BMW X2 2021 Owner's Manual page 272

MOBILITY
BMW Roadside Assistance
Concept
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is sent to the vehicle manufac‐
turer.
There are various ways of making contact.
▷ Via a Check Control message, refer to
page 126.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
Requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
▷ Cellular network reception.
▷ The ignition is switched on.
Starting
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
Via iDrive:
1. "ConnectedDrive"
2. "BMW Assist"
3. "BMW Roadside Assistance"
The contact to the Roadside Assistance of
the manufacture is established.
A telephone number is displayed, if needed.
Select to dial the telephone number on a
connected mobile phone.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
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Breakdown assistance
Online Edition for Part no. 01405A2CF16 - II/21
portant for vehicle diagnosis. This data is trans‐
mitted automatically.
Teleservice Help
Depending on the country, the Teleservice Help
enables a more in-depth diagnosis of the vehicle
via wireless transmission.
You can launch Teleservice Help by requesting it
through the Service Specialist.
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. Control Display is switched on.
4. Confirm Teleservice Help.
The driving ability of the vehicle can be restored
for specific functions.
If this is not possible, further measures will be ini‐
tiated, for instance Roadside Assistance will be
informed.
Emergency Call
Intelligent emergency call
Concept
In case of an emergency, an emergency call can
be triggered automatically by the system or man‐
ually.
General information
Only press the SOS button in an emergency.
Intelligent emergency call establishes a connec‐
tion with the BMW Response Center.
For technical reasons, the Emergency Call can‐
not be guaranteed under unfavorable conditions.