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HP ProLiant DL20 Gen10 Plus Maintenance And Service Manual

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HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide
HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide
Part Number: 30-FFD61C06-002
Published: May 2022
Edition: 2

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  • Page 1 HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide Part Number: 30-FFD61C06-002 Published: May 2022 Edition: 2...
  • Page 2 HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with hazardous energy levels, and are familiar with the weight and stability precautions for rack installations.

  • Page 3: Table Of Contents

    Table of contents Table of contents 1 Illustrated parts catalog 1.1 Mechanical components 1.1.1 Access panel spare part 1.1.2 DIMM guard and M.2 air baffle spare kit 1.1.3 Quick-release chassis ear spare part 1.1.4 Drive blank spare parts 1.1.5 Front bezel spare part 1.1.6 Energy pack holder spare part 1.1.7 Miscellaneous blank spare parts 1.2 System components...
  • Page 4 3.2.7 Remove the access panel 3.2.8 Remove the riser cage 3.3 Removing and replacing the front bezel 3.4 Removing and replacing the access panel 3.5 Removing and replacing a power supply blank 3.6 Removing and replacing a DIMM 3.7 Removing and replacing the DIMM guard 3.8 Removing and replacing the M.2 air baffle 3.9 Removing and replacing a drive blank 3.10 Removing and replacing the quick-release chassis ears...
  • Page 5 3.29 Removing and replacing the power distribution board 3.30 Power supply replacement 3.30.1 Power supply warnings and cautions 3.30.2 DC power supply warnings and cautions 3.30.3 Removing and replacing a Flexible Slot power supply 3.30.4 Removing and replacing the non-hot-plug power supply 3.31 System battery replacement 3.31.1 System battery information 3.31.2 Removing and replacing the system battery...
  • Page 6 6.13 Fan numbering 6.14 Fan mode behavior 6.15 HPE Trusted Platform Module 2.0 6.15.1 HPE Trusted Platform Module 2.0 guidelines 6.15.2 BitLocker recovery key/password retention guidelines 7 Cabling 7.1 Cabling guidelines 7.2 Internal cabling management 7.3 Storage cabling 7.3.1 2 LFF non-hot-plug drive cabling 7.3.2 2 LFF hot-plug drive cabling 7.3.3 4 SFF hot-plug drive cabling 7.3.4 4 + 2 SFF hot-plug drive cabling...

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog Illustrated parts catalog This chapter lists the hardware spare parts supported by the server. Mechanical components System components Server options Illustrated parts catalog...

  • Page 8: Mechanical Components

    Mechanical components Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer Item Item Description Description Access panel spare part Energy pack holder spare part Power supply blank spare part Serial port blank spare part M.2 air baffle spare part...

  • Page 9: Access Panel Spare Part

    Access panel spare part Access panel spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Access panel P48438-001 For more information on the removal and replacement procedures, see Removing and replacing the access panel . Access panel spare part...

  • Page 10: Dimm Guard And M.2 Air Baffle Spare Kit

    DIMM guard and M.2 air baffle spare kit DIMM guard and M.2 air baffle spare kit Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number This spare kit includes two components: P07880-001 DIMM guard M.2 air baffle For more information on the removal and replacement procedure, see: Removing and replacing the DIMM guard Removing and replacing the M.2 air baffle...

  • Page 11: Quick-Release Chassis Ear Spare Part

    Quick-release chassis ear spare part Quick-release chassis ear spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Quick-release chassis ears P48437-001 For more information on the removal and replacement procedures, see Removing and replacing the quick-release chassis ears . Quick-release chassis ear spare part...

  • Page 12: Drive Blank Spare Parts

    Drive blank spare parts Drive blank spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number LFF drive blank 827363-001 SFF drive blank 670033-001 For more information on the removal and replacement procedures, see Removing and replacing a drive blank. Drive blank spare parts...

  • Page 13: Front Bezel Spare Part

    Front bezel spare part Front bezel spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Front bezel 875561-001 For more information on the removal and replacement procedures, see Removing and replacing the front bezel . Front bezel spare part...

  • Page 14: Energy Pack Holder Spare Part

    Energy pack holder spare part Energy pack holder spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Energy pack holder P07881-001 For more information on the removal and replacement procedures, see Removing and replacing the energy pack holder . Energy pack holder spare part...

  • Page 15: Miscellaneous Blank Spare Parts

    Miscellaneous blank spare parts Miscellaneous blank spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Media bay blank P07883-001 Serial port blank 878510-001 Power supply blank 775423-001 This is a miscellaneous blank spare kit; only the component blanks listed in this table are used in this server. For more information on the removal and replacement procedures, see: Removing and replacing the media bay blank Removing and replacing the serial port blank...

  • Page 16: System Components

    System components System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer Item Item Description Description 2 LFF drive backplane spare part 4 SFF drive backplane spare part 2 SFF drive backplane spare part Power distribution board spare part...
  • Page 17 Item Item Description Description LFF hot-plug drive spare part For more information on the removal and replacement procedures, see: Removing and replacing a hot-plug SAS, SATA or NVMe drive . LFF non-hot-plug drive spare part For more information on the removal and replacement procedures, see: Removing and replacing a LFF non-hot-plug drive .

  • Page 18: Drive Backplane Spare Parts

    Drive backplane spare parts Drive backplane spare parts Customer self repair: Optional Optional Description Description Spare part number Spare part number 2 LFF SAS/SATA drive backplane P48430-001 2 SFF SAS/SATA/U.3 NVMe drive backplane P39783-001 4 SFF SAS/SATA drive backplane P48431-001 For more information on the removal and replacement procedures, see following: Removing and replacing the 2 LFF drive backplane Removing and replacing the 2 SFF drive backplane...

  • Page 19: Power Distribution Board And Cable Spare Parts

    Power distribution board and cable spare parts Power distribution board and cable spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Power distribution board P48435-001 Power distribution board cable spare kit, includes: P07890-001 Flexible Slot power supply sideband Y-cable 14-pin power supply cable For more information on the removal and replacement procedures, see Removing and replacing the power distribution board .

  • Page 20: Power Supply Spare Parts

    Power supply spare parts Power supply spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Non-hot-plug power supply Non-hot-plug power supply — ATX 290 W Non-hot-plug Power Supply (92% efficiency) P21834-001 ATX 290 W Platinum Non-hot-plug Power Supply (94% P48436-001 efficiency) Flexible slot power supply...

  • Page 21: System Battery Spare Part

    System battery spare part System battery spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number 3.3-V lithium battery coin (CR2032) 319603-001 For more information on the removal and replacement procedures, see Removing and replacing the system battery . System battery spare part...

  • Page 22: Dimm Spare Parts

    DIMM spare parts DIMM spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number 8 GB, single-rank x8 PC4-3200AA-E P44876-001 16 GB, double-rank x8 PC4-3200AA-E P44877-001 32 GB, double-rank x8 PC4-3200AA-E P44878-001 For more information on the removal and replacement procedures, see Removing and replacing a DIMM . DIMM spare parts...

  • Page 23: Heatsink Spare Part

    Heatsink spare part Heatsink spare part Customer self repair: Optional Optional Description Description Spare part number Spare part number Heatsink 687242-001 For more information on the removal and replacement procedures, see Heatsink replacement. Heatsink spare part...

  • Page 24: Processor Spare Parts

    Processor spare parts Processor spare parts Customer self repair: Optional Optional Description Description Spare part number Spare part number Intel Xeon E-2314, 2.8 GHz, 4C, 65 W P45373-001 Intel Xeon E-2324G, 3.1 GHz, 4C, 65 W P45374-001 Intel Xeon E-2334, 3.4 GHz, 4C, 65 W P45375-001 Intel Xeon E-2336, 2.9 GHz, 6C, 65 W P45376-001...

  • Page 25: System Board Spare Part

    System board spare part System board spare part Customer self repair: Optional Optional Description Description Spare part number Spare part number System board P48429-001 For more information on the removal and replacement procedures, see System board replacement. System board spare part...

  • Page 26: Fan Spare Part

    Fan spare part Fan spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number High performance fan P48439-001 For more information on the removal and replacement procedures, see Removing and replacing a fan. Fan spare part...

  • Page 27: Drive Cable Spare Part

    Drive cable spare part Drive cable spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number 2 LFF and 4 SFF drive cable spare kit, includes: P48440-001 2 LFF drive power cable 4 SFF drive power Y-cable 2 LFF non-hot-plug drive cable 2 SFF drive cable spare kit, includes: P48441-001...

  • Page 28: Server Options

    Server options Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer Item Item Description Description Energy pack spare part Serial port cable spare part Type-a modular storage controller spare parts (AROC) For more information on the removal and replacement procedures, see: Removing and replacing a type-a storage controller .
  • Page 29 Item Item Description Description M.2 SATA SSD add-in card spare part For more information on the removal and replacement procedures, see: Removing and replacing the M.2 SATA SSD add-in card . Type-p PCIe plug-in storage controller spare parts For more information on the removal and replacement procedures, see: Removing and replacing an expansion card .

  • Page 30: Energy Pack Spare Part

    Energy pack spare part Energy pack spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number HPE Smart Storage Battery 12 W, 230 mm cable 878641-001 For more information on the removal and replacement procedures, see Removing and replacing the energy pack . Energy pack spare part...

  • Page 31: Serial Port Cable Spare Part

    Serial port cable spare part Serial port cable spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Serial port cable P07896-001 For more information on the removal and replacement procedures, see Removing and replacing the serial port . Serial port cable spare part...

  • Page 32: Riser Board Spare Parts

    Riser board spare parts Riser board spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number x16/x4 riser board P48432-001 x8/x8 riser board P48433-001 For more information on the removal and replacement procedures, see Removing and replacing a riser board . Riser board spare parts...

  • Page 33: M.2 Sata Ssd Add-In Card Spare Part

    M.2 SATA SSD add-in card spare part M.2 SATA SSD add-in card spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number M.2 SATA SSD add-in card 882359-001 For more information on the removal and replacement procedures, see Removing and replacing the M.2 SATA SSD add-in card . M.2 SATA SSD add-in card spare part...

  • Page 34: Hpe Ns204I-P Nvme Os Boot Device Spare Parts

    HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device spare parts spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number HPE NS204i-p NVMe OS Boot Device P14379-001 480 GB NVMe x4 RI M.2 22110 DS SSD P24886-001 For more information on the removal and replacement procedures, see: Removing and replacing a boot device drive Removing and replacing the boot device...

  • Page 35: M.2 Ssd Pass-Through Card And Cable Spare Parts

    M.2 SSD pass-through card and cable spare parts M.2 SSD pass-through card and cable spare parts Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number M.2 SSD pass-through card P48434-001 M.2 SSD pass-through card cable spare kit, includes: P48442-001 M.2 SSD SlimSAS cable M.2 SSD power-sideband cable...

  • Page 36: Chassis Intrusion Detection Switch Spare Part

    Chassis intrusion detection switch spare part Chassis intrusion detection switch spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Chassis intrusion detection switch cable 875570-001 For more information on the removal and replacement procedures, see Removing and replacing the chassis intrusion detection switch . Chassis intrusion detection switch spare part...

  • Page 37: Customer Self Repair

    Customer self repair Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 38 remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Riparazione da parte del cliente Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
  • Page 39 Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
  • Page 40 Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
  • Page 41 Customer self repair...
  • Page 42 Customer self repair...
  • Page 43 Customer self repair...
  • Page 44 Customer self repair...

  • Page 45: Removal And Replacement Procedures

    Removal and replacement procedures Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Removal and replacement procedures...

  • Page 46: Safety Considerations

    Safety considerations Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Symbols on equipment Rack warnings and cautions Server warnings and cautions Safety considerations...

  • Page 47: Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the system or component.

  • Page 48: Symbols On Equipment

    Symbols on equipment Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions: This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed.
  • Page 49 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates the presence of a moving fan blade.
  • Page 50 This symbol indicates the presence of a laser device in the product that may exceed Class 1 limits. Refer to the product documentation for more information. This symbol indicates the presence of moving parts inside the product that may present a pinch point if improperly contacted. WARNING: WARNING: Hazardous moving parts.

  • Page 51: Rack Warnings And Cautions

    Rack warnings and cautions Rack warnings and cautions WARNING: WARNING: When all components are removed, the server weighs 6.00 kg (13.23 lb). When all components are installed, the server can weigh up to 10.00 kg (22.05 lb). Before configuring your rack solution, be sure to check the rack manufacturer weight limits and specifications.
  • Page 52 Be sure sufficient clearance exists for cabling, installation and removal of the server, and movement of the rack doors. Rack warnings and cautions...

  • Page 53: Server Warnings And Cautions

    Server warnings and cautions Server warnings and cautions WARNING: WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, disconnect the power cord to remove power from the server. Pressing the Power On/Standby button does not shut off system power completely.

  • Page 54: Preparation Procedures

    Preparation procedures Preparation procedures To access components and perform certain upgrade, maintenance, or service procedure, you must perform one or more of the procedures described in this section. Prerequisites Prerequisites Before powering down the server for an upgrade, maintenance, or service procedure, perform a backup of critical server data and programs.

  • Page 55: Remove The Front Bezel

    Remove the front bezel Remove the front bezel If you are using the virtual power button in iLO to power the server on/off, you do not need to remove the front bezel. Remove the front bezel only if you need to access the front panel components. Procedure Procedure 1.

  • Page 56: Power Up The Server

    Power up the server Power up the server To power up the server, use one of the following methods: Press the Power On/Standby button. Use the virtual power button through iLO 5. Power up the server...

  • Page 57: Power Down The Server

    Power down the server Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: Press and release the Power On/Standby button.

  • Page 58: Remove The Server From The Rack

    Remove the server from the rack Remove the server from the rack Prerequisites Prerequisites Get help to lift and stabilize the server during removal from the rack. If the If the server server is installed higher than chest level, an additional is installed higher than chest level, an additional person might be required to help remove the server person might be required to help remove the...
  • Page 59 b. Loosen the shipping screws (callout 2). c. Slide the server out of the rack until the rail-release latches are engaged (callout 3). 6. Remove the server from the rack: a. Press and hold the protruding surface of the server rail-release latches (callout 1). b.

  • Page 60: Remove The Chassis Ear

    Remove the chassis ear Remove the chassis ear Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.
  • Page 61 quick-release chassis ears c. Repeat step a and b to remove the left ear. Remove the chassis ear...

  • Page 62: Remove The Front Panel Cover

    Remove the front panel cover Remove the front panel cover CAUTION: CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1.
  • Page 63 LFF hot-plug drive chassis Retain the cover and all screws for future use. SFF hot-plug drive chassis Retain the cover and all screws for future use. Remove the front panel cover...
  • Page 64 Remove the front panel cover...

  • Page 65: Remove The Access Panel

    Remove the access panel Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. CAUTION: CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation, removal, or replacement procedure.

  • Page 66: Remove The Riser Cage

    Remove the riser cage Remove the riser cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.

  • Page 67: Removing And Replacing The Front Bezel

    Removing and replacing the front bezel Removing and replacing the front bezel Procedure Procedure 1. If installed, remove the Kensington security lock. For more information, see the lock documentation. 2. Press the bezel release latch (callout 1), and then pivot the bezel open (callout 2). 3.

  • Page 68: Removing And Replacing The Access Panel

    Removing and replacing the access panel Removing and replacing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. CAUTION: CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation, removal, or replacement procedure.

  • Page 69: Removing And Replacing A Power Supply Blank

    Removing and replacing a power supply blank Removing and replacing a power supply blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or WARNING: power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank.

  • Page 70: Removing And Replacing A Dimm

    Removing and replacing a DIMM Removing and replacing a DIMM CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: Before replacing a DIMM, expansion card, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 71: Removing And Replacing The Dimm Guard

    Removing and replacing the DIMM guard Removing and replacing the DIMM guard CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
  • Page 72 12. Removing the heatsink. 13. If installed, remove the chassis intrusion detection switch . 14. Remove the DIMM guard. Retain the screw for future use. To replace the component, reverse the removal procedure. Removing and replacing the DIMM guard...

  • Page 73: Removing And Replacing The M.2 Air Baffle

    Removing and replacing the M.2 air baffle Removing and replacing the M.2 air baffle Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2. Power down the server. 3. Remove all power: a.

  • Page 74: Removing And Replacing A Drive Blank

    Removing and replacing a drive blank Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Procedure Procedure 1.

  • Page 75: Removing And Replacing The Quick-Release Chassis Ears

    Removing and replacing the quick-release chassis ears Removing and replacing the quick-release chassis ears Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. If installed, remove the front bezel . 2.

  • Page 76: Removing And Replacing The Media Bay Blank

    Removing and replacing the media bay blank Removing and replacing the media bay blank This procedure is only applicable in the SFF drive chassis. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank.

  • Page 77: Removing And Replacing An Expansion Card

    Removing and replacing an expansion card Removing and replacing an expansion card CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a CAUTION: riser slot blank or an expansion card installed.
  • Page 78 c. Remove the expansion card from the slot 2 (callout 3). To replace the component, reverse the removal procedure. Removing and replacing an expansion card...

  • Page 79: Removing And Replacing A Type-A Storage Controller

    Removing and replacing a type-a storage controller Removing and replacing a type-a storage controller CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: Before replacing a DIMM, expansion card, or other similar PCA components due to a perceived hardware error, make...

  • Page 80: Removing And Replacing A Fan

    Removing and replacing a fan Removing and replacing a fan Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 81 To replace the component, reverse the removal procedure. Removing and replacing a fan...

  • Page 82: Drive Replacement

    Drive replacement Drive replacement Removing and replacing a hot-plug SAS, SATA or NVMe drive Removing and replacing a LFF non-hot-plug drive Drive replacement...

  • Page 83: Removing And Replacing A Hot-Plug Sas, Sata Or Nvme Drive

    Removing and replacing a hot-plug SAS, SATA or NVMe drive Removing and replacing a hot-plug SAS, SATA or NVMe drive CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.

  • Page 84: Removing And Replacing A Lff Non-Hot-Plug Drive

    Removing and replacing a LFF non-hot-plug drive Removing and replacing a LFF non-hot-plug drive Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-15 Torx screwdriver Phillips No. 1 screwdriver Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.
  • Page 85 To replace the component, reverse the removal procedure. Removing and replacing a LFF non-hot-plug drive...

  • Page 86: Optical Drive Replacement

    Optical drive replacement Optical drive replacement Removing and replacing the optical drive from the LFF chassis Removing and replacing the optical drive from the SFF chassis Optical drive replacement...

  • Page 87: Removing And Replacing The Optical Drive From The Lff Chassis

    Removing and replacing the optical drive from the LFF chassis Removing and replacing the optical drive from the LFF chassis CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.

  • Page 88: Removing And Replacing The Optical Drive From The Sff Chassis

    Removing and replacing the optical drive from the SFF chassis Removing and replacing the optical drive from the SFF chassis CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.
  • Page 89 To replace the component, reverse the removal procedure. Removing and replacing the optical drive from the SFF chassis...

  • Page 90: Drive Backplane Replacement

    Drive backplane replacement Drive backplane replacement Removing and replacing the 2 LFF drive backplane Removing and replacing the 2 SFF drive backplane Removing and replacing the 4 SFF drive backplane Drive backplane replacement...

  • Page 91: Removing And Replacing The 2 Lff Drive Backplane

    Removing and replacing the 2 LFF drive backplane Removing and replacing the 2 LFF drive backplane CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available:...
  • Page 92 11. Disconnect all cables from the drive backplane . 12. Remove all drives . 13. Remove the 2 LFF drive cage assembly: a. Remove all screws (callouts 1 and 2). Retain all screws for future use. b. Remove the drive cage assembly from the front panel (callout 3). 14.
  • Page 93 To replace the component, reverse the removal procedure. Removing and replacing the 2 LFF drive backplane...

  • Page 94: Removing And Replacing The 2 Sff Drive Backplane

    Removing and replacing the 2 SFF drive backplane Removing and replacing the 2 SFF drive backplane CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

  • Page 95: Removing And Replacing The 4 Sff Drive Backplane

    Removing and replacing the 4 SFF drive backplane Removing and replacing the 4 SFF drive backplane CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available:...
  • Page 96 11. Disconnect all cables from the drive backplane . 12. Remove all drives . 13. Remove the 4 SFF drive cage assembly: a. Remove all screws (callouts 1 and 2). Retain all screws for future use. b. Remove the drive cage assembly from the front panel (callout 3). 14.
  • Page 97 To replace the component, reverse the removal procedure. Removing and replacing the 4 SFF drive backplane...

  • Page 98: Transceiver Replacement

    Transceiver replacement Transceiver replacement Transceiver warnings and cautions Removing and replacing a transceiver Transceiver replacement...

  • Page 99: Transceiver Warnings And Cautions

    Transceiver warnings and cautions Transceiver warnings and cautions WARNING: WARNING: Fiber-optic transceivers and fiber-optic cables connected to transceivers emit laser light that can damage your eyes. To avoid eye injuries, avoid direct eye exposure to the beam from the fiber-optic transceiver or into the ends of fiber-optic cables when they are powered-up. CAUTION: CAUTION: The presence of dust in transceiver ports can cause poor cable connectivity.

  • Page 100: Removing And Replacing A Transceiver

    Removing and replacing a transceiver Removing and replacing a transceiver Prerequisites Prerequisites Before replacing a transceiver, review the following: Transceiver warnings and cautions Transceiver documentation for specific operational and cabling requirements Procedure Procedure 1. Disconnect the network cable from the transceiver. 2.

  • Page 101: Removing And Replacing The Serial Port Blank

    Removing and replacing the serial port blank Removing and replacing the serial port blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a spudger or any small prying tool available.

  • Page 102: Removing And Replacing The Serial Port

    Removing and replacing the serial port Removing and replacing the serial port Prerequisites Prerequisites Before you perform this procedure, make sure that you have a hex screwdriver available. Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.

  • Page 103: Removing And Replacing A Riser Board

    Removing and replacing a riser board Removing and replacing a riser board CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: Before replacing a DIMM, expansion card, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 104: Removing And Replacing An Internal Usb Device

    Removing and replacing an internal USB device Removing and replacing an internal USB device Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2. Power down the server. 3. Remove all power: a.

  • Page 105: Removing And Replacing The Energy Pack

    Removing and replacing the energy pack Removing and replacing the energy pack Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2. Power down the server. 3. Remove all power: a.

  • Page 106: Removing And Replacing The Energy Pack Holder

    Removing and replacing the energy pack holder Removing and replacing the energy pack holder Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.

  • Page 107: Removing And Replacing The Chassis Intrusion Detection Switch

    Removing and replacing the chassis intrusion detection switch Removing and replacing the chassis intrusion detection switch Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2. Power down the server. 3.

  • Page 108: M.2 Pass-Through Card Replacement

    M.2 pass-through card replacement M.2 pass-through card replacement Removing and replacing the M.2 pass-through card Removing and replacing the M.2 SSD from the pass-through card M.2 pass-through card replacement...

  • Page 109: Removing And Replacing The M.2 Pass-Through Card

    Removing and replacing the M.2 pass-through card Removing and replacing the M.2 pass-through card CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: Before replacing a DIMM, expansion card, or other similar PCA components due to a perceived hardware error, make...
  • Page 110 10. Disconnect all cables from the M.2 pass-through card . 11. Remove the M.2 pass-through card assembly: a. Rotate the locking pin to the open (vertical) position (callout 1). b. Detach the M.2 pass-through card assembly from the chassis (callout 2). 12.
  • Page 111 14. Remove the pass-through card from the cage. Retain the screw for future use. To replace the component, reverse the removal procedure. Removing and replacing the M.2 pass-through card...

  • Page 112: Removing And Replacing The M.2 Ssd From The Pass-Through Card

    Removing and replacing the M.2 SSD from the pass-through card Removing and replacing the M.2 SSD from the pass-through card CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.
  • Page 113 11. Remove all M.2 SATA SSDs. Retain all screws future use. To replace the component, reverse the removal procedure. Removing and replacing the M.2 SSD from the pass-through card...

  • Page 114: M.2 Sata Ssd Option Replacement

    M.2 SATA SSD option replacement M.2 SATA SSD option replacement Removing and replacing the M.2 SATA SSD add-in card Removing and replacing the M.2 SATA SSD from the add-in card M.2 SATA SSD option replacement...

  • Page 115: Removing And Replacing The M.2 Sata Ssd Add-In Card

    Removing and replacing the M.2 SATA SSD add-in card Removing and replacing the M.2 SATA SSD add-in card CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a CAUTION: riser slot blank or an expansion card installed.
  • Page 116 c. Remove the add-in card from the slot 2 (callout 3). 12. If installed, remove all M.2 SATA SSDs from the add-in card. Retain all screws and M.2 SSDs for future use. To replace the component, reverse the removal procedure. Removing and replacing the M.2 SATA SSD add-in card...

  • Page 117: Removing And Replacing The M.2 Sata Ssd From The Add-In Card

    Removing and replacing the M.2 SATA SSD from the add-in card Removing and replacing the M.2 SATA SSD from the add-in card CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.

  • Page 118: Hpe Ns204I-P Nvme Os Boot Device Replacement

    HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device replacement replacement Removing and replacing a boot device drive Removing and replacing the boot device Relocating the M.2 drive retaining latches HPE NS204i-p NVMe OS Boot Device replacement...

  • Page 119: Removing And Replacing The Boot Device

    Removing and replacing the boot device Removing and replacing the boot device CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a CAUTION: riser slot blank or an expansion card installed.
  • Page 120 12. If installed, remove all drives from the boot device. Retain all drives for future use. To replace the component, reverse the removal procedure. Removing and replacing the boot device...

  • Page 121: Removing And Replacing A Boot Device Drive

    Removing and replacing a boot device Removing and replacing a boot device drive drive The boot device supports two physical drive sizes: 22110 (110 mm) 2280 (80 mm) Two drives of the same physical size, or one of each size, can be installed at the same time. Depending on the replacement drive size, you might need to relocate the M.2 drive retaining latches on the boot device.
  • Page 122 Removing and replacing a boot device drive...

  • Page 123: Relocating The M.2 Drive Retaining Latches

    Relocating the M.2 drive retaining latches Relocating the M.2 drive retaining latches Procedure Procedure 1. If your spare kit includes an 80 mm replacement drive, remove the retaining latch from its current location. 2. Install the retaining latch at the 80 mm drive location. Relocating the M.2 drive retaining latches...

  • Page 124: Removing And Replacing The Power Distribution Board

    Removing and replacing the power distribution board Removing and replacing the power distribution board CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: Before replacing a DIMM, expansion card, or other similar PCA components due to a perceived hardware error, make...
  • Page 125 10. Remove the power distribution board from the bracket. Retain all screws for future use. To replace the component, reverse the removal procedure. Removing and replacing the power distribution board...

  • Page 126: Power Supply Replacement

    Power supply replacement Power supply replacement Removing and replacing the non-hot-plug power supply Removing and replacing a Flexible Slot power supply Power supply replacement...

  • Page 127: Power Supply Warnings And Cautions

    Power supply warnings and cautions Power supply warnings and cautions WARNING: WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 128: Dc Power Supply Warnings And Cautions

    DC power supply warnings and cautions DC power supply warnings and cautions WARNING: To reduce the risk of electric shock, be sure that the cable grounding kit is properly WARNING: installed and connected to a suitable protective earth terminal before connecting the power source to the rack.

  • Page 129: Removing And Replacing A Flexible Slot Power Supply

    Removing and replacing a Flexible Slot power supply Removing and replacing a Flexible Slot power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or WARNING: power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank.
  • Page 130 3. For an AC power supply, do the following: a. Disconnect the power cord from the power supply. b. Remove the power supply. Removing and replacing a Flexible Slot power supply...
  • Page 131 4. For a DC power supply, do the following: a. Slide the power supply out of the bay to access the ground cable screw. b. Remove the ground (earthed) cable from the power supply. Removing and replacing a Flexible Slot power supply...
  • Page 132 c. Remove the terminal block connector from the power supply. d. Remove the power supply. Removing and replacing a Flexible Slot power supply...
  • Page 133 To replace the component, reverse the removal procedure. Removing and replacing a Flexible Slot power supply...

  • Page 134: Removing And Replacing The Non-Hot-Plug Power Supply

    Removing and replacing the non-hot-plug power supply Removing and replacing the non-hot-plug power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the WARNING: internal system components to cool before touching them. Prerequisites Prerequisites Before replacing a power supply, review the Power supply warnings and cautions .
  • Page 135 11. Remove the power supply. Retain all screws for future use. To replace the component, reverse the removal procedure. Removing and replacing the non-hot-plug power supply...

  • Page 136: System Battery Replacement

    System battery replacement System battery replacement If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5–10 years. System battery replacement...

  • Page 137: System Battery Information

    System battery information System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real- time clock. WARNING: WARNING: If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: Do not attempt to recharge the battery.

  • Page 138: Removing And Replacing The System Battery

    Removing and replacing the system battery Removing and replacing the system battery Prerequisites Prerequisites Before you perform this procedure make sure that you have a flat-bladed, nonconductive tool. Procedure Procedure 1. If physically powering down a server with the front bezel installed, remove the front bezel . 2.
  • Page 139 11. Install the access panel. 12. Install the server into the rack. 13. Connect all peripheral cables to the server. 14. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 15.

  • Page 140: Heatsink Replacement

    Heatsink replacement Heatsink replacement Removing the heatsink Installing the heatsink Heatsink replacement...

  • Page 141: Removing The Heatsink

    Removing the heatsink Removing the heatsink WARNING: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices.
  • Page 142 10. Allow the heatsink to cool. 11. Remove the heatsink: a. Loosen one pair of diagonally opposite screws halfway, then loosen the other pair of screws (callouts 1 and 2). b. Completely loosen all screws in the same sequence. c. Remove the heatsink from the processor backplate (callout 3). 12.

  • Page 143: Installing The Heatsink

    Installing the heatsink Installing the heatsink CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-15 Trox screwdriver －...
  • Page 144 4. Install the processor air baffle. 5. Install the M.2 air baffle. Installing the heatsink...
  • Page 145 6. Install the access panel. 7. Install the server into the rack. 8. Connect all peripheral cables to the server. 9. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 10.

  • Page 146: Processor Replacement

    Processor replacement Processor replacement Removing the processor Installing the processor Processor replacement...

  • Page 147: Processor Cautions

    Processor cautions Processor cautions CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or CAUTION: install the processor in this server. CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. CAUTION: To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website Hewlett Packard Enterprise Support Center website .

  • Page 148: Removing The Processor

    Removing the processor Removing the processor CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Procedure 1.
  • Page 149 10. Allow the heatsink to cool. 11. Remove the heatsink: a. Loosen one pair of diagonally opposite screws halfway, then loosen the other pair of screws (callouts 1 and 2). b. Completely loosen all screws in the same sequence. c. Remove the heatsink from the processor backplate (callout 3). 12.
  • Page 150 CAUTION: CAUTION: THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. Any THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. damage to them might require replacing the system board. 13.
  • Page 151 14. Hold the processor by the edges, and then lift it out of the socket. Removing the processor...

  • Page 152: Installing The Processor

    Installing the processor Installing the processor CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. CAUTION: CAUTION: THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. Any THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 153 2. Install the processor: a. Hold the processor by the edges and align the: Socket notches with the processor notches Pin 1 indicator on the processor and the socket b. Lower the processor straight down, without tilting or sliding the processor in the socket. Make sure that the processor is properly seated in the socket.
  • Page 154 4. Using a cleaning solvent, such as alcohol wipes, remove the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. 5. Apply new thermal grease to the processor in the pattern shown in the following image to ensure even distribution. Use the full contents of the thermal grease syringe.
  • Page 155 7. Install the processor air baffle. 8. Install the M.2 air baffle. Installing the processor...
  • Page 156 9. Install the access panel. 10. Install the server into the rack. 11. Connect all peripheral cables to the server. 12. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 13.

  • Page 157: System Board Replacement

    System board replacement System board replacement Removing the system board Installing the system board Re-entering the server serial number and product ID System board replacement...

  • Page 158: Removing The System Board

    Removing the system board Removing the system board CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-15 Torx screwdriver Hex screwdriver—This tool is required only if the serial port cable is installed.
  • Page 159 DIMMs Fan 1 and fan 2 13. If installed, remove following components: Processor air baffle M.2 air baffle M.2 SSD pass-through card Type-a storage controller Serial port cable Internal USB device 14. Allow the heatsink to cool. 15. Remove the heatsink: Removing the system board...
  • Page 160 a. Loosen one pair of diagonally opposite screws halfway, then loosen the other pair of screws (callouts 1 and 2). b. Completely loosen all screws in the same sequence. c. Remove the heatsink from the processor backplate (callout 3). 16. Remove the DIMM guard . 17.
  • Page 161 19. Hold the processor by the edges, and then lift it out of the socket. Removing the system board...
  • Page 162 20. Remove all system board screws. Retain all screws for future use. 21. Remove the system board: a. Lift the system board in upward direction from the front side (callout 1). b. Slide the system board away from the real panel (callout 2). Removing the system board...
  • Page 163 Removing the system board...

  • Page 164: Installing The System Board

    Installing the system board Installing the system board CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-15 Trox screwdriver For heatsink installation, prepare the T-15 Trox screwdriver with preset to 3 in-lb of torque or an adjustable torque screwdriver set to 3 in-lb of torque.
  • Page 165 2. Install the processor: a. Hold the processor by the edges and align the: Socket notches with the processor notches Pin 1 indicator on the processor and the socket b. Lower the processor straight down, without tilting or sliding the processor in the socket. Make sure that the processor is properly seated in the socket.
  • Page 166 4. Using a cleaning solvent, such as alcohol wipes, remove the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. 5. Apply new thermal grease to the processor in the pattern shown in the following image to ensure even distribution. Use the full contents of the thermal grease syringe.
  • Page 167 8. Install all the components removed from the failed system board. 9. Install the M.2 air baffle. 10. Install the processor air baffle. 11. Install the access panel. 12. Install the inner rails. 13. Install the server into the rack. 14.

  • Page 168: Re-Entering The Server Serial Number And Product Id

    Re-entering the server serial number and product ID Re-entering the server serial number and product ID After replacing the system board, re-enter the system serial number and product ID, and configure the date and time settings. Procedure Procedure 1. Access the UEFI System Utilities. During POST, press F9 F9. 2.

  • Page 169: Troubleshooting

    Troubleshooting Troubleshooting NMI functionality Troubleshooting resources Troubleshooting...

  • Page 170: Nmi Functionality

    NMI functionality NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debugging methods. An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating systems, device drivers, and applications.

  • Page 171: Troubleshooting Resources

    Troubleshooting resources Troubleshooting resources Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents: Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance. Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.

  • Page 172: Configuration And Diagnostic Utilities

    Configuration and diagnostic utilities Configuration and diagnostic utilities This chapter provides information about common utilities that might not apply to your server. For information about server compatibility with the utilities listed in this chapter, see the product QuickSpecs at the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs https://www.hpe.com/info/qs).
  • Page 173 Controller type Controller type Documentation Documentation Gen10 HPE Smart Array SR Controller Gen10 User Guide at https://www.hpe.com/support/SSC-SRGen10-ug https://www.hpe.com/support/SSC-SRGen10-ug MR hardware RAID MR hardware RAID — Gen10 Plus HPE MR Gen10 Plus Controller User Guide at https://www.hpe.com/info/MR-Gen10Plus-UG https://www.hpe.com/info/MR-Gen10Plus-UG Gen10 HPE Smart Array P824i-p MR Gen10 User Guide at https://www.hpe.com/info/p824ip-mr-gen10-contr-UG https://www.hpe.com/info/p824ip-mr-gen10-contr-UG Software RAID...
  • Page 174 To monitor To monitor Supported notifications Supported notifications Single server HPE iLO ( www.hpe.com/support/ilo-docs www.hpe.com/support/ilo-docs ) SNMP SNMP Redfish events Redfish events Email alerts Email alerts syslog syslog Multiple servers HPE OneView SNMP SNMP ( www.hpe.com/support/oneview-docs www.hpe.com/support/oneview-docs ) Redfish change events for Gen10 or Redfish change events for Gen10 or later servers: An example of a change later servers...
  • Page 175 Implement server security best practices. HPE Gen10 and Gen10 Plus Security Reference Guide at www.hpe.com/info/server-security-reference-en www.hpe.com/info/server-security-reference-en HPE iLO 5 Security Technology Brief at www.hpe.com/support/ilo5-security-en www.hpe.com/support/ilo5-security-en Configure and use the Server Configuration Lock feature on HPE Server Configuration Lock User Guide for HPE ProLiant Gen10 and Trusted Supply Chain servers and other servers that have the Gen10 Plus servers and HPE Synergy at www.hpe.com/info/server- www.hpe.com/info/server-...

  • Page 176: Component Identification

    Component identification Component identification This chapter describes the external and internal server features and components. Component identification...

  • Page 177: Front Panel Components

    Front panel components Front panel components LFF non-hot-plug drive model LFF non-hot-plug drive model Item Item Description Description Optical drive (optional) Serial number/iLO information pull tab iLO service port USB 3.2 Gen1 port 2 LFF non-hot-plug drive cage The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information.
  • Page 178 Item Item Description Description Media bay 2 SFF hot-plug drive cage (optional) Optical drive (optional) Serial number/iLO information pull tab iLO service port USB 3.2 Gen1 port 4 SFF hot-plug drives The media bay supports the optical drive cage or the 2 SFF drive cage option. The 2 SFF drive cage supports SAS, SATA, or U.3 NVMe drives.

  • Page 179: Ilo Service Port

    iLO Service Port Service Port The Service Port is a USB port with the label iLO iLO on supported servers and compute modules. To find out if your server or compute module supports this feature, see the server specifications document at the following website: https://www.hpe.com/info/qs.

  • Page 180: Front Panel Leds And Buttons

    Front panel LEDs and buttons Front panel LEDs and buttons Item Item Description Description Status Status Definition Definition Health LED Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical NIC status LED Solid green Linked to network Flashing green Network active...

  • Page 181: Server Uid Led

    Server UID LED Server UID LED The UID LED is used to locate a particular server when it is deployed in a dense rack with other equipment. Activating the UID LED helps an on-site technician to quickly identify a server for maintenance tasks. Server UID LED...

  • Page 182: Using The Uid Button To View The Server Health Summary

    Using the UID button to view the Server Health Summary Using the UID button to view the Server Health Summary You can use the UID button to display the iLO Server Health Summary screen on an external monitor. This function works both when the server is powered on or off.

  • Page 183: Front Panel Led Power Fault Codes

    Front panel LED power fault codes Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all servers. Subsystem Subsystem LED behavior LED behavior System board 1 flash...

  • Page 184: Rear Panel Components

    Rear panel components Rear panel components Item Item Description Description Slot 1 PCIe4 x8 (8, 4, 1) or Slot 1 PCIe4 x8 (4, 1) Slot 2 PCIe4 x16 (8, 4, 1) or Slot 2 PCIe4 x16 (16, 8, 4, 1) Serial port (optional) Non-hot-plug power supply Flexible Slot power supply 1 (hot-plug)

  • Page 185: Rear Panel Leds

    Rear panel LEDs Rear panel LEDs Item Item Status Status Definition Definition Solid blue Activated Flashing blue 1 flash per sec = Remote management or firmware upgrade in progress 4 flashes per sec = iLO manual reboot sequence initiated 8 flashes per sec = iLO manual reboot sequence in progress Deactivated Power supply...

  • Page 186: System Board Components

    System board components System board components Item Item Description Description Serial port connector System maintenance switch HPE Trusted Platform Module 2.0 (embedded TPM) PCIe4 riser connector M.2 SSD power-sideband connector Storage controller backup power connector for slot 1 Fan connector 2 Fan connector 1 Chassis intrusion detection switch connector Power supply connector...
  • Page 187 Item Item Description Description SATA port 1 Fan connector 3 M.2 SSD signal connector Storage controller backup power connector for slot 2 Type-a modular storage controller slot (AROC) Internal USB 3.2 Gen1 port All SATA ports support 6Gb/s transfer rate. System board components...

  • Page 188: System Maintenance Switch Descriptions

    System maintenance switch descriptions System maintenance switch descriptions Position Position Default Default Function Function Off = iLO 5 security is enabled. On = iLO 5 security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. 1 , 2 , 3 Off = No function On = Restore default manufacturing settings...

  • Page 189: Dimm Slot Location

    DIMM slot location DIMM slot location The arrow points to the front of the server. DIMM slot location...

  • Page 190: Dimm Label Identification

    DIMM label identification DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/DDR4SmartMemoryQS https://www.hpe.com/support/DDR4SmartMemoryQS).

  • Page 191: Drive Bay Numbering

    Drive bay numbering Drive bay numbering CAUTION: CAUTION: When a server is purchased without any drive installed, some drive bays might be empty while other drive bays might be populated with drive blanks. To maintain proper system cooling, do not operate the server without a drive or a drive blank installed.
  • Page 192 HPE Basic Drive LED definitions Basic Drive LED definitions LFF low-profile drive carrier low-profile drive carrier The LFF low-profile drive carrier supports hot-plug SAS or SATA. SFF basic drive carrier basic drive carrier The SFF basic drive carrier supports hot-plug SAS, SATA, or U.3 NVMe . Item Item Status...

  • Page 193: Hpe Basic Drive Led Definitions

    Item Item Status Status Definition Definition The drive is not configured by a RAID controller or is a spare drive. HPE Basic Drive LED definitions...

  • Page 194: Pcie4 Slot Description

    PCIe4 slot description PCIe4 slot description Item Item Description Description Definition Definition PCI Express version Each PCIe version corresponds to a specific data transfer rate between the processor and peripheral devices. Generally, a version update corresponds to an increase in transfer rate. PCIe 1.x PCIe 2.x PCIe 3.x...

  • Page 195: Riser Board Components

    Riser board components Riser board components Two-slot PCIe4 x16/x4 riser Two-slot PCIe4 x16/x4 riser Slot number Slot number Slot type Slot type Slot power Slot power Supported form factors Supported form factors PCIe4 x8 (4, 1) 25 W Half-height, half-length (low-profile) PCIe4 x16 (16, 8, 4, 1) 75 W Full-height, half-length...

  • Page 196: M.2 Ssd Pass-Through Card Components

    M.2 SSD pass-through card components M.2 SSD pass-through card components The dual-slot M.2 SSD pass-through card option supports both SATA and NVMe SSDs in 2280 and 22110 form factors. Item Description Item Description M.2 SSD slot 1 2280 standoff 22110 standoff SlimSAS port Power connector Retaining latch...

  • Page 197: Hpe Ns204I-P Nvme Os Boot Device Components

    HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device components components Item Item Description Description Drive bay 1 Drive bay 2 Thermal interface pad with removable liner M.2 drive retaining latches HPE NS204i-p NVMe OS Boot Device components...
  • Page 198 HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device LED definitions LED definitions Item Item Description Fault LED status Description Fault LED status Bay 1 LED Off: Normal Flashing 1Hz: Drive predictive failure Bay 2 LED Amber: Drive failure HPE NS204i-p NVMe OS Boot Device LED definitions...

  • Page 199: Fan Numbering

    Fan numbering Fan numbering Fan numbering...

  • Page 200: Fan Mode Behavior

    Fan mode behavior Fan mode behavior The server supports nonredundant fan mode. If a fan fails or is missing, the following behaviors are exhibited: The health LED flashes red. The operating system performs a graceful shutdown. Fan mode behavior...

  • Page 201: Hpe Trusted Platform Module 2.0

    HPE Trusted Platform Module 2.0 Trusted Platform Module 2.0 The HPE Trusted Platform Module 2.0 (TPM) is a hardware-based system security feature that securely store artifacts used to authenticate the platform. These artifacts can include passwords, certificates, and encryption keys. The TPM 2.0 is embedded on the server system board.

  • Page 202: Hpe Trusted Platform Module 2.0 Guidelines

    HPE Trusted Platform Module 2.0 Trusted Platform Module 2.0 guidelines guidelines CAUTION: CAUTION: Always observe the TPM guidelines in this section. Failure to follow these guidelines can cause hardware damage or halt data access. If you do not follow procedures for modifying the server and suspending or disabling the TPM in the OS, an OS that is using TPM might lock all data access.

  • Page 203: Bitlocker Recovery Key/Password Retention Guidelines

    BitLocker recovery key/password retention guidelines BitLocker recovery key/password retention guidelines The recovery key/password is generated during BitLocker setup, and can be saved and printed after BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.

  • Page 204: Cabling

    Cabling Cabling This chapter includes cabling guidelines and diagrams for internal component cabling. Cabling...

  • Page 205: Cabling Guidelines

    Cabling guidelines Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Most of the system cables are black. Observe the following guidelines when working with system cables. Before connecting cables Before connecting cables Note the port labels on the PCA components.
  • Page 206 Remove cables that are no longer being used. Retaining them inside the system can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Cabling guidelines...

  • Page 207: Internal Cabling Management

    Internal cabling management Internal cabling management Item Item Description Description Serial port cable clip DIMM guard Midwall cable channel Metal tab This DIMM guard is for securing: Chassis intrusion detection switch cable Power supply cable This tab is for securing the ATX non-hot-plug power supply cables. Internal cabling management...

  • Page 208: Storage Cabling

    Storage cabling Storage cabling 2 LFF non-hot-plug drive cabling 2 LFF hot-plug drive cabling 4 SFF hot-plug drive cabling 4 + 2 SFF hot-plug drive cabling 4 + 2 SFF hot-plug drive with tri-mode controller cabling Energy pack cabling Storage controller backup power cabling Storage cabling...

  • Page 209: Lff Non-Hot-Plug Drive Cabling

    2 LFF non-hot-plug drive cabling 2 LFF non-hot-plug drive cabling The 2 LFF non-hot-plug drive configuration uses a single multiconnector cable for the drive power and Mini-SAS connections. This cable also has an extension connector for optical drive power. Color Color Description Description...

  • Page 210: Lff Hot-Plug Drive Cabling

    2 LFF hot-plug drive cabling 2 LFF hot-plug drive cabling 2 LFF drive: Onboard SATA cabling 2 LFF drive: Onboard SATA cabling Color Color Description Description Orange Mini-SAS cable Blue Drive power Y-cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 2 LFF drive: Type-a controller cabling 2 LFF drive: Type-a controller cabling Color...
  • Page 211 Color Color Description Description Blue Drive power Y-cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 2 LFF drive: Type-p controller cabling 2 LFF drive: Type-p controller cabling Color Color Description Description Orange Mini-SAS cable...

  • Page 212: Sff Hot-Plug Drive Cabling

    4 SFF hot-plug drive cabling 4 SFF hot-plug drive cabling 4 SFF drive: Onboard SATA cabling 4 SFF drive: Onboard SATA cabling Color Color Description Description Orange Mini-SAS cable Blue Drive power Y-cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 4 SFF drive: Type-a controller cabling 4 SFF drive: Type-a controller cabling Color...
  • Page 213 The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 4 SFF drive: Type-p controller cabling 4 SFF drive: Type-p controller cabling Color Color Description Description Orange Mini-SAS cable Blue Drive power Y-cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable.
  • Page 214 4 + 2 SFF hot-plug drive cabling 4 + 2 SFF hot-plug drive cabling 4 + 2 SFF drive: Onboard SATA cabling 4 + 2 SFF drive: Onboard SATA cabling Color Color Description Description Orange 4 SFF drive Mini-SAS cable Blue 4 SFF drive power Y-cable Gold...
  • Page 215 Color Color Description Description Orange 4 SFF drive Mini-SAS cable Blue 4 SFF drive power Y-cable Gold 2 SFF drive Mini-SAS cable Pink 2 SFF drive power cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 4 + 2 SFF drive: Type-p controller cabling 4 + 2 SFF drive: Type-p controller cabling Color...

  • Page 216: 4 + 2 Sff Hot-Plug Drive With Tri-Mode Controller Cabling

    4 + 2 SFF hot-plug drive with tri-mode controller cabling 4 + 2 SFF hot-plug drive with tri-mode controller cabling 4 + 2 SFF drive: Onboard SATA with tri-mode type-a controller cabling 4 + 2 SFF drive: Onboard SATA with tri-mode type-a controller cabling Color Color Description...
  • Page 217 Color Color Description Description Orange 4 SFF drive SlimSAS cable Blue 4 SFF drive power Y-cable Gold 2 SFF drive SlimSAS cable Pink 2 SFF drive power cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 4 + 2 SFF drive: Tri-mode type-a controller cabling 4 + 2 SFF drive: Tri-mode type-a controller cabling Color...
  • Page 218 Color Color Description Description Orange 4 SFF drive SlimSAS cable Blue 4 SFF drive power Y-cable Gold 2 SFF drive SlimSAS cable Pink 2 SFF drive power cable The P2 connector (gray in the illustration) of this cable connects to the optical drive power-SATA Y-cable. 4 + 2 SFF hot-plug drive with tri-mode controller cabling...

  • Page 219: Energy Pack Cabling

    Energy pack cabling Energy pack cabling Energy pack cabling...

  • Page 220: Storage Controller Backup Power Cabling

    Storage controller backup power cabling Storage controller backup power cabling The exact route of the storage controller backup power cabling will depend on: The riser slot where the controller is installed The location of the storage controller backup power connector on the controller Use the following diagrams for reference only.

  • Page 221: Optical Drive Cabling

    Optical drive cabling Optical drive cabling Optical drive cabling in the LFF non-hot-plug drive configuration Optical drive cabling in the LFF non-hot-plug drive configuration Color Color Description Description Orange Optical drive SATA-power Y-cable Blue 2 LFF non-hot plug drive power-Y cable Optical drive cabling in the LFF hot-plug drive configuration Optical drive cabling in the LFF hot-plug drive configuration Color...
  • Page 222 Optical drive cabling in the SFF hot-plug drive configuration Optical drive cabling in the SFF hot-plug drive configuration Color Color Description Description Orange Optical drive SATA-power Y-cable Blue 4 SFF drive power-Y cable Optical drive cabling...

  • Page 223: Sata Ssd Add-In Card Cabling

    M.2 SATA SSD add-in card cabling M.2 SATA SSD add-in card cabling M.2 SATA SSD add-in card cabling from the riser slot 1 M.2 SATA SSD add-in card cabling from the riser slot 1 Color Color Description Description Orange M.2 SATA SSD 1 cable Blue M.2 SATA SSD 2 cable M.2 SATA SSD add-in card cabling from the riser slot 2...
  • Page 224 M.2 SATA SSD add-in card cabling...

  • Page 225: M.2 Ssd Pass-Through Card Cabling

    M.2 SSD pass-through card cabling M.2 SSD pass-through card cabling Color Color Description Description Orange M.2 SSD SlimSAS cable Blue M.2 SSD power-sideband cable M.2 SSD pass-through card cabling...

  • Page 226: Fan Cabling

    Fan cabling Fan cabling Color Color Description Description Orange Fan 1 cable Blue Fan 2 cable Gold Fan 3 cable Fan cabling...

  • Page 227: Chassis Intrusion Detection Switch Cabling

    Chassis intrusion detection switch cabling Chassis intrusion detection switch cabling Chassis intrusion detection switch cabling...

  • Page 228: Serial Port Cabling

    Serial port cabling Serial port cabling Serial port cabling...

  • Page 229: Power Supply Cabling

    Power supply cabling Power supply cabling Non-hot-plug power supply cabling Non-hot-plug power supply cabling Color Color Description Description Orange 14-pin power supply cable Blue ATX power supply sideband cable Flexible Slot power supply cabling Flexible Slot power supply cabling Color Color Description Description...
  • Page 230 Power supply cabling...

  • Page 231: Specifications

    Specifications Specifications This chapter lists the technical specifications for the server, including: Environmental specifications Mechanical specifications Power supply specifications Specifications...

  • Page 232: Environmental Specifications

    Environmental specifications Environmental specifications Specifications Specifications Value Value Temperature range* Temperature range* — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) Relative humidity (noncondensing) — Operating 8% to 90% 28°C (82.4°F) maximum wet bulb temperature, noncondensing Nonoperating 5% to 95% 38.7°C (101.7°F) maximum wet bulb temperature, noncondensing...

  • Page 233: Mechanical Specifications

    Mechanical specifications Mechanical specifications Specification Specification Value Value Dimensions Dimensions — Height 4.32 cm (1.70 in) Depth 38.22 cm (15.05 in) Width 43.46 cm (17.11 in) Weight, approximate values Weight, approximate values — Minimum 6.00 kg (13.23 lb) Maximum 10.00 kg (22.05 lb) Mechanical specifications...

  • Page 234: Power Supply Specifications

    Power supply specifications Power supply specifications Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: ATX 290 W Non-hot-plug Power Supply (92% efficiency) ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency) HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency) HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply...

  • Page 235: Atx 290 W Non-Hot-Plug Power Supply (92% Efficiency)

    ATX 290 W Non-hot-plug Power Supply (92% efficiency) ATX 290 W Non-hot-plug Power Supply (92% efficiency) Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5.5 A Maximum rated input power...

  • Page 236: Atx 290 W Platinum Non-Hot-Plug Power Supply (94% Efficiency)

    ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency) ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency) Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5.5 A Rated input power...

  • Page 237: Hpe 500 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply (94% Efficiency)

    HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency) 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency) Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz...

  • Page 238: Hpe 800 W Flex Slot -48 Vdc Hot-Plug Low Halogen Power Supply

    HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage -40 VDC to -72 VDC -48 VDC nominal input Rated input current 22.1 A at -40 VDC input...

  • Page 239: Websites

    Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites Product websites HPE ProLiant DL20 Gen10 Plus Server product page https://www.hpe.com/servers/dl20-gen10-plus https://www.hpe.com/servers/dl20-gen10-plus HPE ProLiant DL20 Gen10 Plus Server user documents https://www.hpe.com/info/dl20gen10plus-docs https://www.hpe.com/info/dl20gen10plus-docs...

  • Page 240: Support And Other Resources

    Support and other resources Support and other resources Accessing Hewlett Packard Enterprise Support Accessing updates Remote support Warranty information Regulatory information Documentation feedback Support and other resources...

  • Page 241: Accessing Hewlett Packard Enterprise Support

    Accessing Hewlett Packard Enterprise Support Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance https://www.hpe.com/info/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Information to collect Information to collect...

  • Page 242: Accessing Updates

    Accessing updates Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads https://www.hpe.com/support/downloads https://www.hpe.com/support/downloads...

  • Page 243: Remote Support

    Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.

  • Page 244: Warranty Information

    Warranty information Warranty information To view the warranty information for your product, see the links provided below: HPE ProLiant and IA-32 Servers and Options https://www.hpe.com/support/ProLiantServers-Warranties https://www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise and Cloudline Servers https://www.hpe.com/support/EnterpriseServers-Warranties https://www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products https://www.hpe.com/support/Storage-Warranties https://www.hpe.com/support/Storage-Warranties HPE Networking Products https://www.hpe.com/support/Networking-Warranties https://www.hpe.com/support/Networking-Warranties Warranty information...

  • Page 245: Regulatory Information

    Regulatory information Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 246: Documentation Feedback

    Documentation feedback Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, use the Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments.

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