPS/HVPS 2-22 main motor 2-23 operator panel 2-23 paper feed 2-23 paper jam during POST 2-24 paper never picks 2-23 paper picks but stops 2-24 paper picks sheets 2-25 paper trees, curls 2-25 parallel port Lexmark™ E360d, E360dn...

  • Page 163: Part Number Index

    LCD operator panel assembly, E360d/E360dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -...
  • Page 164 Field relocation package assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lexmark™ E360d, E360dn...
  • Page 165 E360d/E360dn CN102 TAT201 J100 Toner Patch Sensor With printer off, unplug this cable and turn printer back on. Check (5V) values on the cable pins. (1V) J501 (5V) (24V) 21V (24V) 5V (5V) (>0V) 5V 5V (5V) 5V (5V) (>0V) 5V...

This manual is also suitable for:

E360dn

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