Fax Mode Unsupported; Remote Fax Error - Lexmark X5470 Fax Manual

Resend the fax. There may have been a problem with the quality of the telephone line connection.

Fax Mode Unsupported

The receiving fax machine does not support the type of fax you attempted to send. If it does not support:
•
Your scan resolution—lower the scan resolution.
1
From the control panel, press Fax Mode.
2
Press .
3
Press or repeatedly until Quality appears.
4
Press .
5
Press or repeatedly until a lower quality appears.
6
Press .
•
Legal-size paper—reformat the document on letter-size paper.

Remote Fax Error

These are possible causes and solutions. Try one or more of the following:
C
HECK PHONE LINE
Resend the fax. There may have been a problem with the quality of the telephone line connection.
L
OWER THE TRANSMISSION SPEED
1
From the control panel, press Fax Mode.
2
Press .
3
Press or repeatedly until Fax Setup appears.
4
Press .
5
Press or repeatedly until Dialing and Sending appears.
6
Press .
7
Press or repeatedly until Max Send Speed appears.
8
Press .
9
Press or repeatedly until a lower speed appears.
10
Press .
Notes:
•
The lower the transmission speed, the longer it will take your fax to send.
•
This solution will reduce the speed for future faxes until you reset the transmission speed.
11
Resend the fax.
12
If the problem persists, repeat the previous steps to send the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Troubleshooting
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