Phone Line Error; Fax Error; Fax Mode Unsupported - Lexmark 5000 Series User Manual

Phone Line Error

These are possible causes and solutions. Try one or more of the following:
Review digital phone service checklist
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
•
If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
•
If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
•
If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see "Setting up to fax while behind a PBX" on page 30.
Check phone line
If the telephone line is being used by another device, wait until the other device is finished before sending the fax.
Check cable connections
Make sure cable connections for the following hardware are secure, if applicable:
•
Power supply
•
Telephone
•
Handset
•
Answering machine

Fax Error

The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.

Fax Mode Unsupported

Check receiving fax machine capabilities
The receiving fax machine does not support the type of fax you attempted to send. If it does not support:
•
Your fax resolution—lower the fax resolution.
1
From the control panel, press Fax Mode.
2
Press Quality.
3
Press or repeatedly until a lower quality appears.
4
Press .
•
Legal-size paper—reformat the document on letter-size paper.
•
Color faxes—send a black and white fax
Make sure Auto Fax Convert is on
1
From the control panel, press Fax Mode.
2
Press .
3
Press or repeatedly until Fax Setup appears.
Troubleshooting
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